Etiquette

Kempinski The Spa
Hotel Vier Jahreszeiten Kempinski
Etiquette

Spa Etiquette

The spa environment is one of tranquility and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The spa does not assume liability for any valuables.

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area. For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.

Reservations

Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from call the spa reception or by calling +49 89 2125 2155. Should you not find your desired treatment in our spa menu, please speak with our spa team who would be delighted to create an individual treatment or package for you.

Minimum Age

The minimum age for spa treatments and use of the gym and wellness area is 16 years. Please note children under 14 years can enjoy the indoor pool from 10am until 4pm accompanied by an adult.

Lateness & Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of six hours’ notice for cancellations. With fewer than six hours’ notice you will be charged 100% of your treatment. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.

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