Spa Etiquette

Spa Usage, Reservations & Cancellations
Spa Etiquette

Please take the following points into consideration, prior to your next appointment.


To reserve your next spa indulgence at your preferred time we request you to call Emirates Palace Spa in advance or come in person for an assisted consultation. All walk-in guests are welcome and the reservations are subject to availability. Children under 12 years of age require parental consent and supervision for the treatment time. A credit card number is required to secure your bookingPlease kindly be advised that the Spa’s facilities such as jacuzzi, steam rooms and bathing features are only available upon reservation and are a chargeable service.

Your Appointment

Upon arrival to Emirates Palace Spa, you will be asked to sign a consultation indemnity form. We recommend that you arrive at the spa reception at least 15 minutes prior to your scheduled appointment time, to maximize your enjoyment of our renowned facilities.

Your Health

If you are pregnant or have any pre-existing conditions or allergies, please consult a doctor before booking any spa treatments or using the spa facilities. Please advise one of our spa representatives of any health concerns that you have so we can tailor your treatments if needed to ensure your well-being.

Personal Items

Although every effort is made to ensure the safety of our guests’ personal belongings, please be informed that the Emirates Palace Spa accepts no responsibility for any damage or loss by means of theft, fire or any other cause whatsoever.


Emirates Palace Spa prides itself on a tranquil, serene ambiance. Please respect the rights of other guests to privacy and quiet by switching off your mobile phone during your visit. Kindly be informed that smoking is not permitted in any area of the spa.


Emirates Palace Spa offers a diverse range of treatments for expectant mothers. Your spa care professional will be happy to advise on the most suitable treatment options during this special time.

Emirates Palace Spa Professionals

Emirates Palace Spa has a team of passionate, professionally accredited spa care professionals. Continued education is assured through regular training programs.

Emirates Palace Spa Products

Your spa care professional will recommend the product range most suited to your specific requirements. Kindly note that products purchased are non-refundable.

Emirates Palace Spa Vouchers

A spa gift voucher is the ideal gift for not only the spa enthusiast, but also for stressed out colleagues, friends and loved ones in need of supreme pampering! Browse through our treatment menu to make your selection. Spa gift vouchers may be purchased at Emirates Palace Spa and are non-refundable. All gift vouchers must be mentioned at the time of making your reservation and must be presented on the day of your treatment.

Emirates Palace Spa Packages

Select a package from our treatment menu or discover our monthly special offer.

Corporate Packages

We offer a diverse range of corporate packages that are ideal employee incentives or client gifts.

Late Arrivals

Should you be late for your appointment, your treatment time will be reduced accordingly and the full treatment price will apply.


Should you be unable to keep your appointment or need to reschedule, kindly advise us 4 hours in advance. Should you fail to cancel your appointment, a 100% fee is applicable.

To make a reservation or for further information, please contact us at + 971 2 690 7978 or by email to

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