Concierge Service

Concierge Service

Our concierge team’s personal touch sets the standard for five star attentive service. Experience Suzhou like a local with expert recommendations and insightful knowledge.

Concierge Service

Being the personal approach to guests’ needs, our concierge sets the mark of five star luxury service levels and your simply pleasurable stay will be turned into an exceptional stay.


Complimentary local Chinese daily newspapers are available at our concierge desk, at the reception desk and in our restaurants.

City Maps         

City maps are available at Concierge.


Please contact our concierge for assistance. During peak time it can take up to15 minutes to secure a taxi.

Translation services      

Please contact Guest Services Center for assistance.


Closest golf course is Jinji Lake International Golf Club. Please contact our concierge for information or reservations.

Public transportation     

The Concierge will be pleased to assist you with all questions regarding public or private transportation.

Limousine service  

Luxury limousine service is available for you. Please contact our concierge at least 24 hours in advance.

Flight Information AND Bookings

For flight information, bookings or confirmations, concierge team will be pleased to assist you.

Wake-up calls 

If you would like to have a wake-up call, please contact Guest Services.


Wheelchairs are available. Please contact Concierge for assistance.

Mail / Mesages        

Incoming mail, fax or messages will be delivered promptly to your room. Stamps and postal services are available at Concierge.


Luggage collection and storage services are available. In the interests of security, please do not leave any luggage unattended in corridors or in the Lobby. Please contact Concierge for assistance.

Sightseing tours and trips        

Sightseeing tours can be arranged through Concierge. City maps are available at Concierge.

Postage, stamps and postal services       

Available at Concierge.