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Guest Reviews

Guest Reviews

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6057 Reviews

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9.3

/10

Google

21.01.2026

AF
Alina Fisiyenko

Very nice hotel, amazing breakfast!!!

Booking.com

20.01.2026

j
jeanette

Positive: Location and service.

Booking.com

17.01.2026

A
Adi

Positive: The hospitality, the kindness and smiles. The consideration in our lately marriage. Our hearts were warmed with the kind gestures from the hotel....

Google

13.01.2026

MG
Maxim Gutsol

Lovely Kempinski. ❤️ An amazing location for ski lovers. Exceptional design and refined taste in every restaurant in the hotel. Wonderful Spa 🔥 A place you...

Booking.com

12.01.2026

l
lilia

Positive: SPA. Negative: While checking out of the hotel, we discovered that someone had recorded a purchase at the bar on our room, even though we said we...

Google

07.01.2026

SM
Seda Muradyan

The hotel needs serious renovation and upgrades of its facilities. Bedding, linens, furniture, are old, carpet in the rooms full of dust. Cleaning is done...

Booking.com

06.01.2026

T
TRINCH

Positive: This was our second stay at the hotel, and we were once again very happy overall. The location is excellent, and the staff are professional and...

Google

04.01.2026

IK
Iliya Koreshev

We stopped by the Kempinski Hotel & Resort Bansko for a quick brunch on the last day of our vacation. The restaurant was not busy, yet the service felt...

Google

31.12.2025

K
KrisW

A regular client, always a very nice experience. Calm and friendly staff, very knowleadgable and hands-on manager, who is present every day. Totally...

Booking.com

18.12.2025

H
Hristo

Positive: Probably the best place in Bulgaria. Amazing quality, attention to detail. Just amazing. The only thing I would add is a true barista experience....