Terms & Conditions

Kempinski Palace Portorož


  • The rates do not include: Parking EUR 23 per day per vehicle, Tourist tax EUR 2,50 per person per day, Half board EUR 42 per person per day.
  • A valid credit card is required to guarantee the reservation, which will be preauthorized at the time of the booking.
  • Food from the outside is not allowed within the hotel premises.
  • Blackout dates may apply.
  • Rates and offers are subject to availability and may be applicable to limited room categories only.
  • The Hotel reserves the right to use the guest's credit card details to deduct from guest’s account for any unpaid outstanding balances; e.g. late check out or early departure charges, acknowledged expenses for the use of hotels products and services, any property damages including but not limited to material / non-material, intellectual property and falsely disputed claims.
  • A cancellation or modification of your booking without any charges is possible until 14 days prior to your arrival (June, July and August) in high season months and 3 days prior to arrival in low season months (unless stated otherwise in the package) and has to be confirmed by the hotel with a certain reference number or a written confirmation.
  • In the case of an early departure or cancellation on the day of your arrival, 80% of the total stay will be charged. No-show is charged 100% of the total stay.
    The same conditions apply to all additional services booked.
  • Check-in time is 3:00 pm and check-out time is 12:00 noon. An early Check-in or a late Check-out is possible against a charge and upon request
  • Hotel is a Pet-friendly hotel with a surcharge of EUR 35 per day per pet, regardless of the size of the pet. A pet does not have permission into all hotel facilities. The permission of pet into certain facilities of the hotel has to be communicated with the hotel.
  • Smoking inside the hotel is not permitted. The hotel possesses certain smoking rooms, which are located on the 2nd floor of the building.
  • In a case of full occupancy and as a consequence the overbooking of a hotel, the hotel reserves the right to move the guest into another hotel of the same category in the area.

Special Offers:

  • Special offers are not combinable with any existing offers, packages, promotions or Best Available rates.
  • The city tax of EUR 2,50 per person per day and the parking fee of EUR 23,00 per vehicle per day are not included.
  • The package price includes VAT.
  • Special offers do not apply on an extra bed or Half board
  • The offers are bookable on request and are subject to the hotel availability and might include blackout dates

Early Booker Offer:

  • All terms and conditions listed under “overview”.
  • The offer is bookable on request and is subject to the hotel availability (excluding high season months June, July and August)
  • A non-refundable deposit of 100% of the total price is mandatory and will be charged to the provided credit card 24h after the booking.
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