Spa Etiquette

All you need to know
Kempinski The Spa
Spa Etiquette

The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests by speaking in a soft voice or simply enjoying the silence. We kindly request that you refrain from using mobile phones and cameras while in the spa. Smoking is prohibited throughout the facility. While the spa provides lockers, it is recommended that you leave valuables in your guest room safe. The spa cannot assume liability for any valuables.

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you arrive 15 minutes prior to your scheduled time to enjoy our inviting wellness area. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped to ensure your privacy.

Relaxation Room

As your treatment continues to benefit both body and mind, we invite you to rest and recuperate in our comfortable loungers. Lay down to relax and embody your experience. Stay for as long or as little time as you like.


Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your physician first.


Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guest room, touch the Spa button on your telephone.

Minimum Age

The minimum age for spa treatments and use of the pool & fitness area is 16 years.

Gift Certificates

Our gift certificates make a wonderful present for any special occasion. Please call or personally enquire at the spa reception for details and purchase.

Lateness & Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as courtesy to our next guest. We kindly ask our guests to give a minimum of 4 hours’ notice for changes and cancellations. With fewer than 4 hours’ notice, you will be charged the full price of your treatment.

Hours of Operation
Spa is open from 10:00 am to 10:00 pm daily.

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