FREQUENTLY ASKED QUESTIONS

Hotel Baltschug Kempinski Moscow
FIND THE ANSWER TO YOUR QUESTIONS HERE

GET YOUR QUESTION ANSWERED

For Russian citizens, it is a requirement to present a national passport of the citizen of the Russian Federation. In case of foreign residence, a foreign passport is allowed with other documents confirming permanent residence abroad.

A guest makes a 100% cash payment per stay or the hotel blocks 100% of the stay on the credit card upon check-in.

As a guarantee of cover in addition to the accommodation costs, a preauthorisation of RUB 10,000 per day in cash or RUB 5,000 per day blocked on a credit card will be made. Preauthorisation will be blocked until check-out. During check-out, the amount of money actually spent during the guest’s stay will be charged.

The unlocking of preauthorised money by a bank or other financial institution can take up to 30 days after the departure of the guest from the hotel. The hotel is not responsible for the fees charged by a guest’s bank.

The hotel accepts only Russian roubles (RUB) for payment.

Checking in at the hotel before the official arrival time of 15:00 is subject to availability and an additional fee.

Checking out after the official check-out time of 12:00 (noon) will incur an additional fee.

Kempinski
Processing your request...
Thank You For Your Patience

YOUR BROWSER IS NOT SUPPORTED

Please note that this website is optimised for Internet Explorer 10 and higher, as well as Google Chrome, Mozilla Firefox and Safari. To ensure that you are able to use our website to its full extent, we kindly ask you to upgrade your browser version, or select a different one. Thank you.