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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • Kempinski Guest Survey

    31/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Hope to see you soon !!
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    30/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Everyone did a great job.
    Likelihood to Return: 5
    Likelihood to Recommend Property: 5
    Likelihood to Recommend Kempinski: 4" - Guest
  • Booking.com

    29/03/2015
    Ciragan Palace Kempinski Profile
    "Positive:ABSOLUTELY EVERYTHING.
    Negative:ABSOLUTELY NOTHING." - Ali
  • Kempinski Guest Survey

    28/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Exceptional gratitude to the lady from room service , the conciregue team: Sinan, Karem, and all others were very helpul and relaible. M..." - Guest
  • Booking.com

    25/03/2015
    Ciragan Palace Kempinski Profile
    "Positive:Everything Specially the testing of food.
    Negative:Nothing." - Marwan
  • Kempinski Guest Survey

    24/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: I appreciated the unobtrusiveness of the service. It was always there but never got in your way. Every staff member had helpful answer..." - Guest
  • Kempinski Guest Survey

    23/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: It was a lovely place to stay and have a great time in it
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Reco..." - Guest
  • Kempinski Guest Survey

    16/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: The staff were excellent. Genuinely friendly and always wanting to help, no forced "have a nice day". Room was very nice and maid servic..." - Guest
  • Kempinski Guest Survey

    13/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Outstanding service and profesionals
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    13/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: I worked mainly with the technical and banqueting staff (on the Quntiles event). The AV team and service team were exceptionally willing..." - Guest
  • Booking.com

    13/03/2015
    Ciragan Palace Kempinski Profile
    "Positive:everything.
    Negative:nothing." - Abdulmonem
  • Booking.com

    12/03/2015
    Ciragan Palace Kempinski Profile
    "Positive:Beautiful design, clean, luxurious and professional staff. Free compliments were also nice. And the view is breathtaking..
    Negative:Nothing. All were g..." - Adel
  • Kempinski Guest Survey

    05/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Help provided to find my ipad that I left in the taxi when I check out was far above my expectations. I just want to say THANKS to staff..." - Guest
  • Kempinski Guest Survey

    04/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Very happy to be recognized and welcomed by Mrs. Aydan Oral
    Likelihood to Return: 5
    Likelihood to Recommend Property: 4
    Likelihood to Re..." - Guest
  • Kempinski Guest Survey

    03/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: I am a regular traveller to Istanbul and I can say with trust that this is the best Hotel in Istanbul. I would like to praise specially..." - Guest
  • Kempinski Guest Survey

    02/03/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: all were good, the manager of the breakfast room and the team were very nice. the door men were really nice and friendly.
    Likelihood to ..." - Guest
  • Booking.com

    01/03/2015
    Ciragan Palace Kempinski Profile
    "Positive:Magnificent location. Friendly staff. Perfect services." - Abdulmonem from Saudi Arabia
  • Booking.com

    01/03/2015
    Ciragan Palace Kempinski Profile
    "Positive:Everything was Great Special thanks for Mr.Emre Putkul for the great hospitality and help." - Saleh from Kuwait
  • Booking.com

    19/02/2015
    Ciragan Palace Kempinski Profile
    "Positive:Everything." - Khalid from Bahrain
  • Kempinski Guest Survey

    11/02/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: I love to stay on this hotel
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    04/02/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: I adored this hotel and the staff were efficient
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kem..." - Guest
  • Kempinski Guest Survey

    02/02/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: great facilities, wonderful staff
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • Kempinski Guest Survey

    02/02/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Best hotel in the world
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    26/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: The staff in the Breakfast area were very helpful and mosty corteous
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelih..." - Guest
  • Kempinski Guest Survey

    26/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: All were helpful. My stay was relaxing and enjoyable
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend..." - Guest
  • Kempinski Guest Survey

    24/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Emily in your groups department was very helpful in organising Mr Jenkins birthday event. Overall your staff worked willingly and assist..." - Guest
  • Kempinski Guest Survey

    24/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Thank you for the hospitality and nice services that you provide to me , and the staff that I remember :- Mrs. Tina in spa Mr . Hassan..." - Guest
  • Kempinski Guest Survey

    23/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: A wonderful stay where the warmth of the staff was outstanding
    Likelihood to Return: 5
    Likelihood to Recommend Property: 5
    Likelihood to..." - Guest
  • Kempinski Guest Survey

