Stiegenhaus.jpgtitle="Palais Hansen Kempinski Vienna" />

Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Positive: Wonderful staff. Concierge couldn't do enough for us, booking tables for dinner, organising taxi's, telling us about Christmas markets and sights. Goo..." - Michelle from United Kingdom
  • "Elegant chic modern hotel in close proximity to all. Staff was the best of any 5 star hotels we have stayed at. Head Concierge Daniel took care of all our requ..." - Jeannine from Long Island, NY
  • "Positive: Very clean, very Kempinski. Also, very modern, excellent staff, hi-tech, very nice spa & sauna." - Uebertraveller from Czech Republic
  • "I arrived early morning and they did their best to get me a room before 10 am. Reception was warm and welcoming. Rooms are big and quite . Staaf were absolutly ..." - Ali from Toronto
  • "Wonderful room, nothing too much for the polite and knowledgeable staff-the "Palais" in the title is most appropriate.
    Pros: The helpfulness and professionalism..." - David and Marga from Surrey. uk
  • "Positive: When we were checking in, they noticed that it was my boyfriend's birthday while registering our passports, and shortly after we arriv..." - Kaitlyn from USA
  • "Positive:Modernity and the service.
    Negative:N/A." - Rahal from United Arab Emirates
  • "Positive:Everything Even after my staying I communicated the accounting department and they were very helpful..
    Negative:Nothing." - Abdulla from Qatar
  • "Positive:The Location is great, the breakfast buffet is amazing, the service at the cigar lounge is stunning, Thanks to Thorsten and Benjamin, maybe the best s..." - Rene from United Kingdom
  • "Positive:The hotel is of very high standard Our room was beautiful-fabulous bathroom The coffeshop/lounge are is stunning.
    Negative:No it was an excellent exper..." - Isa from South Africa
  • "Positive:The hotel is fabulous, the bright glass roof, luxury and comfort feeling while you walk into the hotel gives you the feeling of walking into your own p..." - Arto from Thailand
  • "Positive:Everything is perfect. Good location, comfortable room and excellent service..
    Negative:Nothing." - Jing from China
  • "Friendly and attentive staff. Beautiful building and amazing food. Gym is a little deriviative and only has light weight. Situated at the edge of the 'Old Town..." - Michael from Oxford UK
  • "Positive:The decor of the room , bedding , modern system of ear conditioner lights and water control . The feeling. of new and fresh around the whole hotel. Ex..." - Tanya from USA
  • "Great hotel, location, staff, breakfast and the room. Huge room. Very clean. Modern. Best breakfast buffet I had in a long time..." - Mehmet from New Orleans, LA
  • "stress over airline issue. Had to book room for one night. Best choice I could ever make. Perfect hotel earned every star!!!!!!" - Joe from US
  • "Positive:Staff was really attentive, spa zone was perfect, rooms beautifully decorated and all bars and restaurant - top notch! Highly recommended..
    Negative:Br..." - Sabīne from Latvia
  • "As an older woman traveling alone, this hotel could not have been better. From the first moment, with an offer of cold water until the last when a taxi for my t..." - Joan L. from N/A
  • "Positive:staff were amazing nothing too much trouble, concierge new everything about everything, would highly recommend to anyone. easter breakfast till 2pm in ..." - Mark from United Kingdom
  • "Positive:From the moment of arrival to departure this hotel was truly in a class on its own - miles ahead of anything. It felt like our home. The staff are supe..." - Chris from United Kingdom
  • "Positive:Good location, excellent service, polite and courteous staff, good suggestions from concierge.." - Diana from Slovakia
  • "Positive: everything starting with staff , location, facilities and breakfast.
    Negative: Nothing." - Mustafa from Turkey
  • "Positive: Beautiful, new hotel. Loved everything about it --the staff, the beautiful lobby bar, the room, the location. Special thanks to the concierge for grea..." - Theresa from USA
  • "Positive: I've been to many major 5 star hotels around europe but this one is by far one of the best. Critical location in the center. Dramatical views and serv..." - User from Portugal
  • "Positive: Everything, especially the breakfast menu. We will be back again this year..
    Negative: Nothing, everything was just perfect.." - User from Ireland
  • "Positive: The Palais Kampinski is a truly lovely hotel - every comfort set in the most elegant surroundings. The staff are charming and extremely helpful. Wonde..." - Clodagh from Ireland
  • "Positive: top modern hotel, rooms top quality, breakfast awsome, really top notch, service very friendly, internet fast, matches anything you expect from a high..." - Benjamin from Switzerland
  • "Positive: Everything ,staff are amazing and helpful , great breakfast ,location is near by everything ,very clean , good size room.
