How to SPA

spa etiquette
The Merchant of Venice SPA
How to SPA

SPA EXPERIENCE
To ensure we provide you with the most exclusive service, we recommend that you allow extra time prior to your treatment time. To make the most of your spa experience, we invite you to make use of the heat facilities and relax in our elegant lounge area.

RESERVATIONS
Please contact our SPA receptionist at spa.sanclementepalace@kempinski.com with three hours’ notice and reserve your exclusive massage.

HEALTH CONCERNS
Please advise us of any health conditions, allergies or injuries that could affect your experience at the Merchant of Venice SPA.

KIDS POLICY
Please kindly be aware that children under 15 years are not permitted to use sauna,steam room and fitness centre.

GIFT CERTIFICATES
Our gift certificates make an unforgettable experience and are a perfect gift for any special occasion. Please enquire at the spa reception or visit our Voucher Shop on kempinski.com/venice for details and purchase.

CANCELLATION POLICY
We kindly ask our guests to give a minimum of 3 hours notice for cancellations. With fewer than 3 hours notice you will be charged the full price of your treatment.

JEWELLERY AND VALUABLES
Please be aware that our treatments flow more easily without the interference of jewellery.
We recommend that you remove neck and wrist ornaments and leave all valuables in your room safe.

HOURS OF OPERATION
Wellness Areas: open daily from 9 am until 8 pm
Fitness Centre: open daily from 6 am until 11 pm

Kempinski
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