    21/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: I am proud to stay in this like professional hotel with dedicated team.
    Likelihood to Return: 5
    Likelihood to Recommend Property: 5
    Like..." - Guest
  • Kempinski Guest Survey

    11/01/2015
    Ciragan Palace Kempinski Profile
    "General guest comments: Numerous staff went beyond the call of duty to ensure we had a fantastic experience. I would highlight they each repeatedly exceed all e..." - Guest
  • Booking.com

    06/10/2014
    Ciragan Palace Kempinski Profile
    "Positive: Beautiful view from our room over the Arch and out to the Bosphorus. Our Anniversary meal in the Tugra restaurant was excellent, an unbeatable setting..." - Michele from United Kingdom
  • Kempinski Guest Survey

    29/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Great stay keep it up
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • Kempinski Guest Survey

    26/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: SUPER breakfast, I would try to come back just for that!
    Likelihood to Return: 4
    Likelihood to Recommend Property: 6
    Likelihood to Recom..." - Guest
  • Kempinski Guest Survey

    16/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Everything was excellent, including concierge staff, reception and public relations desks and not to forget the people at the main entra..." - Guest
  • Booking.com

    14/09/2014
    Ciragan Palace Kempinski Profile
    "Positive: Everything- food, service, facilities and location.
    Negative: Nothing." - Rhian from United Kingdom
  • Kempinski Guest Survey

    14/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Excellent location, warmth and good energy in the hotel. The girl who got me checked in was very nice. Don't know her name.
    Likelihood t..." - Guest
  • Kempinski Guest Survey

    10/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: don't change , it's perfect
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6" - Guest
  • Kempinski Guest Survey

    03/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: I could not single out 1 single staff member as everyone at the hotel was welcoming, helpful and excelled at making me feel at home. My ..." - Guest
  • Kempinski Guest Survey

    02/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Every staff member we encountered was extremely pleasant, friendly and genuinely cared! Great job of using the guests name throughout th..." - Guest
  • Kempinski Guest Survey

    02/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Absolutely amazing!!!
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    01/09/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Didn't take note of individual names of staff members, however, everyone is extremely polite and accommodating and it's always a pleasur..." - Guest
  • Booking.com

    08/07/2014
    Ciragan Palace Kempinski Profile
    "Positive: Everything particularly the calm relaxed atmosphere and the views over the Bosphorus. Staff really paid attention to whether anything else would help...." - Maria from United Kingdom
  • Kempinski Guest Survey

    26/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Great experience as usual
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    26/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Wow, what an awesome place. Had a ball of a time and thoroughly enjoyed our stay here. All said and done , a wonderful experience and a ..." - Guest
  • Kempinski Guest Survey

    26/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: thanks to our butllers , they were very nice come back soon (with kids)
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Like..." - Guest
  • Kempinski Guest Survey

    20/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: The entire stay was magnificent. We loved staying at the property and it exceeded our expectations!
    Likelihood to Return: 6
    Likelihood t..." - Guest
  • Kempinski Guest Survey

    20/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: It was a wonderful three days.
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    17/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Best hotel I´ve ever stayed at
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    14/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: The hotel was beautiful and the staff was extremely attentive and helpful. Our servers at Tugra were very good at explaining everything ..." - Guest
  • Kempinski Guest Survey

    10/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: I will always remember my stay at your beautiful hotel. I have never been to a hotel where the staff was friendly and welcoming at all t..." - Guest
  • Booking.com

    10/06/2014
    Ciragan Palace Kempinski Profile
    "Positive: Everything, especially the unexpected birthday cake that arrived in our room!!.
    Negative: Nothing." - Linda from United Kingdom
  • Kempinski Guest Survey

    20/05/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: The personalised arrival / check-in process was very pleasant and well organised.
    Likelihood to Return: 6
    Likelihood to Recommend Proper..." - Guest
  • Kempinski Guest Survey

    20/05/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: excellent
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Booking.com

    18/05/2014
    Ciragan Palace Kempinski Profile
    "Positive: The view to the Bosphorus is wonderful and a warm infinity pool complements it." - Jogatbravo from U.S.A.
  • Kempinski Guest Survey

    01/05/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: All staff was extremely qualified, helpful, warm and friendly. I experienced a serious skin burning, reception and concierge were very h..." - Guest
  • Booking.com

