Stiegenhaus.jpgtitle="Palais Hansen Kempinski Vienna" />

Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Witwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Positive: Loved everything. By far the best hotel we have ever stayed at. Facility, staff, location,food all utterly fabulous. Can't wait for an excuse to go ba..." - Kathleen from Canada
  • "Great location, brand new hotel, amazing service! Definitely coming back." - A verified traveller from Los Angeles
  • "Positive: Outstanding Hotel with incredible service. The best hotel we have ever stayed in.." - Anthony from Shatin, N.T., Hong Kong
  • "Positive: The room amenities, which included full electronic controls of all lighting and climate controls, were very modern and functional. The spa experience ..." - User from U.S.A.
  • "I love this hotel! There is nothing negative to put here for me :) Nothing needs improvement! Location is fairly close to the Ring, museums and the university. ..." - A verified traveller
  • "- good location - fabulous customer service - beautiful hotel - comfortable rooms Nothing at all. Central to everything! Had a great experience staying at this ..." - nok from London
  • "I cannot say enough about this hotel, excellent in all respects from rooms, staff, food, drinks, atmosphere. I stayed over my birthday which the staff noticed f..." - A verified traveller from cheltenham
  • "Everything about the hotel was superb. Friendly and knowledgeable staff, state of the art rooms. Convenient quiet location. World's best amenities. Even the din..." - Karl. C
  • "The staff were available to answer all questions. The room was comfortable and elegant. The breakfast was way above expectations." - Paul from Rothesay, Canada
  • "Everything, the facilities were excellent, the staff were exceptionally helpful and no question one of the best hotels we have ever stayed in. nothing! Perfect ..." - Hanarnia from Andover
  • "Amazing hotel with beautifil design and very pleasant, helpful and welcoming staff. Rooms are very spacious. Great food and service. Would definitely stay here ..." - Yelena from U.S.A.
  • "A fantastic hotel with great staff, helpful and friendly. Tranfer and booking worked fine. The restaurant served excellent food. Of course a hotel like this is ..." - sunzet from Göteborg
  • "Beautiful modern hotel; excellent location on Ringstrasse; complete breakfast buffet with eggs/omlettes made to order; efficient and friendly service (actually,..." - John from U.S.A.
  • "From top till bottom, from left till right and around, everything! Incredible breakfast, unique and the best I have seen in any hotel. Nothing to improve, keep ..." - Expedia User
  • "We were amazed at the beauty and high level of service of this spectacular hotel. It was conveniently located, gorgeous, spacious and the concierge service was ..." - Janice from Vancouver, BC Canada
  • "Everything! Centrally located in Vienna with a fairly short walk to the cathedral, cobble stone streets, wonderful shopping and great restaurants! This is the 2..." - A verified traveller
  • "Great service! Eager to help and please. Nothing, it was fantastic! It was close to so much, but the Spanish Riding School was a big hit. The hotel restaurant i..." - Pat from Houston
  • "Best hotel I have ever stayed in.The rooms were exceptionally beautiful and authentic, the staff very charming and helpful, and the restaurant food was of great..." - NP from London
  • "Every thing there was amazing . Starting with the welcoming lobby ending with their spa .." - Amatallah from Saudi Arabia
  • "This is a new hotel and up to the standards of Kempinski Hotels. 5 Sar+. Service was impeccable. Food was excellent. The kitchen area for breakfast was very uni..." - Michael/Vicky from Toronto
  • "Great experience. Fantastic hospitality, very pleasant and professional staff, good location. They dont come much better." - ujal singh from Geneva, Switzerland
  • "I loved everything. The food, helpfulness and friendliness of staff, the accommodation. It was a delightful stay and I am already looking forward to my next vis..." - User from Nigeria
  • "Absolutely loved the room and facilities - complete with iPad to order room service and control the TV. Luxury indeed!. Searching for a negative? The only thing..." - Mark from United Kingdom
  • "One of the best! We love our suite. Conveniently located close to all the major attractions, and right next to the tram station. Highly recommended!." - Al from San Jose, Ca
  • "Very competent, friendly, supportive, passionated stuff, trying to differenciate by stuff- value. Great breakfast. Homely interior design, we felt comfortable f..." - Michael from United Arab Emirates
  • "Hotel was superb and close to the centre of Vienna, staff were very friendly and helpful. Would highly recommend. Thanks for a great stay." - Alasdair from Scotland, UK