Spa Etiquette

Reservations

To reserve your next spa indulgence at your preferred time, we request you to call The Cascades Spa & Thalasso in advance, or come to see us for an assisted consultation. All guests arriving at The Cascades Spa & Thalasso must be above 12 years of age.

Your Appointment

Arrive at least 20 minutes prior to your appointment at The Cascades Spa & Thalasso to check in at the spa, change into a bathrobe and slippers and enjoy the facilities and few moments of stillness before your service.

Your Health

If you suffer from any medical conditions, we suggest you refrain from using the sauna and steam rooms. If in doubt, please discuss with the spa professionals.

Personal Items

Kindly leave your valuables safely in your room.

The Cascades Spa & Thalasso

The Cascades Spa & Thalasso prides itself on a tranquil, serene ambience. Please respect the rights of other guests to privacy and quiet by switching off your mobile phone during your visit. Kindly be informed that smoking is not permitted in any area of the spa.

Pregnancy

The Cascades Spa & Thalasso offers a diverse range of treatments for expectant mothers. Your spa care professional will be happy to advise on the most suitable treatment options during this special time.

Late Arrivals

Should you be late for your appointment, your treatment time will be reduced accordingly and the full treatment price will apply.

Cancellations

Should you be unable to keep your appointment, kindly advise us 24 hours in-advance. Appointments cancelled or changed less than 24 hours prior will be charged in full.

For enquiries, please contact The Cascades Spa & Thalasso at info@somabayspa.com, call at +20 65 3562 600 or visit somabayspa.com.

Fitness Centre

Kempinski Hotel Soma Bay cannot be held liable for thefts or damages of personal belongings or valuable items left in the fitness centre, as well as injuries, accidents or fatalities.

Please read all displayed rules and regulations prior to using the fitness centre facilities (gym, swimming pool, sauna, steam and Jacuzzi).

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