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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "It is a palace converted to a 5 star hotel by Kempinski group... It is seriously high level and one of the signature hotels of Istanbul..." - Ceylan Menemenli
  • "Positive: Everything particularly the calm relaxed atmosphere and the views over the Bosphorus. Staff really paid attention to whether anything else would help...." - Maria from United Kingdom
  • Kempinski Guest Survey

    26/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Wow, what an awesome place. Had a ball of a time and thoroughly enjoyed our stay here. All said and done , a wonderful experience and a ..." - Guest
  • Kempinski Guest Survey

    26/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: thanks to our butllers , they were very nice come back soon (with kids)
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Like..." - Guest
  • Kempinski Guest Survey

    26/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Great experience as usual
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    20/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: The entire stay was magnificent. We loved staying at the property and it exceeded our expectations!
    Likelihood to Return: 6
    Likelihood t..." - Guest
  • Kempinski Guest Survey

    20/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: It was a wonderful three days.
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    17/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: Best hotel I´ve ever stayed at
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    14/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: The hotel was beautiful and the staff was extremely attentive and helpful. Our servers at Tugra were very good at explaining everything ..." - Guest
  • Kempinski Guest Survey

    10/06/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: I will always remember my stay at your beautiful hotel. I have never been to a hotel where the staff was friendly and welcoming at all t..." - Guest
  • "Positive: Everything, especially the unexpected birthday cake that arrived in our room!!.
    Negative: Nothing." - Linda from United Kingdom
  • Kempinski Guest Survey

    20/05/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: The personalised arrival / check-in process was very pleasant and well organised.
    Likelihood to Return: 6
    Likelihood to Recommend Proper..." - Guest
  • Kempinski Guest Survey

    20/05/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: excellent
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • "Positive: The view to the Bosphorus is wonderful and a warm infinity pool complements it." - Jogatbravo from U.S.A.
  • "The Ciragan Palace Kempinski is absolutely regal! A fairly simple exterior, the luxurious lobby, rooms, and spa are breathtaking. The entire hotel is filled wit..." - Caitlin Miles
  • Kempinski Guest Survey

    01/05/2014
    Ciragan Palace Kempinski Profile
    "General guest comments: All staff was extremely qualified, helpful, warm and friendly. I experienced a serious skin burning, reception and concierge were very h..." - Guest
  • "Positive: Excellent welcoming staff.Nice sea side view and location.High quality services .." - Naif from Saudi Arabia
  • "Positive: Every thing (view, garden and the castle) and how they take care of kids in the kids club." - Suleiman from Saudi Arabia
  • "Positive: Very friendly staff!!gr8 breakfast and beautifull location!!Pool heated.
    Negative: Nothing." - Liliane from Belgium
  • "Positive: Old charm! Started using this hotel ever since it opened & my sons were little. Reminded me of yesteryear!.
    Negative: Being spoilt by the staff & the ..." - Meryem from Turkey
  • "Positive: Service, premises, food, cleanliness, location was excellent. Best hotel in Istanbul.." - Arman from Turkey
  • "Positive: The location and the atmosphere is glamorous. The property is extremely wonderful and worth the cost.Never going to stay anywhere else when visiting I..." - Alya from Saudi Arabia
  • "Positive: Beautiful hotel, central location, attentive staff.
    Amazing experience for the New Year Eve, wonderful SPA, park with the promenade along Bosphorus." - Oxana V. from France
  • "Positive: The location.
    Negative: Nothing." - Noora from Qatar
  • "Positive: Every thing was excellent." - Mariam from Kuwait
  • "Everything I like.I will stay in future in this hotel.I enjoy hotel. Nothing." - Vagif from Azerbaijan
  • "Really loved our stay at this very classy hotel. It provided the perfect combination of relaxation and sight-seeing - so gald we splashed out and chose to stay ..." - Kay D from Sheffield, UK
  • "Location, view, room, comfort, staff, atmosphere, food, outdoor pool.." - Anna from Russia
  • "This is not a hotel, it is a resort, and once you are here, there is really no reason to leave the palace walls. Unless, of course, you want to see Istanbul. It..." - Elan Noelle
  • "Positive: Restaurants. Hotel inerior design. Calmness.
    Wonderful place and people, shopping is excellent, the location is wooow with nice view" - Abdulraheman A. from Israel
  • "This is clearly the best hotel in Istanbul. Even better than the Four Seasons in the old city." - Ste e from Detroit
  • "I love the hotel .the house keeping is excellent. . Restaurants menu are so rich .the service is exquisite. Swimming pool is eternal. .simply I loved ny stay. ...." - Mohammad from Kuwait
  • "Best Location, Best view." - Booking.com User from Turkey
  • "The hotel was perfect in everything." - Taoufik from Tunisia
  • "The best hotel I have stayed in so far. Most friendly staff, excellent facilities, best possible location in Istanbul, amazing food choice. From the time one en..." - Mohammad from Bangladesh
  • Hotels.com

