Spa Etiquette

Ultimate Relaxation
Sanitas Spa
Spa Etiquette

SPA RESERVATIONS

For any inquiries or information regarding the spa, please dial 5400 or press the “spa” button on your telephone display. Advance bookings are highly recommended to secure your preferred time. Please be informed that our hammams are privacy-based and to ensure your privacy, we need you to make a reservation to use hammam area.

PREPARATION

We recommend that you leave all jewelry in the safe of your room before coming to the spa. The spa will not be held responsible for any valuables lost within the spa. For men – please shave prior to all facial treatments to ensure maximum results.

ARRIVAL

Please arrive 15 minutes prior to your treatment. We ask all our clients to complete a Medical Check Form to ensure you do not have any contradictions for your treatment.

CONSULTATION

We invite you to our spa for a private consultation to determine your needs and to allow us to design your treatment experience. Your personalised package will be tailor-made with suitable treatments, techniques and products.

CANCELLATION

Please give us a three-hour cancellation notice for all treatments. Cancellations within the three-hour notice period will be charged for 50% of the treatment price to your room account.

CHILDREN

We love children, however, to be able to ensure a spa ambiance of well being, it is not allowed to bring your kids below 16 years to the spa area. Kids can enjoy our treatments under your supervision.

WORKING HOURS

9:00am - 7:30pm (Treatments available from 10:00am to 7:00pm)

Kempinski
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