Ascara Fitness & Spa Etiquette
The ASCARA Fitness & Spa is an exclusive place to rest and relax. In order to offer an adequate atmosphere we kindly ask all visitors to keep noise levels to a minimum and to refrain from using mobile phones during their visit. Please note that smoking is strictly prohibited throughout the ASCARA areas.
PRIOR TO YOUR VISIT
To reserve your Ascara treatment at your preferred time please contact our Ascara team in advance, whether directly or at +49 (0) 6174 90 91 00. From your hotel room please dial extension 9100. Walk-in guests are welcome any time. However, reservations are all subject to availability.
State of Health
To ensure an optimal treatment success, please inform our Ascara professional about your state of health, medical conditions, allergies and pregnancy prior to your appointment. We will then be able to offer you the best possible treatment.
The treatments you choose will be reserved especially for you. In case you have to postpone or cancel an appointment, kindly advise us at least 24 hours in advance. Should you fail to cancel your appointment a 100% fee is applicable.
PRIOR TO YOUR TREATMENT
We recommend that you arrive at the ASCARA Fitness & Spa reception at least 15 minutes prior to your scheduled appointment. This will allow you to maximize your enjoyment of our Spa facilities. Should you be late for your appointment, please understand that your treatment time will be reduced accordingly and the full treatment price will apply.
Dress Code & Hygiene
At the ASCARA Fitness & Spa bathrobes, bathing shoes and hand towels are provided. Hotel guests from the Falkenstein Grand Kempinski are more than welcome to arrive at the Ascara in the bathrobe provided in their hotel room. Please wear a dry bathing costume or underwear under the bathrobe. We will be happy to provide you with a locker for your clothes and valuables. A warm, refreshing shower before the treatment relaxes the body, removes small, dead skin cells and prepares the skin perfectly for our skincare products. The sauna area is the only naked area in the spa complex.
Food & Beverage
Kindly avoid arriving hungry or directly after meal prior to your treatment as well as eating large meals less than one hour prior to your treatment. Drink sufficient amounts of water or herbal tea prior to your treatment or your visit to the sauna.
DURING YOUR TREATMENT
Your therapist will ask you for your particular wishes and preferences prior to your treatment. However, do let us know about your preferences at any time.
During your treatment your body will be covered with a hand towel to protect your privacy. In addition to this we will also offer you a disposable undergarment. Enjoy your spa experience to the full. Relax, breathe deeply and leave all your thoughts and worries behind. In this way you will get the optimal benefit from your treatment.
AFTER YOUR TREATMENT
Don’t rush. Enjoy our spa complex and relax a little longer. Drink a glass of refreshing mineral water or a herbal tea offered throughout our spa areas.
At the ASCARA Fitness & Spa we offer a small selection of light and vital spa dishes compiled in our Snack Menu. Please be aware that the consumption of food is only possible in the waiting area and not in the relaxation rooms.
After your treatment you should avoid solariums and direct sunlight. If you booked a body peeling or an oil massage you should wait at least 12 hours prior to your next sunbathing session.
METHODS OF PAYMENT
The ASCARA Fitness & Spa accepts cash and all major credit cards. As a hotel guest you may ask for SPA treatments and products to be charged to your room bill.
ASCARA FITNESS & SPA SHOP
To allow you to continue your ASCARA experience at home many of the products that you were introduced to during the treatment are available in our ASCARA Shop. We will happy to assist you in making your choice.
For enquiries please contact us at +49 (0) 6174 909100 or via email at firstname.lastname@example.org or online. More information on Ascara Fitness & Spa, its products, offers & treatments as well as its concept and philosophy you will find on the official website.