Spa Director, Emirates Palace Spa
A true aficionado in all aspects of spa and wellness management, Hannah has to her credit several years of experience with prominent hotel and corporate brands around the world. With an impressive career track, Hannah continues to revolutionize and lead efforts at Emirates Palace Spa. Her experience in five-star luxury properties, passion for her team, and extensive industry knowledge have been critical to her success.
Hannah played a vital role in defining the strategic direction, implementation and success of the re-branding of Emirates Palace Spa. She introduced some of the world’s most exclusive brands, like Forlle’d and Amra to Emirates Palace Spa and the wider region, securing the positioning of Emirates Palace Spa as the ultimate destination for the most decadent soulful escapes in Abu Dhabi.
A well-rounded and passionate leader, Hannah continues to make her mark daily with a hands-on approach to anticipating guest needs and exceeding their expectations; maintaining strict service and quality standards; increasing profitability through revenue management and promotional marketing; and successfully managing key third-party relationships. Her natural penchant for her team who she takes great pride in, their skills and career development have led to a higher level of employee satisfaction which has in turn translated into increased repeat business and customer loyalty. Hannah joined Emirates Palace in 2013 and continues to be an integral part of the Emirates Palace team.