FREQUENTLY ASKED QUESTIONS
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Here you will find what travelers have asked, with answers from Kempinski Hotel Ishtar Dead Sea.
Guest details: Full name of all guests (as displayed on travellers passport/i.d. documents)
Contact details: email address, postal address and telephone number(s)
Hotel & duration details: destination, dates, room type and number of room nights
Payment details: credit/debit card details.
You can check-in any time after 15:00hr, and Check-out any time before 12:00hr in the afternoon.
Yes, when entering the guest details within the booking procedure it is possible to request the following options: Disabled access, smoking / none smoking room, adjoining/connected rooms.
Please note these requests are not guaranteed and remain subject to hotel availability upon arrival.
Due to health & safety precautions, we do not allow any food or beverages (including alcohol) from outside of the hotel to be consumed in the hotel premises.
Wireless internet is available in all bedrooms and public areas of the hotel free of charge.
A full breakfast buffet is included in the price of all rooms and suits.
Reservations can be cancelled or amended free of charge up to 72 hours before the first day of your booking. If you cancel your reservation any later than that, you will be charged for the first night of your intended stay.
Airport transfers from the hotel to the airport can be arranged through the Concierge Desk. Please note these transfers are chargeable.
Baby cots, which are suitable for infants under 2 years of age and can be booked free of charge, subject to availability.
An additional rollaway bed can also be arranged for a child under 12 years of age. Rollaway beds are subject to availability and incur an additional charge of JOD 35.00++ per room per night. A limit of one rollaway bed per standard room applies.