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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Wittwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Positive: Everything.
    Negative: Nothing, it was great." - Ratboy from United Kingdom
  • "Positive: Loved everything the staff is perfect the rooms are perfect the lobby and restaurant are fabulous you could not ask for a better hotel or a hotel with..." - Edward from U.S.A.
  • "Positive: Every thing! Best hotel I have ever stayed in!." - Jonathan from Ireland
  • "Positive: If you can stay here, DO IT! Everything is first class: the room, the staff, the food, the location. We are so happy we chose this hotel. It's absol..." - Barbara from U.S.A.
  • "Positive: 1. luxurious hotel 2. exceptional staff 3. superb telegrafas restaurant.
    Negative: nothing at all!." - Raymond from Malta
  • "Positive: What's not to like? This was a perfect hotel! From the cool towel and glass of bubbly at check-in to the superb facilities and friendliness of the s..." - Booking.com User from U.S.A.
  • Kempinski Guest Survey

    01/09/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: We celebrated our wedding at Kempinski Hotel on the 2nd of August 2014. The hotel's event organiser Adele Monciunskaite went above and b..." - Guest
  • "Positive: Every thing is just prefect , staff well trained , hotelier set mind they are there for you.
    Negative: Nothing." - Chadi from United Arab Emirates
  • "Positiv:
    Friendliness and excellent location." - Hrs.de User
  • "Positive: Can't fault service or accommodation and will stay at this chain when available.
    Negative: Nothing to dislike." - Margaret from Australia
  • "Long story short.. Best hotel I've stayed in. I'll be back for sure :)" - Marius Barends from US
  • "Positive: Everything was perfect. The staff is amazing, it's luxurious, calm, the location couldn't be better, rooms are tidy, spacious and beautiful. The bathr..." - Alexandre from France
  • "Vilnius is a pretty and interesting city, but the hotel was really the highlight of our stay from the breakfast, the room comfort and the staff's real willingne..." - Alan the first from New York
  • "Vilnius is a pretty and interesting city, but the hotel was really the highlight of our stay from the breakfast, the room comfort and the staffs real willingnes..." - Alan the first from New York
  • Kempinski Guest Survey

    30/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Your young members of the concierge staff (Tomas, etc) were wonderful and very helpful. Great experience throughout, thank you again!
    R..." - Guest
  • Kempinski Guest Survey

    30/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: I believe there is no better place to stay in Vilnius and I hope to be able to return soon. That, I think, says it all. Christian
    Resta..." - Guest
  • Kempinski Guest Survey

    23/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: The lady who checked me in was very efficeint, helpfull and welcoming. Even though I only stayed at the hotel for one night the experien..." - Guest
  • Kempinski Guest Survey

    23/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: All of the staff were helpful and efficient and also very charming!
    Restaurant iPad: 6.0
    Likelihood to Return: 6
    Likelihood to Recommend..." - Guest
  • Kempinski Guest Survey

    23/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: You are absolutely wonderful, we look forward to seeing you again. Redefining hospitality.
    Restaurant iPad: N/A
    Likelihood to Return: 6
    ..." - Guest
  • "Positive: Best hotel we have ever stayed in, we will see you again soon. We look forward to a life of Kempinski's if they are anything like this hotel..
    Negativ..." - Ajay from United Kingdom
  • Kempinski Guest Survey

    20/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Special Thanks to Simonas, the brilliant waitress. Excellent and very warm service. He should deserve a bonus of some kind.
    Restaurant i..." - Guest
  • Kempinski Guest Survey

    18/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Thanks a lot for wonderfull stay:)i love it:)coming back soon:)
    Restaurant iPad: 6.0
    Likelihood to Return: 6
    Likelihood to Recommend Pro..." - Guest
  • Kempinski Guest Survey

    18/06/2014
    Kempinski Hotel Cathedral Square Profile
    "Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    17/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: We had stayed in four Kempinski hotels previously,but the Kempinski in Vilnius exceeded all others. The staff in all departments were ..." - Guest
  • Kempinski Guest Survey

    17/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: I think the environmental action could be better. It was hard to find the little wooden three in the drawer to keep the linen from being..." - Guest
  • Kempinski Guest Survey

    17/06/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    17/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Top quality staff who are at a level significantly above best quality Marriott/Hilton/Hyatt hotels when delivering customer service and ..." - Guest
  • Kempinski Guest Survey