    Negative: Nothing At All." - Mohammad from United Arab Emirates
  • "Positive: Friendly genuine staff Great facilities and ambiance Opulent surroundings, honouring the history of the building design with modern day comforts.." - Katherine from United Kingdom
  • "Positive: good location, great suite, modern yet elegant set up, excellent bathroom, and great restaurants in the hotel." - Zbigniew from Poland
  • "Positive: I like the decoration of the room , i hope we can go back soon I love the shower you can control the temperature of the water.
    Negative: Nothing." - Abdulrahman from United Arab Emirates
  • "Positive: hospitalities all staffs even housekeeping to top/ very good foods/ location
    we will be return to visit Vienna again and again because of this Hotel" - Teerasak L. from Thailand
  • "Positive: A great hotel luxury hotel with a perfect location in the ring in Vienna. Our room was luxurious and the iPad in each room controls lights, AC system..." - Steven from USA
  • "Positive: The staff were amazing and so helpful. Rooms were very modern and luxurious. Spa treatment was amazibg
    We just loved it. Could not have been more plea..." - Trudi M. from Australia
  • "Positive: The grandure and old world charm of this hotel are amazing, the staff are also very helpful.
    Our stay was fantastic, the spa facilities were excellent..." - james C. from Australia
  • "Positive: An absolutely outstanding hotel. Pure luxury and wonderful staff. Large, well-appointed rooms. Strongly recommended.." - Damon from United Kingdom
  • "Positive: This is a fabulous hotel probably one of the best one's we have stayed in. The staff are all excellent and the facilities first class.." - David from United Kingdom
  • "Positive: Everything. Dinner at Edvard was also outstanding..
    Negative: Nothing." - User from USA
  • "Positive: The superb staff, the impeccable cleanliness, the outstanding breakfast, the spacious rooms, the general air of top-notch luxury. This is probably th..." - Damon from United Kingdom
  • "Positive: The Room we were given was fantastic and the last word in elegance and comfort. The staff could not do enough to help and were very friendly and appro..." - Michael from United Kingdom
  • "Positive: excellent location , good staff and a great hotel to sit down relax after a day of touring.
    very good and happy with my choice of hotel." - William A. from Australia
  • "Positive: The hotel is centrally situated and within easy walking distance of the Centre.Breakfast at the hotel is absolutely wonderful - guests are spoiled for..." - Anne from United Kingdom
  • "Positive: The stuff was great. Very professional and helpful. I really enjoyed my stay..
    Negative: Nothing." - Joseph from Lebanon
  • "Positive: Service Service Service !!!.
    Negative: Nothing." - John from United Kingdom
  • "Positive: Loved everything. By far the best hotel we have ever stayed at. Facility, staff, location,food all utterly fabulous. Can't wait for an excuse to go ba..." - Kathleen from Canada
  • "Positive: Outstanding Hotel with incredible service. The best hotel we have ever stayed in.." - Anthony from Hong Kong
  • "Positive: The room amenities, which included full electronic controls of all lighting and climate controls, were very modern and functional. The spa experience ..." - User from U.S.A.
  • "The staff were available to answer all questions. The room was comfortable and elegant. The breakfast was way above expectations." - Paul from Canada
  • "A fantastic hotel with great staff, helpful and friendly. Tranfer and booking worked fine. The restaurant served excellent food. Of course a hotel like this is ..." - sunzet from Göteborg
  • "Beautiful modern hotel; excellent location on Ringstrasse; complete breakfast buffet with eggs/omlettes made to order; efficient and friendly service (actually,..." - John from U.S.A.
  • "Every thing there was amazing . Starting with the welcoming lobby ending with their spa .." - Amatallah from Saudi Arabia
  • "Great experience. Fantastic hospitality, very pleasant and professional staff, good location. They dont come much better." - ujal singh from Geneva, Switzerland
  • "I loved everything. The food, helpfulness and friendliness of staff, the accommodation. It was a delightful stay and I am already looking forward to my next vis..." - User from Nigeria
  • "Absolutely loved the room and facilities - complete with iPad to order room service and control the TV. Luxury indeed!. Searching for a negative? The only thing..." - Mark from United Kingdom
  • "Very competent, friendly, supportive, passionated stuff, trying to differenciate by stuff- value. Great breakfast. Homely interior design, we felt comfortable f..." - Michael from United Arab Emirates