Guest Reviews

Positive: The staff is very helpful, but also respect your privacy. We visited the spa area and everything was great. All of the pools were clean and heated....

Positive: Everything is best at detail. And delivered by a great team.

Perfect as always

Positive: wonderful team. very clean. Negative: the acoustics isolation between the rooms is very bad.

Positive: Excellent staff.

Great experience, very good service from staff. The rooms were spacious and comfortable, the food at breakfast was tasty and there was a lot of variety. We...

Positive: Everything was good, great breakfast, facilities and location. Negative: AC was weak and outside were 35 degrees.

The hotel is beutiful and very well kept, when you arrive there is a valet waiting to take your luggage and park your car. Breakfast is amazing,a lot of...

An absolute royal experience! From the moment I arrived, the staff treated me like royalty. The level of service, attentiveness, and care went above and...

Positive: Everything was perfect, as always. The Kempinski Grand Arena Bansko is one of the finest hotels in Bulgaria, offering a true 5-star service. But...