    16/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Perfection in regard to to hotel and breakfast. Restaurant Telegrafas could certainly improve on certain item (horrible fried white aspa..." - Guest
  • Kempinski Guest Survey

    10/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: I am embarassed not to be able to name any of the staff members, as they were all excellent, professional and friendly. A big asset for ..." - Guest
  • Kempinski Guest Survey

    10/06/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: The entire team at Kempinski Cathedral Square was absolutely amazing and made my family's stay extremely enjoyable. From the moment we ..." - Guest
  • "Positive: Everything!.
    Negative: Nothing!." - Maurice from Belgium
  • Kempinski Guest Survey

    01/05/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Viskas buvo labai nuostabu
    Restaurant iPad: 6
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempin..." - Guest
  • Kempinski Guest Survey

    28/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Overall it was a perfect experience and I was well taken care of. I think that Tomas, Germantas (front office) and Akvile (lady in red) ..." - Guest
  • Kempinski Guest Survey

    23/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Wonderful
    Restaurant iPad: 6
    Likelihood to Return: 3
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    22/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: One of the best hotel experience and congratulation for the quality of the staff without exception ! I will definitely come back and rec..." - Guest
  • Kempinski Guest Survey

    22/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Lina and Elge
    Restaurant iPad: 5
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    21/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Overall very satisfied. All the staff were excellent.
    Restaurant iPad: N/A
    Likelihood to Return: 5
    Likelihood to Recommend Property: 5
    L..." - Guest
  • Kempinski Guest Survey

    16/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: All of the team are very professional and lovable
    Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likel..." - Guest
  • Kempinski Guest Survey

    15/04/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: 6
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    15/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Me and my sisters were very pleased staying in Kempiski Hotel.We felt we were welcome,there was real good service,and we'll choose your ..." - Guest
  • Kempinski Guest Survey

    15/04/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: 4
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • Kempinski Guest Survey

    14/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: All the members were very warm and friendly. Thanks...
    Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    ..." - Guest
  • Kempinski Guest Survey

    11/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Fabulous staff. They temporarily fixed my reading glasses that were broken during my travels. Edna was always welcoming for breakfast ..." - Guest
  • Kempinski Guest Survey

    04/04/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: 6
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    04/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Particularly impressed with the young bar staff, very cultured, aware and knowledgeable --not just about the drinks they serve, also abo..." - Guest
  • "Positive: Everything including the best massage ever from Agne at the exquisite spa downstairs!.
    Negative: Poor wifi quality with occasional timeouts!." - Maurice from Belgium
  • Kempinski Guest Survey

    02/04/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 4
    Likelihood to Recommend Property: 5
    Likelihood to Recommend Kempinski: 4" - Guest
  • Kempinski Guest Survey

    02/04/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: 6
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    02/04/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • "Positive: Perfect hotel, in great location, perfect staf, very friendly..
    Negative: Spa center - disaster!!!." - Eriks from Latvia
  • Kempinski Guest Survey

    01/04/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: The only thing I asked at the check in if outbound calls were included on which they replied yes and then I got a bill for my local phon..." - Guest
  • Kempinski Guest Survey

    28/03/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: 4
    Likelihood to Return: 3
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • Kempinski Guest Survey

    26/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: I would like to be able to bring my luggage to my room myself, I can easily do it, and the time from my arrival in the room to the time ..." - Guest
  • Kempinski Guest Survey

    26/03/2014
    Kempinski Hotel Cathedral Square Profile
    "Restaurant iPad: 6
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    25/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: It was a truly a 5 Star Experience. I have recommended it to two of my friends and will continue to recommend the Hotel.
    Restaurant iPad..." - Guest
  • Kempinski Guest Survey

    25/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: The staff was absolutely fantastic. The main reason I will return is that I feel that I got to know quite a few of them and made my stay..." - Guest
  • Kempinski Guest Survey

    24/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Very good service, thank you
    Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Ke..." - Guest
  • Kempinski Guest Survey

    24/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: We asked for a check out at 1.30pm as we were having a function in the hotel, and despite the hotel was quite empty, they only accepted ..." - Guest
  • Kempinski Guest Survey

    18/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: As for my 1st stay in Nov 2013 I extremely enjoyed staying at your hotel again and Im looking Forward to my next visit in April. The onl..." - Guest
  • Kempinski Guest Survey