    01/04/2014
    Ciragan Palace Kempinski Profile
    "Positive: Excellent welcoming staff.Nice sea side view and location.High quality services .." - Naif from Saudi Arabia
  • Booking.com

    25/03/2014
    Ciragan Palace Kempinski Profile
    "Positive: Every thing (view, garden and the castle) and how they take care of kids in the kids club." - Suleiman from Saudi Arabia
  • Booking.com

    25/02/2014
    Ciragan Palace Kempinski Profile
    "Positive: Very friendly staff!!gr8 breakfast and beautifull location!!Pool heated.
    Negative: Nothing." - Liliane from Belgium
  • Booking.com

    21/02/2014
    Ciragan Palace Kempinski Profile
    "Positive: Old charm! Started using this hotel ever since it opened & my sons were little. Reminded me of yesteryear!.
    Negative: Being spoilt by the staff & the ..." - Meryem from Turkey
  • Booking.com

    17/02/2014
    Ciragan Palace Kempinski Profile
    "Positive: Service, premises, food, cleanliness, location was excellent. Best hotel in Istanbul.." - Arman from Turkey
  • Booking.com

    09/02/2014
    Ciragan Palace Kempinski Profile
    "Positive: The location and the atmosphere is glamorous. The property is extremely wonderful and worth the cost.Never going to stay anywhere else when visiting I..." - Alya from Saudi Arabia
  • Booking.com

    02/01/2014
    Ciragan Palace Kempinski Profile
    "Positive: The location.
    Negative: Nothing." - Noora from Qatar
  • "Positive: Beautiful hotel, central location, attentive staff.
    Amazing experience for the New Year Eve, wonderful SPA, park with the promenade along Bosphorus." - Oxana V. from France
  • Booking.com

    23/12/2013
    Ciragan Palace Kempinski Profile
    "Positive: Every thing was excellent." - Mariam from Kuwait
  • Booking.com

    11/11/2013
    Ciragan Palace Kempinski Profile
    "Everything I like.I will stay in future in this hotel.I enjoy hotel. Nothing." - Vagif from Azerbaijan
  • "Really loved our stay at this very classy hotel. It provided the perfect combination of relaxation and sight-seeing - so gald we splashed out and chose to stay ..." - Kay D from Sheffield, UK
  • Booking.com

    07/11/2013
    Ciragan Palace Kempinski Profile
    "Location, view, room, comfort, staff, atmosphere, food, outdoor pool.." - Anna from Russia
  • "This is not a hotel, it is a resort, and once you are here, there is really no reason to leave the palace walls. Unless, of course, you want to see Istanbul. It..." - Elan Noelle
  • "Positive: Restaurants. Hotel inerior design. Calmness.
    Wonderful place and people, shopping is excellent, the location is wooow with nice view" - Abdulraheman A. from Israel
  • "This is clearly the best hotel in Istanbul. Even better than the Four Seasons in the old city." - Ste e from Detroit
  • Booking.com

    28/08/2013
    Ciragan Palace Kempinski Profile
    "I love the hotel .the house keeping is excellent. . Restaurants menu are so rich .the service is exquisite. Swimming pool is eternal. .simply I loved ny stay. ...." - Mohammad from Kuwait
  • Booking.com

    01/08/2013
    Ciragan Palace Kempinski Profile
    "Best Location, Best view." - Booking.com User from Turkey
  • Booking.com

    16/07/2013
    Ciragan Palace Kempinski Profile
    "The hotel was perfect in everything." - Taoufik from Tunisia
  • Booking.com

    12/07/2013
    Ciragan Palace Kempinski Profile
    "The best hotel I have stayed in so far. Most friendly staff, excellent facilities, best possible location in Istanbul, amazing food choice. From the time one en..." - Mohammad from Bangladesh
  • Hotels.com

    01/07/2013
    Ciragan Palace Kempinski Profile
    "The BEST hotel chain I have ever experienced. Made our stay in Istanbul something to remember" - Happy from AU
  • Booking.com

    08/06/2013
    Ciragan Palace Kempinski Profile
    "Room service. Breakfast." - Mohamad from Saudi Arabia
  • Booking.com

    29/05/2013
    Ciragan Palace Kempinski Profile
    "location great staff especially guest relations ALIAKSANDRA METIN and concierge BARIS OGUZBAS. no music facilities in room." - Booking.com User from United Kingdom
  • Booking.com

