Please take the following points into consideration, prior to your next appointment.
The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe. The spa does not assume liability for any valuables.
Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities. The spa reserves the right to refuse treatment of any guest should a medical risk be considered. Full cost of the treatment is payable.
To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area. For your convenience the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.
Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, call the spa reception on 5006. Should you not find your desired treatment in our spa menu, please speak with our spa team who would be delighted to create an individual treatment or package for you.
The minimum age for spa treatments and use of the gym and wellness area is 16 years.
Lateness & Cancellation Policy
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 4 hours’ notice for cancellations. With fewer than 4 hours’ notice you will be charged 100% of your treatment. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.
Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.
Kempinski The Spa is delighted to extend different levels in membership programmes. If you would like to buy spa membership, please contact our spa reception.
A diet friendly menu is available with a variety of food and beverage options at our Fito Bar, located on the first floor of Kempinski The Spa.