Health and Safety

Kempinski White Glove Services
'White glove' has always symbolised luxurious service and elegance. Guided by global health and safety recommendations and developing our service culture for this new phase in hospitality, we have implemented White Glove Services in our hotels worldwide. This initiative influences your guest journey throughout your entire stay, with a primary focus on the following areas:

• Sanitising stations are available in all public areas of our hotels.
• Masks covering the nose and mouth are available upon request.
• Enhanced cleaning and disinfection procedures have been implemented in guest rooms, lifts, public areas, and back-of-house areas.

Keeping a Distance, Without Being Far Away
As part of Kempinski White Glove Services, we ensure that a distance of 1.5 metres is respected by both guests and employees, including in our restaurants and bars. Nevertheless, we remain attentive and on hand to craft beautiful moments for everyone.

Arrive in Style
The Kempinski Private Transfer allows you to enhance your individual arrival experience. Refreshing towels, hand sanitiser, and face masks come as standard. A luggage cleaning and disinfection service are offered upon arrival before your suitcases are delivered to your room.

A Warm Welcome
When arriving at a Kempinski hotel, you will find an easily accessible sanitising station at the entrance. Our receptionists and iconic Ladies in Red look forward to welcoming you and guiding you through an adjusted check-in procedure.

Do Not Enter My Room
At check-in, you will be offered the possibility of choosing the new "Do Not Enter My Room" option, which means that while all services remain available, our employees will not enter your room during your stay until you express a wish to have your room serviced. Room-service deliveries, luggage assistance, and other services will take place in front of your room.

Rooms & Amenities
Cleaning our flawless rooms and suites and sanitising our beds meet the highest possible hygiene standards. To enhance your confidence during your stay.
Restaurants & Bars
The recommended distance between all visiting guests is strictly maintained to ensure carefree indulgence in the carefully crafted dishes and beverages at our restaurants and bars. Our employees and the culinary teams ensure that the highest hygiene standards are always respected.

Fitness, Beach & Pools
The cleaning and disinfection process has also been enhanced to allow you to unwind and relax while feeling safe and taken care of. 

Please note that for safety reasons, it is not permitted to enter the hotel with electric scooters.

Thank you for your continued trust in Kempinski Hotels. We look forward to welcoming both loyal and new guests with white gloves and our ever-enduring, warm-hearted service.

Contact us at [email protected] .