Spa Etiquette

Ultimate Relaxation
Palais Hansen Kempinski
Spa Etiquette

The Spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The Spa does not assume liability for any valuables.

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the Spa facilities.

Spa Experience

To make the most of your Spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area. For your convenience the Spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.

Reservations

Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The Spa provides walk-in bookings based on availability. To make a reservation from your guest room, dial 8090 to call the spa reception.

Minimum Age

The minimum age for spa treatments, use of the pool, fitness and wellness facilities is 16 years.

Gift Certificates

Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Lateness & Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of twelve hours notice for cancellations. With fewer than twelve hours notice you will be charged for 100% of your treatment. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.

Hours of Operation

Spa opens from 9 am – 9 pm daily.

Fitness centre opens 24 hours daily.

Treatments are available 10 am- 8 pm. (Appointments outside these hours can be requested, a surcharge is applied)

 

 

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