How to Spa

Spa Etiquette Reservations To reserve your next spa indulgence at your preferred time, we request you to call The Cascades Spa & Thalasso in advance or come to see us for an assisted consultation. All guests arriving at the Spa & Thalasso must be above 12 years of age. Your Appointment Arrive at least 20 minutes before your Appointment at the Spa & Thalasso to check in at the spa, change into a bathrobe and slippers and enjoy the facilities and a few moments of stillness before your service. Your Health If you suffer from medical conditions, we suggest you refrain from using the sauna and steam rooms. If in doubt, please discuss it with the spa professionals. Personal Items Kindly leave your valuables safely in your room. The Spa & Thalasso The Spa & Thalasso prides itself on a tranquil, serene ambience. Please respect the rights of other guests to privacy and quiet by switching off your mobile phone during your visit. 

Kindly be informed that smoking is not permitted in any spa area. Pregnancy The Spa & Thalasso offers a diverse range of treatments for expectant mothers. Your spa care professional will be happy to advise on the most suitable treatment options during this particular time. Late Arrivals Should you be late for your Appointment, your treatment time will be reduced accordingly, and the total treatment price will apply. 

Cancellations: If you cannot keep your appointment, kindly advise us 24 hours in advance. Appointments cancelled or changed less than 24 hours prior will be charged in full. Please get in touch with the Spa & Thalasso at [email protected] or call +20 127 111 5236 or visit www.thecascadeshotel.com. Fitness Centre Kempinski Hotel Soma Bay cannot be held liable for thefts or damages of personal belongings or valuable items left in the fitness centre, as well as injuries, accidents or fatalities. Please read all displayed rules and regulations before using the fitness centre facilities (gym, swimming pool, sauna, steam and Jacuzzi). All guests arriving at the Fitness Centre must be above 16.