FREQUENTLY ASKED QUESTIONS
GET YOUR QUESTION ANSWERED
The hotel can provide you with a confirmation letter as a proof of "place of intended residence" as required for your visa application process.
You can easily reach the hotel by taxi, metro or you book our convenient limousine service.
If you arrive by metro: Take the metro line No.1 to Window of the World station, then change to metro line No.2. Get off at the Hou Hai station, D2 Exit which is adjacent to Kempinski Hotel Shenzhen.
It cost about RMB 80.
Yes, we have. The parking fee is inclusive in the room rate.
For your convenience, please prepare Chinese Ren Min Bi when you travel to China. Besides that, you can also exchange money at Front Desk or Bank.
In consideration of the comfort for all our guests, we do not suggest you to stay with your pets in our hotel.
Daily from 6:30 am to 10:30 am.
Room rates are inclusive internet access fee.