    15/05/2013
    Ciragan Palace Kempinski Profile
    "Service. Bosporus setting. Nothing." - Booking.com User from U.S.A.
  • Booking.com

    13/05/2013
    Ciragan Palace Kempinski Profile
    "I have been in Istanbul 19 times, but this was my best stay. The staff went out of their way to fulfil any requests, they were nice, genuinely pleasant and alwa..." - Booking.com User from Slovakia
  • Booking.com

    30/04/2013
    Ciragan Palace Kempinski Profile
    "Hotel design Quality of furniture Staff were friendly. NO thing." - Essam
  • Booking.com

    28/04/2013
    Ciragan Palace Kempinski Profile
    "Clean hotel." - Booking.com User from Saudi Arabia
  • Booking.com

    20/04/2013
    Ciragan Palace Kempinski Profile
    "Turkish great hospitality." - Booking.com User from Pakistan
  • Booking.com

    15/04/2013
    Ciragan Palace Kempinski Profile
    "you are perfect , the staff were so polite and neat , i like the room service and the outdoor swimming pool i like the location the quietens of the room & decor..." - Hassan from Qatar
  • Booking.com

    12/04/2013
    Ciragan Palace Kempinski Profile
    "The luxury, of the hotel and the palace. The history and opulence of the place. The superb and friendly concierge team - who were able to deliver at a moment's ..." - Rajiv from Saudi Arabia
  • Hotels.com

    01/04/2013
    Ciragan Palace Kempinski Profile
    "True 5 Star hotel, directly facing Bosphorus. It has a small beautiful garden. Do not miss the rooms with the sea view." - Alhasan from US
  • "This is my favourite hotel in Istanbul, the best one i've ever been. Je l'adore!!!!" - Ivy
  • Booking.com

    01/01/2013
    Ciragan Palace Kempinski Profile
    "evry think was execlant the veo of the see was amiZing. no think." - Fatma from Kuwait
  • Booking.com

    30/12/2012
    Ciragan Palace Kempinski Profile
    "First i would like to thank a very special member of the hotel staff her name is madina she was very kind polite & helpful in addition to that the room services..." - Mohamed from Libya
  • "A beautiful hotel of the first rank with impeccable service. We had a delicious lunch on the terrace overlooking the Bosporus." - Mimi Woodbridge
  • Booking.com

    19/12/2012
    Ciragan Palace Kempinski Profile
    "Everything. Nothing." - Bader from Saudi Arabia
  • "It is a palace converted to a 5 star hotel by Kempinski group... It is seriously high level and one of the signature hotels of Istanbul..." - Ceylan Menemenli
  • Booking.com

    24/11/2012
    Ciragan Palace Kempinski Profile
    "everything at the hotel was so great." - Booking.com User from Saudi Arabia
  • Booking.com

    12/11/2012
    Ciragan Palace Kempinski Profile
    "Wonderful view on Bosphorus! Very good warm swimming pools. Very tasty breakfast with lots of fruits, omlets, sushi, salats. Good bads and pillows." - Marina from Russia
  • Booking.com

    07/11/2012
    Ciragan Palace Kempinski Profile
    "lovely staff. nothing was too much trouble. also very comfortable rooms. fantastic spa and great little treats. felt very spoilt staying there. if you wanted to..." - Booking.com User from United Kingdom
  • Booking.com

    30/10/2012
    Ciragan Palace Kempinski Profile
    "The bosphore view." - Nadim from Saudi Arabia
  • Booking.com

    03/10/2012
    Ciragan Palace Kempinski Profile
    "Location and standard of service and comfort." - Edward from United Kingdom
  • Booking.com

    19/09/2012
    Ciragan Palace Kempinski Profile
    "Every thing is GREAT" - Meshal from Saudi Arabia
  • Booking.com

    12/09/2012
    Ciragan Palace Kempinski Profile
    "Nothing but excellent," - Mizuho from Singapore
  • Booking.com

    10/09/2012
    Ciragan Palace Kempinski Profile
    "services, staff friendliness a bit pricey, but expected for such a luxury hotel" - Sami from Lebanon
  • Booking.com

    24/08/2012
    Ciragan Palace Kempinski Profile
    "confort and service" - Booking.com User from Morocco