KEMPINSKI HOTEL CATHEDRAL SQUARE RANKED AMONG TOP PERFORMERS BY REVIEWPRO
Kempinski Hotel Cathedral Square ranked among Top 10 Performers in the Individual Luxury Hotels category in the 2016 Top Luxury Hotel & Brand Report by ReviewPro. ReviewPro is a leading provider of Guest Intelligence solutions for independent hotel brands worldwide, evaluating 2,690 properties that pertain to 159 luxury hotel brands worldwide based on review data collected from 175+ online travel agencies (OTAs) and review sites in more than 45 languages. Additionally, Kempinski Hotel Cathedral Square was ranked 13th in the Top Individual Luxury Hotels for Cleanliness category.
“To attain such a high position and to be evaluated among 159 luxury hotel brands with 2,690 properties worldwide is a high evaluation achievement of all our Kempinski Hotel Cathedral Square staff, who are dedicated to creating the best hotel experience for all our hotel guests,” says Kees Heuveling, General Manager of Kempinski Hotel Cathedral Square.
ReviewPro is a leading provider of Guest Intelligence – in-depth analysis of online reviews and guest satisfaction survey data, including both in-stay and post-stay surveys – to provide hoteliers with detailed insight into what guests like and dislike about their stay, enabling action to be taken to enhance the guest experience. The Top Luxury Hotel & Brand Report analysed 2,713,414 online guest reviews published during 2015 to gather insight into a broad range of luxury brands across the globe. ReviewPro’s proprietary online reputation score, the Global Review IndexTM (GRI), is for both hotels and brands and is based on guest reviews from 175 online travel agencies (OTAs) and review sites in 45 languages. Besides overall guest satisfaction scores (GRI), this report also evaluated guest satisfaction performance on other key indexes: Service, Value, Location, Cleanliness and Rooms.