Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Positive: Excellent services standards. Our room wasn't ready when we arrived but the staff were very polite and ensured that it was worth the wait. We had a la..." - Prashant from United Arab Emirates
  • "Positive: I loved everything about the hotel - staff, comfort, decoration, location, wellness.. Breakfast was fabulous. Just the weather was poor :). Negative: ..." - Dana from Slovakia
  • "Positive: Everything was excellent, except weather:)." - Rudite from Czech Republic
  • "Positive: The Kempinski High Tatras really takes advantage of the picturesque mountain sea at which it is located. There is a huge focus on spor..." - Stephanie from Austria
  • "Excellent location, excellent hotel wibe all was amazing" - ענת קפלן
  • Kempinski Medallia Survey

    Grand Hotel Kempinski High Tatras Profile
    "General guest comments: The check in staff remembered our name despite the hotel being almost completely full, as always the quality and presentation of the hot..." - Guest
  • "This hotel is a gem. The wellbeing facility is top. The scenery in winter would be amazing; if I have to go Slovakia again, I will definitely stop there again. ..." - A Traveller from GB
  • "Positive:Everything. Staff are absolute professionals. The spa was excellent..
    Negative:Leaving.." - Spencer from USA
  • "Fantastic place to stay at. Very professional and very helpful staff. I would return anytime again." - Silvia from AU
  • Travelrepublic

    Grand Hotel Kempinski High Tatras Profile
    "A lovely hotel, very stylish and comfortable. Excellent bedroom/bathroom. Pool area great. Food very good expecially the breakfast and service excellent. Locati..." - Penny from Bradford-On-Avon, United Kingdom
  • "Positive:Great hotel, friendly staff, great facilities, the view of the High Tatras mountains from the lake facing rooms and the spa are awesome. Great food and..." - Kunal from United Kingdom
  • "Positive: We travelled with our 4y old boy. The service levels are outstanding now and they improved a lot since opening. Our son received small plays and sweet..." - Magdalena from Poland
  • "Positive: This is a rather traditionally furnished hotel with excellent facilities and friendly staff. Great food, lovely spa, and beautiful views. The bed is s..." - Veronika from United Kingdom
  • "Positive: The hotel is beautiful with a magnificent position on Srbske Pleso with a view of the High Tatras. The rooms are beautiful, the staff friendly and att..." - Ivan from Italy
  • "Positive: The Spa is marvelous The suite was spacious and comfortable." - Galit from Israel
  • "Positive: Cant fault this hotel. Second time staying and planning again for next year. Great food, staff (they even had porridge this year to my delight). The s..." - Adam from United Kingdom
  • "Positive: The staff are great. Amazing location. Great food. Best hotel in Slovakia.." - Peter from Australia
  • "Positive: Perfect Holiday." - Mgr from Czech Republic
  • "Positive: This hotel is just amazing. I can´t say anything negative about this hotel. The staff, rooms, food, wellness, everything is superb. It was our second ..." - Radka from Czech Republic
  • "Positive: The staff make this a 5* hotel. I was a solo traveller and was looked after from arrival to departure. I will definitely stay again. The Zion Spa trea..." - User from United Kingdom
  • "Fantastic location and amazing pool/spa facilities. Service was 1st class throughout the Hotel. Great breakfast choices. Amazing views over the Lake and Mountai..." - Kevin from United Kingdom
  • "Simply posh! Treat yrself to a rewarding weekend or winter breaks here. Away from the city hussle & bustle and into the arm of Mother Nature." - zzoukbuzz
  • "Positive: confortable room, super spa, very welcome staff.
    We enjoyed stay at this hotel, there were no issues during our stay." - Andrea M. from Slovakia
  • "Everything! Rooms well equipped and good choice of TV channels when laying in Breakfast was very good with lots of fresh choices Spa / swimming area very relaxi..." - User from United Kingdom
  • "The Kempinski deserves the 5 star rating in every detail, especially in the gracious, friendly, and welcoming way it treats its guests. Superb views of the moun..." - William from U.S.A.
  • "We really enjoyed our stay.. It was the best holiday." - User from Slovakia
  • "we loved it all !!! staff was so good, baby friendly hotel :) we could not ask for more ! ( only more time :) we would love to be back." - Gili from Israel
  • "The best hotel I´ve ever been. Great place to relax, everything was perfect-staff, room, great spa, food in Grand Restaurant. I can only recommended this hotel ..." - Jan from Czech Republic
  • "I loved the spa facilities which were sophisticated and oozed sytle. The treatments were wonderful and the staff helpful and friendly. The ski bus is available ..." - Alison from United Kingdom