    18/03/2014
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Honestly, every member of Staff at Kempinski Vilnius superseeded all expectations possible. The Best Hotel in the World and I have staye..." - Guest
  • "Positive: Everything was perfect." - Paulius from Vilnius, Lithuania
  • "Positive: This is an excellent hotel, in a great location with very helpful, efficient and polite staff. The collection from the airport was also very useful an..." - Owen from Dublin 18, Ireland
  • "Positive: Perfect location and facilities, overall level of service we've got was superb.." - Booking.com User from Russia
  • "Positive: Helpful and friendly staff, really nice spa and oh my god the softness of the bed. We wanted to connect iPhone to the TV, so we could listen to our mu..." - Booking.com User from Denmark
  • "Positive: Excellent location, elegant building, spacious rooms and friendly staff. Near perfection..
    Negative: Nothing." - Alejandro from Coyhaique, Chile
  • Kempinski Guest Survey

    31/12/2013
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Young man named Germanitas was very good at his job. Also the spa staff was very attentive.
    Likelihood to Return: 5
    Likelihood to Recomm..." - Guest
  • Kempinski Guest Survey

    31/12/2013
    Kempinski Hotel Cathedral Square Profile
    "Likelihood to Return: 5
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • "Best staff and service ever met in a hotel. Friendly and professional reception, most personal treatment ever. Facilities are also excellent. I recommend this h..." - Booking.com User from Belgium
  • "Staff excellent, attentive and efficient. Room very pleasant, bed extremely comfortable. Although bathroom fairly small lots of really good towels provided even..." - Booking.com User from United Kingdom
  • "Cenral, excellant service , very nice crew. Spa center also so good." - Hasan from Istanbul, Turkey
  • "The staff was great, tried to explain everything. Location is hearth of the city and hotel is amazing." - Booking.com User from Turkey
  • "The best hotel in Vilnius !!." - Johnny from Norway
  • Kempinski Guest Survey

    30/09/2013
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: Lina was very helpful at check-in.
    Likelihood to Return: 5
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • "Everything: a professional and very friendly staff, spacy rooms, tasteful design, good quality of the furniture and bathroom, additional facilities etc. Nothing..." - Wilhelmus from Netherlands
  • Kempinski Guest Survey

    26/09/2013
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: A special thanks to Alina, Albina,Ausra, Loretta, Sergei and Markus. They make one's stay pure pleasure.
    Likelihood to Return: 6
    Likelih..." - Guest
  • Kempinski Guest Survey

    24/09/2013
    Kempinski Hotel Cathedral Square Profile
    "General guest comments: We celebrated my birthday at the hotel and we got a cake in the room, we also got upgraded to the suite. We really appreciated it very m..." - Guest
  • "What as there not to like? Just in the center for Vilnius, close to the two main streets, the old town, and many great restaurants. Short way to the fort. A bea..." - Anne from Oslo, Norway
  • "Excellent, I liked everything, I don't have any complains, is definitely a number 10." - Booking.com User from Portugal
  • "Absolutely the best choice. I am happy to make that decision on internet & then re-confirm it after staying & walking around the city for 4 days. Elegant, best ..." - Wing from Hong Kong
  • "Very friendly staff, outstanding breakfast, excellent location." - Travelling Cats from Delaware, USA
  • "The best hotel in Vilnius. Perfect location; elegant, luxurious but still cosy room with picturesque view (delux). Excellent service, helpful staff. Very good r..." - Booking.com User from Estonia
  • "Kempinski never lets us down, the hotel is a true five star in every sense. The staff is hard to beat, very professional, friendly and knowledgeable especially ..." - Isriya from Switzerland
  • "The location and staff is marvelous. It seems that everyone has just been waiting for you. My room had both a bath and a shower. They arranged a late check-out,..." - Roksolana from Ukraine
  • "The place is beautiful, new and in excellent condiion. Hotel staff could not have been more helpful and thoughtful. They were really happy to help us in whateve..." - Hotels.com User from US
  • "Probably the best service we have had in Europe. The staff went above and beyond to make sure even the smallest details were addressed during our stay. Really l..." - Rick from US
  • "Service way above most European hotels Couldn't find any Right in the center across cathedral and at the same time very quiet . Exceptional service, beautiful h..." - A verified traveller from Chicago, IL, USA
  • "Location is great, staff is very friendly and helpful, rooms are very nice, restaurant in the hotel is delicious." - Mikhail from Russia
  • "Five stars is not enough for this wonderful hotel. The staff could not do enough for us and were professional, pleasant and so helpful. The location is near all..." - GabrielleD from US