Spa Etiquette

ETIQUETTE
SENSASIA® Stories Spa is a sanctuary for the senses. For the consideration of others, we
request that visitors keep noise to a minimum, including mobile phones.

SPA ARRIVAL
We suggest that you arrive at least 20 minutes prior to your scheduled appointment
to customise your treatment, change into your robe and slippers and complete a pretreatment
consultation.

UNDERWEAR, DO I OR DON’T I?
If you don’t dig them for your massages then DON’T, but please DO for scrubs and wraps
to avoid salts and things in the wrong places. Sorry gents, it’s a MUST for all spa services.

SPA RESERVATION, CANCELLATIONS AND PAYMENT
To book your appointment, please contact the spa directly on 04 409 5600

For online reservations, please visit our website: www.sensasiaspas.com. For maximum
convenience and flexibility, we recommend scheduling your spa treatments in advance.
All appointments can be guaranteed with a credit card.
For any cancellation or change of appointment, please notify us at least 12 hours before
the scheduled time to avoid cancellation fees (100%). Cash and all major credit cards
are accepted.

CONTRAINDICATIONS
Please let us know if you have any special health concerns when you complete the
consultation on arrival. SENSASIA® Stories Spa reserves the right to refuse service to
anyone if it is believed the treatment may worsen any existing condition.

NOW… THE TREATMENT
You’ll always be draped with a towel that covers most of your body, but allows work in
specific areas. You may experience a little soreness the day after a good massage – don’t
panic, some old kinks may have been worked out during the treatment.
All treatment rooms have their own volume and temperature controls, if you are uncomfortable at any time, please let your therapist know.

GIFT VOUCHERS
Gift vouchers can be purchased from the SENSASIA® Stories reception.
 

AGE REQUIREMENTS
SENSASIA® Stories Spa is an adults-only sanctuary, welcoming guests aged 18 and
above. Certain treatments are available for guests aged 15 to 17 when accompanied by
an adult, but our services are not suitable for children under the age of 15. Please note
that young children are not permitted in our treatment rooms.