Health and Safety

'White glove' has always been a symbol of luxurious service and elegance. Guided by global health and safety recommendations and developing our service culture for this new phase in hospitality, we have implemented White Glove Services in our hotels worldwide. This initiative influences your guest journey throughout your entire stay.


A Warm Welcome

When arriving at a Kempinski hotel, you will find an easily accessible sanitising station at the entrance. Our receptionists and iconic Ladies in Red look forward to welcoming you, and guiding you through an adjusted check-in procedure.

Do Not Enter My Room

At check-in, you will be offered the possibility of choosing the new “Do Not Enter My Room” option, which means that while all services remain available, our employees will not enter your room during your stay until you express a wish to have your room serviced. Room-service deliveries, luggage assistance, and other services will take place in front of your room. Turn down service remains available upon request to ensure your utmost safety during your stay.

Rooms & Amenities

The cleaning of our flawless rooms and suites and the sanitisation of our beds meet the highest possible hygiene standards. 

Restaurants & Bars

To ensure carefree indulgence in the carefully crafted dishes and beverages at our restaurants and bars, our employees and the culinary teams ensure that the highest hygiene standards are always respected.

Wellness, Spa & Swimming Pool

The cleaning and disinfection process is enhanced to allow you to unwind and relax while feeling safe and taken care of. Individual hotels have supplemented this offering with special spa menus and pool usage procedures, as appropriate.

Thank you for your continued trust in Kempinski Hotels. We look forward to welcoming both loyal and new guests with white gloves and our ever-enduring warm-hearted service.