Price Match Promise

Our Price Match Promise

At Kempinski, we believe booking direct should always be rewarding.

Should you find a lower, publicly bookable rate on another website within 24 hours of making your reservation – matching the same room category, dates, number of guests and with the same type of cancellation and payment terms (e.g. both flexible or both prepaid), we promise to match it.

See our Terms & Conditions below for full details.

Your Journey Starts Here

No hidden fees
We will never charge booking fees or add hidden costs — you will always get complete transparency about the total cost of your hotel stay.

Efficient booking experience
To enjoy direct benefits and a seamless booking experience, book directly on kempinski.com, through our mobile app, or your preferred travel professional.

Tailor-made reservations
Customise your stay when booking on Kempinski.com — you can easily add breakfast or half board to your reservation, or choose something special from our tempting range of added extras.

Access to all room and suite categories
Browse all our categories with real-time availability and the most detailed information and up-to-date images. Kempinski.com also gives you information about destinations and insider tips on things to see and do during your stay.

Instant booking confirmation
Your reservation will immediately enter our system and you will receive an email confirmation. You do not need to worry about delays or information getting lost between intermediaries; our dedicated reservations team will always be available to answer any questions about your stay.

Secure and seamless transactions
Kempinski.com uses an industry-leading reservations system that automatically encrypts personal information before it is transmitted online. Kempinski is fully GDPR and PCI compliant so you can rest assured that your personal and payment data are safe. 

Simple changes and cancellations
Modify or cancel your reservation quickly and easily on kempinski.com, subject to the terms and conditions of your reservation. Unlike third-party intermediaries, the majority of our direct rates offer this flexibility for free.

Personalised experience
Before, during and after your stay, booking directly allows you to manage your preferences and personalise your experience.

KEMPINSKI DISCOVERY

Join the KEMPINSKI DISCOVERY loyalty programme and book direct to access exclusive member rates and earn a percentage of your total net bill in DISCOVERY Dollars (D$).

Instant benefits

From your very first booking, benefit from Member Rates in 60+ destinations worldwide.

Bringing more recognition, more rewards and greater access in more places. DISCOVERY Dollars (D$) are effortlessly earnt from day one, and all yours to spend, however you like. Delight in carefully curated Experiences and Local Offers that are instantly available for all membership levels.

For more information, please click here. 

Terms & Conditions

Book on Kempinski.com or on the Kempinski Mobile App to benefit from our Price Match Promise across all Kempinski hotels. If you find a lower qualifying rate on another website within 24 hours of completing a reservation at Kempinski.com, we will match this rate and reduce it by a further 25% for the entire duration of the original reservation. You will also be upgraded to the next room category, subject to availability at the time of check-in. 

The Kempinski.com Price Match Promise is subject to the following Terms and Conditions. Please review these before submitting your claim below.

The Kempinski.com Price Match Promise applies solely to reservations made at Kempinski hotels through www.kempinski.com, official Kempinski hotel websites or the Kempinski mobile app.  

If within 24 hours of completing a reservation on Kempinski.com, you find a rate (“Comparison Rate”) on another website that is lower than the room rate you have booked (for the same hotel, same room type, same number of people, same arrival and departure dates, same type of cancellation and payment terms), please submit a Price Match Promise claim form. 

The booking conditions applicable to the Comparison Rate (such as advanced payment and deposit, change and cancellation policies) must be substantially similar to the booking conditions of the rate booked on Kempinski.com. Minor, nonmaterial differences that do not fundamentally alter the value of the booking will not be used to invalidate the claim.

The Comparison Rate must be publicly viewable and bookable online.

The Kempinski.com Price Match Promise does not apply to:  

• Rates from so-called “opaque”, or auction sites, where the hotel name, and/or the specific hotel, are not known until the reservation is completed, and a form of payment is made or provided.  
• Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.  
• Rates which are not publicly available, such as corporate negotiated rates or group, convention and/or event rates which are specifically agreed by Kempinski to particular groups or companies.
• Rates quoted on direct mail or electronic mail solicitations.
• Rates offered to members only of certain groups or individuals that meet previously specified criteria such as membership of particular associations or special programmes not open to the public in general.
• Rates valid for extended stays beyond twenty (20) consecutive nights.
• Pre-paid rates which involve a voucher to be redeemed at the hotel.
• Kempinski Residences or any residential or extended stay accommodation managed by Kempinski.

Rate comparison between the Kempinski.com rate and the Comparison Rate will be made net of any taxes, gratuities or any other fees associated with the room rate.

If the Comparison Rate is sold on a different currency from the Kempinski.com rate, the Comparison Rate will be converted to the same currency as used in the original booking made on Kempinski.com, at the exchange rate applicable on the date in which the Kempinski.com Price Match Promise claim is being reviewed/validated.

If the Kempinski.com Price Match Promise claim refers to a reservation consisting of several nights accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the Comparison Rate is found.

The Kempinski.com Price Match Promise is void where prohibited by law.  

Kempinski Hotels reserves the right to deny claims where the difference between the Comparison Rate and the Kempinski Rate is less than 1% of the total room cost for the stay, calculated in the currency used to make the booking on the official Kempinski website. This threshold is strictly applied in order to account for currency exchange rate fluctuation and/or system rounding. Kempinski Hotels S.A. reserves the right to alter or withdraw the Kempinski.com Price Match Promise at any time.

Submit a claim

A claim must be submitted within 24 hours of completing a reservation on Kempinski.com. Kempinski Hotels S.A. will review your Kempinski.com Price Match Promise claim within 24 hours (working days only) of submission. For a claim to be eligible under the Price Match Promise, it must be submitted through the Claim Form below or our Contact Us form.