Spa Etiquette

Ultimate Relaxation
Kempinski Hotel San Lawrenz
Spa Etiquette

The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. Smoking is prohibited throughout the spa area. The spa does not assume liability for any valuables.

Health Concerns
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience
To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area.
For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.

Relaxation Lounge
As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation room. Stay for as long or as little as you like.

Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, dial “2” to call the spa reception.

Minimum Age
The minimum age for spa treatments and use of the gym and wellness area is 16 years. Please note children under 12 years can enjoy the indoor pools until 3.00pm.

Gift Certificates
Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Lateness & Cancellation Policy
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of twelve hours notice for cancellations. With fewer than six hours notice you will be charged for 50% of your treatment. If appointments are reserved before arrival at the resort, the spa cancellation policy follows that of your resort reservation.

Hours of Operation
Treatment hours winter 10.30 - 19.00 | summer 09.00 - 20.30
Indoor pool and fitness 07.00 - 21.00
Indoor pool open for toddlers 0- 12 years 07.00 - 15.00 

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