Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Wittwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Positive: Everything, especially the unexpected birthday cake that arrived in our room!!.
    Negative: Nothing." - Linda from United Kingdom
  • "Positive: The view to the Bosphorus is wonderful and a warm infinity pool complements it." - Jogatbravo from U.S.A.
  • "The Ciragan Palace Kempinski is absolutely regal! A fairly simple exterior, the luxurious lobby, rooms, and spa are breathtaking. The entire hotel is filled wit..." - Caitlin Miles
  • Kempinski Guest Survey

    Ciragan Palace Kempinski Profile
    "General guest comments: All staff was extremely qualified, helpful, warm and friendly. I experienced a serious skin burning, reception and concierge were very h..." - Guest
  • "Positive: Excellent welcoming staff.Nice sea side view and location.High quality services .." - Naif from Saudi Arabia
  • "Positive: Every thing (view, garden and the castle) and how they take care of kids in the kids club." - Suleiman from Saudi Arabia
  • "Positive: Very friendly staff!!gr8 breakfast and beautifull location!!Pool heated.
    Negative: Nothing." - Liliane from edegem, Belgium
  • "Positive: Old charm! Started using this hotel ever since it opened & my sons were little. Reminded me of yesteryear!.
    Negative: Being spoilt by the staff & the ..." - Meryem from Nazilli Aydin, Turkey
  • "Positive: Service, premises, food, cleanliness, location was excellent. Best hotel in Istanbul.." - Arman from istanbul, Turkey
  • "Positive: The location and the atmosphere is glamorous. The property is extremely wonderful and worth the cost.Never going to stay anywhere else when visiting I..." - Alya from Jeddah, Saudi Arabia
  • "Positive: Beautiful hotel, central location, attentive staff.
    Amazing experience for the New Year Eve, wonderful SPA, park with the promenade along Bosphorus." - Oxana V. from France
  • "Positive: The location.
    Negative: Nothing." - Noora from Al Khor, Qatar
  • "Positive: Every thing was excellent." - Mariam from Safat, Kuwait
  • "Everything I like.I will stay in future in this hotel.I enjoy hotel. Nothing." - Vagif from Baku, Azerbaijan
  • "Really loved our stay at this very classy hotel. It provided the perfect combination of relaxation and sight-seeing - so gald we splashed out and chose to stay ..." - Kay D from Sheffield, UK
  • "Location, view, room, comfort, staff, atmosphere, food, outdoor pool.." - Anna from Moscow, Russia
  • "Good quality friendly hotel." - User from United Kingdom
  • "This is not a hotel, it is a resort, and once you are here, there is really no reason to leave the palace walls. Unless, of course, you want to see Istanbul. It..." - Elan Noelle
  • "Positive: Restaurants. Hotel inerior design. Calmness.
    Wonderful place and people, shopping is excellent, the location is wooow with nice view" - Abdulraheman A. from Israel
  • "The location The spa The food The restaurants The pool The service. Nothing." - Sandrine from United Kingdom
  • "This is clearly the best hotel in Istanbul. Even better than the Four Seasons in the old city." - Ste e from Detroit
  • "I love the hotel .the house keeping is excellent. . Restaurants menu are so rich .the service is exquisite. Swimming pool is eternal. .simply I loved ny stay. ...." - Mohammad from Kuwait
  • "Best Location, Best view." - User from Turkey
  • "The hotel was perfect in everything." - Taoufik from Tunisia
  • "The best hotel I have stayed in so far. Most friendly staff, excellent facilities, best possible location in Istanbul, amazing food choice. From the time one en..." - Mohammad from Bangladesh

    Ciragan Palace Kempinski Profile
    "The BEST hotel chain I have ever experienced. Made our stay in Istanbul something to remember" - Happy from AU
  • "Room service. Breakfast." - Mohamad from Saudi Arabia
  • "location great staff especially guest relations ALIAKSANDRA METIN and concierge BARIS OGUZBAS. no music facilities in room." - User from United Kingdom
  • "Hotel building,services,location,facilities,staff." - Amir from United Arab Emirates
  • "Service. Bosporus setting. Nothing." - User from U.S.A.
  • "I have been in Istanbul 19 times, but this was my best stay. The staff went out of their way to fulfil any requests, they were nice, genuinely pleasant and alwa..." - User from Slovakia
  • "Hotel design Quality of furniture Staff were friendly. NO thing." - Essam
  • "Clean hotel." - User from Saudi Arabia
  • "Turkish great hospitality." - User from Pakistan
  • "you are perfect , the staff were so polite and neat , i like the room service and the outdoor swimming pool i like the location the quietens of the room & decor..." - Hassan from Qatar
  • "The luxury, of the hotel and the palace. The history and opulence of the place. The superb and friendly concierge team - who were able to deliver at a moment's ..." - Rajiv from Saudi Arabia
  • "Everything was good , good breakfast also eveny my 10 month baby was found many choice to chose from the breakfast." - Omar from Qatar

    Ciragan Palace Kempinski Profile
    "True 5 Star hotel, directly facing Bosphorus. It has a small beautiful garden. Do not miss the rooms with the sea view." - Alhasan from US
  • "This is my favourite hotel in Istanbul, the best one i've ever been. Je l'adore!!!!" - Ivy
  • "evry think was execlant the veo of the see was amiZing. no think." - Fatma from Kuwait
  • "First i would like to thank a very special member of the hotel staff her name is madina she was very kind polite & helpful in addition to that the room services..." - Mohamed from Libya
  • "A beautiful hotel of the first rank with impeccable service. We had a delicious lunch on the terrace overlooking the Bosporus." - Mimi Woodbridge
  • "Everything. Nothing." - Bader from Saudi Arabia
  • "It is a palace converted to a 5 star hotel by Kempinski group... It is seriously high level and one of the signature hotels of Istanbul..." - Ceylan Menemenli
  • "everything at the hotel was so great." - User from Saudi Arabia
  • "Wonderful view on Bosphorus! Very good warm swimming pools. Very tasty breakfast with lots of fruits, omlets, sushi, salats. Good bads and pillows." - Marina from Russia
  • "lovely staff. nothing was too much trouble. also very comfortable rooms. fantastic spa and great little treats. felt very spoilt staying there. if you wanted to..." - User from United Kingdom
  • "The bosphore view." - Nadim from Saudi Arabia
  • "Location and standard of service and comfort." - Edward from United Kingdom
  • "Every thing is GREAT" - Meshal from Saudi Arabia
  • "Nothing but excellent," - Mizuho from Singapore
  • "services, staff friendliness a bit pricey, but expected for such a luxury hotel" - Sami from Lebanon
  • "confort and service" - User from Morocco
  • "Very nice hotel & luxury you can spend all day in the hotel without boring & a lot of thing to do" - Meshal from Riyadh
  • "It was like dream,every thing was more than perfect and I felt that once I think of anything the staff run to make it real,!!! Really unblievable" - Dina from Saudi Arabia
  • "Great location Beautiful swimming pool and gardens Marvelous architecture of the Ciragan Sarayi next to the hotel" - Fadi from Lebanon

    Ciragan Palace Kempinski Profile
    "Customer service in a luxurious surroundings" - Chris and Marco from US