These terms and conditions define the rights and obligations of the Parties within the scope of reservations made through the Kempinski (hereinafter the hotel or Kempinski or we) website. We kindly ask our Customers (hereinafter Customer or You) to read and understand our terms and conditions before finalizing their booking as by making a booking via our website, You also accept and agree to all terms and conditions.
II. Repudiation by Customer (Cancellation, Annulment)/Failure to Use Hotel Services (No Show)
III. Hotel Stay, Room Availability, Delivery and Return
IV Privacy Protection
The Personal Data protection policy can be consulted at https://www.kempinski.com/en/hotels/privacy-policy/
V Agreement on evidence
Entry of the necessary bank details and acceptance of these terms and conditions and the reservation form constitute the contractual obligation between the hotel and the Customer.
VI Force majeure
We will accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, flood, earthquake, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility service.
VII Settlement of disputes and applicable law
In the event of a dispute relating to these terms and conditions, You should first contact our Customer services or the hotel of your stay to attempt to resolve the dispute amicably.
These terms and conditions and any non-contractual obligations arising in connection with them are governed by the laws of the country where the hotel is located.
The courts of the country where the hotel is located have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.
VIII Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on our websites we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangements features on our websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular hotel.
The content of the websites is our copyright and may not be copied, reproduced, published distributed or amended for any other purpose without our prior written consent.
Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We shall not be held responsible for the content or use of third party sites.
We may modify these terms and conditions at any time.