Spa Etiquette

Spa Etiquette

Our professional team is here to provide you the best treatment in town.


To make the most of your Spa experience, and to support the benefits of your treatment, we recommend that you allow extra time with at least 20 minutes prior to your scheduled appointment. For your convenience, the Spa provides towels, robes, slippers and all amenities required for use during your visit.



For an appointment, please contact the spa directly on 04 4095 600.

For online reservations, please visit our website:

For maximum convenience and flexibility, we recommend scheduling your spa treatments in advance. All appointments can be guaranteed with a credit card or room confirmation card number. For any cancellation or change of appointment, please notify us at least 12 hours before the scheduled time to avoid cancellation fees (100%). Cash and all major credit cards are accepted.



During your treatments, you will be properly draped with a towel that covers most of your body, but allows work in specific areas. All treatment rooms have their own volume and temperature controls, if you are uncomfortable at any time, please let your therapist know.



Gift cards can be purchased from the SENSASIA® Stories Spa reception.



SENSASIA® Stories Spa is an adults-only sanctuary, catering to guests aged 18 and over. Some treatments may be suitable for guests aged between 14 and 18 when accompanied by an adult, however our treatments are not suitable for children under the age of 16, and young children are not permitted in our treatment rooms.