Rate Guarantee – Terms and Conditions 

1) The Kempinski.com Best Rate Guarantee applies solely to reservations made at Kempinski hotels through www.kempinski.com or official Kempinski hotel websites.

2) If within 24 hours of completing a reservation on Kempinski.com, you find a rate (“Comparison Rate”) on another website that is lower to the room rate that you have booked on Kempinski.com (for the same hotel, same room type, same number of people, same arrival and departure dates), please write us an e-mail with the subject "Best Rate Guarantee claim" to the above mentioned address.

3) The booking conditions applicable to the Comparison Rate (such as advanced payment and deposit, change and cancellation policies) must be identical to the booking conditions of the rate booked on Kempinski.com.

4) The Comparison Rate must be publicly viewable and bookable online.

5) The Kempinski.com Best Rate Guarantee does not apply to:

6) Rate comparison between the Kempinski.com rate and the Comparison Rate will be made net of any taxes, gratuities or any other fees associated with the room rate. 

7) If the Comparison Rate is sold on a different currency from the Kempinski.com rate, the Comparison Rate will be converted to the same currency as used in the original booking made on Kempinski.com, at the exchange rate applicable on the date in which the Kempinski.com Best Rate Guarantee Claim is being reviewed/validated.

8) If the Kempinski.com Best Rate Guarantee Claim refers to a reservation consisting of several nights accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the Comparison Rate is found.

9) The Kempinski.com Best Rate Guarantee is void where prohibited by law.

10) Kempinski Hotels S.A. reserves the right to alter or withdraw the Kempinski.com Best Rate Guarantee at any time.