FREQUENTLY ASKED QUESTIONS

Kempinski Hotel Harbin
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The hotel can provide you with a confirmation letter as a proof of “place of intended residence” as required for your visa application process.

You can easily reach the hotel by taxi, bus or you book our convenient limousine service. 

For your convenience, please prepare Chinese Ren Ming Bi when you travel to China.  Besides that, you can also exchange money at the ATM at the hotel  lobby.

In consideration of the comfort for all our guests, we do not suggest you to stay with your pets in our hotel.  Our Concierge team will be delighted to recommend pet day care centers in our vicinity.

Daily from 6:00 am to 10:30 am.

Yes, you can enjoy free broad band and Wi-Fi within the hotel complex. 

Kempinski
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