Spa Etiquette

Spa Etiquette

The spa environment is one of tranquility and relaxation.

We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave all valuables in your guest room safe. The spa does not assume liability for any valuables.

Health Concerns: Please advise us of any health conditions, allergies or injuries that could affect your experience or use of the spa facilities.

Spa Experience: To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy the facilities. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all experiences, you will be properly draped for ensured privacy.

The Private Lounge: As your treatment benefits both body and mind, we invite and encourage you to rest after your experience to ensure that you gain the full benefit.

Reservations: Advanced booking is highly recommended to ensure that your preferred times are available, particularly if you decide to visit us a number of times during your stay. The spa provides walk-in bookings based on availability. For further information or to make a reservation from your guest room, please dial the spa button or 0. You may also reach us by telephone at +233 24 243 6022 or by email at [email protected].

Minimum Age: The minimum age for spa treatments and use of the wet areas is 16 years.

Gift Vouchers: Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchases.

Lateness & Cancellation Policy: Please be aware that your late arrival may result in a reduction of the treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 24 hours’ notice for cancellations. With less than 24 hours’ notice, you will be charged 50% of the full price, and with less than 12 hours’ notice, you will be charged the full price.

Hours of Operation: The spa is open from 8:00 to 20:00 daily. Treatments are available from 9:00 to 19:00.
Fitness Centre 6:00 – 22:00. Hotel guests can use the facilities 24 hours.

For more information, contact us on +233 24 243 6022 or [email protected].