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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Witwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Positive: Everything was perfect." - Paulius from Vilnius, Lithuania
  • "Positive: This is an excellent hotel, in a great location with very helpful, efficient and polite staff. The collection from the airport was also very useful an..." - Owen from Dublin 18, Ireland
  • "Positive: Perfect location and facilities, overall level of service we've got was superb.." - Booking.com User from Russia
  • "Positive: Excellent location, elegant building, spacious rooms and friendly staff. Near perfection..
    Negative: Nothing." - Alejandro from Coyhaique, Chile
  • "Positive: Helpful and friendly staff, really nice spa and oh my god the softness of the bed. We wanted to connect iPhone to the TV, so we could listen to our mu..." - Booking.com User from Denmark
  • Kempinski Guest Survey

    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Young man named Germanitas was very good at his job. Also the spa staff was very attentive.
    Likelihood to Return: 5
    Likelihood to Recomm..." - Guest
  • Kempinski Guest Survey

    Kempinski Hotel Cathedral Square Profile
    "Likelihood to Return: 5
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • "Best staff and service ever met in a hotel. Friendly and professional reception, most personal treatment ever. Facilities are also excellent. I recommend this h..." - Booking.com User from Belgium
  • "Staff excellent, attentive and efficient. Room very pleasant, bed extremely comfortable. Although bathroom fairly small lots of really good towels provided even..." - Booking.com User from United Kingdom
  • "Cenral, excellant service , very nice crew. Spa center also so good." - Hasan from Istanbul, Turkey
  • "The staff was great, tried to explain everything. Location is hearth of the city and hotel is amazing." - Booking.com User from Turkey
  • "The best hotel in Vilnius !!." - Johnny from Norway
  • Kempinski Guest Survey

    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Lina was very helpful at check-in.
    Likelihood to Return: 5
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • "Everything: a professional and very friendly staff, spacy rooms, tasteful design, good quality of the furniture and bathroom, additional facilities etc. Nothing..." - Wilhelmus from Netherlands
  • Kempinski Guest Survey

    Kempinski Hotel Cathedral Square Profile
    "General guest comments: A special thanks to Alina, Albina,Ausra, Loretta, Sergei and Markus. They make one's stay pure pleasure.
    Likelihood to Return: 6
    Likelih..." - Guest
  • Kempinski Guest Survey

    Kempinski Hotel Cathedral Square Profile
    "General guest comments: We celebrated my birthday at the hotel and we got a cake in the room, we also got upgraded to the suite. We really appreciated it very m..." - Guest
  • "What as there not to like? Just in the center for Vilnius, close to the two main streets, the old town, and many great restaurants. Short way to the fort. A bea..." - Anne from Oslo, Norway
  • "Excellent, I liked everything, I don't have any complains, is definitely a number 10." - Booking.com User from Portugal
  • "Absolutely the best choice. I am happy to make that decision on internet & then re-confirm it after staying & walking around the city for 4 days. Elegant, best ..." - Wing from Hong Kong
  • "Very friendly staff, outstanding breakfast, excellent location." - Travelling Cats from Delaware, USA
  • "The best hotel in Vilnius. Perfect location; elegant, luxurious but still cosy room with picturesque view (delux). Excellent service, helpful staff. Very good r..." - Booking.com User from Estonia
  • "Kempinski never lets us down, the hotel is a true five star in every sense. The staff is hard to beat, very professional, friendly and knowledgeable especially ..." - Isriya from Switzerland
  • "The location and staff is marvelous. It seems that everyone has just been waiting for you. My room had both a bath and a shower. They arranged a late check-out,..." - Roksolana from Ukraine
  • "Probably the best service we have had in Europe. The staff went above and beyond to make sure even the smallest details were addressed during our stay. Really l..." - Rick from US
  • "The place is beautiful, new and in excellent condiion. Hotel staff could not have been more helpful and thoughtful. They were really happy to help us in whateve..." - Hotels.com User from US
  • "Service way above most European hotels Couldn't find any Right in the center across cathedral and at the same time very quiet . Exceptional service, beautiful h..." - A verified traveller from Chicago, IL, USA
  • "Location is great, staff is very friendly and helpful, rooms are very nice, restaurant in the hotel is delicious." - Mikhail from Russia
  • "Five stars is not enough for this wonderful hotel. The staff could not do enough for us and were professional, pleasant and so helpful. The location is near all..." - GabrielleD from US