    01/07/2013
    Ciragan Palace Kempinski Profile
    "The BEST hotel chain I have ever experienced. Made our stay in Istanbul something to remember" - Happy from AU
  • "Room service. Breakfast." - Mohamad from Saudi Arabia
  • "location great staff especially guest relations ALIAKSANDRA METIN and concierge BARIS OGUZBAS. no music facilities in room." - Booking.com User from United Kingdom
  • "Service. Bosporus setting. Nothing." - Booking.com User from U.S.A.
  • "I have been in Istanbul 19 times, but this was my best stay. The staff went out of their way to fulfil any requests, they were nice, genuinely pleasant and alwa..." - Booking.com User from Slovakia
  • "Hotel design Quality of furniture Staff were friendly. NO thing." - Essam
  • "Clean hotel." - Booking.com User from Saudi Arabia
  • "Turkish great hospitality." - Booking.com User from Pakistan
  • "you are perfect , the staff were so polite and neat , i like the room service and the outdoor swimming pool i like the location the quietens of the room & decor..." - Hassan from Qatar
  • "The luxury, of the hotel and the palace. The history and opulence of the place. The superb and friendly concierge team - who were able to deliver at a moment's ..." - Rajiv from Saudi Arabia
  • Hotels.com

    01/04/2013
    Ciragan Palace Kempinski Profile
    "True 5 Star hotel, directly facing Bosphorus. It has a small beautiful garden. Do not miss the rooms with the sea view." - Alhasan from US
  • "This is my favourite hotel in Istanbul, the best one i've ever been. Je l'adore!!!!" - Ivy
  • "evry think was execlant the veo of the see was amiZing. no think." - Fatma from Kuwait
  • "First i would like to thank a very special member of the hotel staff her name is madina she was very kind polite & helpful in addition to that the room services..." - Mohamed from Libya
  • "A beautiful hotel of the first rank with impeccable service. We had a delicious lunch on the terrace overlooking the Bosporus." - Mimi Woodbridge
  • "Everything. Nothing." - Bader from Saudi Arabia
  • "everything at the hotel was so great." - Booking.com User from Saudi Arabia
  • "Wonderful view on Bosphorus! Very good warm swimming pools. Very tasty breakfast with lots of fruits, omlets, sushi, salats. Good bads and pillows." - Marina from Russia
  • "lovely staff. nothing was too much trouble. also very comfortable rooms. fantastic spa and great little treats. felt very spoilt staying there. if you wanted to..." - Booking.com User from United Kingdom
  • "The bosphore view." - Nadim from Saudi Arabia
  • "Location and standard of service and comfort." - Edward from United Kingdom
  • "Every thing is GREAT" - Meshal from Saudi Arabia
  • "Nothing but excellent," - Mizuho from Singapore
  • "services, staff friendliness a bit pricey, but expected for such a luxury hotel" - Sami from Lebanon
  • "confort and service" - Booking.com User from Morocco
  • "Very nice hotel & luxury you can spend all day in the hotel without boring & a lot of thing to do" - Meshal from Riyadh
  • "Great location Beautiful swimming pool and gardens Marvelous architecture of the Ciragan Sarayi next to the hotel" - Fadi from Lebanon
  • "It was like dream,every thing was more than perfect and I felt that once I think of anything the staff run to make it real,!!! Really unblievable" - Dina from Saudi Arabia
  • Hotels.com

    01/07/2012
    Ciragan Palace Kempinski Profile
    "Customer service in a luxurious surroundings" - Chris and Marco from US