Grand Kempinski Hotel Shanghai Wins Three Prestigious 2025 Industry Awards

Shanghai, 20 March 2026 – Grand Kempinski Hotel Shanghai has further strengthened its standing in the hospitality industry by securing three distinguished accolades at the 2025 Hospitality Media Awards: Outstanding Hotel Team of the Year, Luxury Business Hotel of the Year and Luxury Service Hotel of the Year.

This remarkable achievement reflects strong industry recognition of the hotel’s excellence across multiple dimensions. It also underscores the hotel’s unwavering commitment to the high-end hospitality market in Shanghai and its dedication to delivering European luxury standards, further reinforcing the brand’s leading position and influence within the industry.

One of the most significant honours, Outstanding Hotel Team of the Year 2025, recognises the professional expertise and collaborative spirit of the entire team. The hotel places team development at the core of its strategy, supported by a comprehensive talent development and incentive system. This approach has cultivated a highly skilled, cohesive and service-driven team. From the attentive care at the front desk to the seamless coordination of back-of-house operations, every team member embodies Kempinski’s core values, delivering a refined and effortless guest experience that underpins the hotel’s strong reputation and guest satisfaction.

The award for Luxury Business Hotel of the Year 2025 represents dual recognition of the hotel’s premium business facilities and refined service standards. Ideally located in the heart of the Lujiazui Finance and Trade Zone, the hotel benefits from a highly desirable address. Its fitness centre and swimming pool on Floor 30, equipped with state-of-the-art facilities, provide an exclusive environment for business travellers to relax and recharge. Elegantly designed guest rooms cater to both work and leisure, with every detail reflecting the essence of European luxury. Complemented by advanced conference facilities and bespoke business services, the hotel has become a preferred choice for discerning business travellers.

The recognition as Luxury Service Hotel of the Year 2025 reaffirms the hotel’s commitment to exceptional service and an elevated guest experience. Guided by the philosophy of making guests feel at home, the hotel integrates thoughtful and personalised service throughout the entire guest journey. From a warm welcome upon arrival to attentive care during the stay, and a considerate farewell at departure, each touchpoint is delivered with consistency and genuine care. This dedication to both efficiency and sincerity distinguishes the hotel within the competitive landscape and continues to earn widespread acclaim from guests and industry alike.

Mr Mark Kirk, General Manager of Grand Kempinski Hotel Shanghai, commented:
‘We are deeply honoured to receive these three prestigious industry awards. This achievement belongs to every team member who has worked together with dedication and passion. While it recognises our past efforts, it also inspires us to continue striving for excellence. We remain committed to upholding the values of the Kempinski brand, refining our service standards and creating exceptional and memorable experiences for every guest.’

These three awards mark not only a significant milestone in the hotel’s continued growth but also a new chapter in its long-term development. Looking ahead, Grand Kempinski Hotel Shanghai will continue to uphold the highest standards of quality, place the guest experience at its core and embrace sustainable development. The hotel will further enhance its products and services while strengthening collaboration with industry partners, contributing to the continued evolution of the luxury hospitality sector and allowing European luxury to shine with distinctive character in Lujiazui.