For a remarkable stay
KEMPINSKI WHITE GLOVE SERVICE
Grand Hotel Kempinski High Tatras is dedicated to delivering a beautiful performance and to creating moments when luxury is felt. Our top priority is to ensure your well-being, safety and comfort when staying with us.
We have developed and employed a Kempinski White Glove Service initiative. It influences your journey throughout the entire stay, with a primary focus on the following areas:
GENERAL TERMS AND CONDITIONS
These general terms and conditions apply to bookings at Grand Hotel Kempinski High Tatras, as well as to the additional services and deliveries Grand Hotel Kempinski High Tatras and Zion Spa Luxury provides to the customer:
Should you wish to issue the invoice under company name, please send us your billing details. Later this change will not be possible. The Hotel reserves the right to use the guest credit card details on file to deduct from their account any unpaid outstanding balances i.e. late check out or early departure charges, acknowledged expenses for the use of hotel’s products and services, any property damages including but not limited to material / non material, intellectual property and falsely disputed claims. The credit card may be pre-authorized for 100% of the stay any time after the booking. In the event of unsuccessful pre-authorization, the hotel reserves the right to cancel the reservation.
Stay with us and enjoy your stay with your best furry friend!
Price for a pet is at the following surcharge:
Kindly be informed that the hotel will accommodate dogs or other animals after presenting a valid health card, complying with the local legislation requirements. Pets must be kept on a leash when in the hotel or on hotel property. Pets must not be left unattended.
If you decide to keep your pet alone in the room, please kindly place the hotel pet sign on the door handle. This sign will be issued to you upon check-in at hotel reception.
According to current legislation, pets are not allowed in the following areas (except for guide dogs):
As the pet owner, you will be considered fully responsible for all damages to the hotel’s property or other guests, as well as for disturbances caused by your pet.
DRESS CODE AT THE GRAND RESTAURANT
In order to provide a high standard of fine dining to all our guests, and to define simple fashion rules when it comes to a dress code on entering the Grand Restaurant, we would like to ask you to respect the following rules:
Dinner Dress Code
KEMPINSKI DISCOVERY TERMS & CONDITIONS AT GRAND HOTEL KEMPINSKI HIGH TATRAS
For more information on the GHA DISCOVERY and KEMPINSKI DISCOVERY Terms & Conditions valid at Grand Hotel Kempinski High Tatras, please click here.
In order to make your visit most enjoyable, we encourage you to view our spa etiquette information.