Spa Etiquette

Kempinski The Spa
Spa Etiquette

The spa environment is one of tranquility and relaxation. Please respect the need for quiet and the privacy of other guests. We kindly request that you refrain from using mobile phones and cameras. It is recommended that you leave valuables in your guest room safe.

The spa cannot assume liability for any valuables.

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you arrive 15 minutes prior to your scheduled time to enjoy our inviting wellness area. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments, you will be properly draped to ensure your privacy.

Relaxation Room

As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our relaxation room. Stay for as long or as little time as you like.


Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your physician first.


Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability.

To make a reservation from your guest room, call the spa reception on 4407 (ladies Spa) or 4408 (gentlemen Spa).

Minimum Age

The minimum age for spa treatments and use of the pool and fitness area is 16 years.

Gift Certificates

Our gift certificates make a wonderful present for any special occasion.

Please call or personally inquire at the spa reception for details and purchase.

Lateness and Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as  courtesy to our next guest. We kindly ask our guests to give a minimum of 12 hours’ notice for cancellations. With less than six hours’ notice, you will be charged the full price of your treatment.

Hours of Operation

Spa is open from 7:00am to 10:00pm daily.

Fitness center is open from 9:00am to 9:00pm daily (24 hours for hotel guests).

Swimming pool has scheduled opening hours that vary.

Please contact reception for the correct times.

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