Stiegenhaus.jpgtitle="Palais Hansen Kempinski Vienna" />

Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Positive:staff were amazing nothing too much trouble, concierge new everything about everything, would highly recommend to anyone. easter breakfast till 2pm in ..." - Mark from United Kingdom
  • "Positive:From the moment of arrival to departure this hotel was truly in a class on its own - miles ahead of anything. It felt like our home. The staff are supe..." - Chris
  • "Overall good place to stay. Close to downtown. Professional staff. Views from your room can be a little disappointing. They changed my room once the concern was..." - Lexx from korea
  • "The staff at the hotel were just amazing! Very helpful and prompt with a smile. Room was very clean. They gave us late checkout without any fuss. They printed, ..." - Peter & Marisa from Melbourne
  • "Best hotel ever!! Exceeded our expectations, the best part was the impeccable service and attention to detail.
    Excellent location." - Claudia from Tijuana, Mexico
  • "Positive:Good location, excellent service, polite and courteous staff, good suggestions from concierge.." - Diana from Slovakia
  • "The hotel is a mere 150 yards from Schottenring station with a major tram interconnection. It is easy to get about to all major attractions. The room was very c..." - Peter from Scotland
  • "Positive: everything starting with staff , location, facilities and breakfast.
    Negative: Nothing." - Mustafa from Turkey
  • "Positive: Beautiful, new hotel. Loved everything about it --the staff, the beautiful lobby bar, the room, the location. Special thanks to the concierge for grea..." - Theresa from USA
  • "Positive: I've been to many major 5 star hotels around europe but this one is by far one of the best. Critical location in the center. Dramatical views and serv..." - User from Portugal
  • "Positive: Everything, especially the breakfast menu. We will be back again this year..
    Negative: Nothing, everything was just perfect.." - User from Ireland
  • "Positive: The Palais Kampinski is a truly lovely hotel - every comfort set in the most elegant surroundings. The staff are charming and extremely helpful. Wonde..." - Clodagh from Ireland
  • "Friendly staff and excellent service. Quiet hotel a bit out of central, touristy area." - mary from nyc
  • "Everything. It felt luxurious and spacious I didn't like the individual duvet arrangement. I like to get close to my partner Everything is walkable and close by..." - Harry from Brighton
  • "Positive: Everything ,staff are amazing and helpful , great breakfast ,location is near by everything ,very clean , good size room.
    Negative: Nothing At All." - Mohammad from United Arab Emirates
  • "Positive: top modern hotel, rooms top quality, breakfast awsome, really top notch, service very friendly, internet fast, matches anything you expect from a high..." - Benjamin from Romania
  • "Very modern euipped rooms. Beautiful property, well located with very helpful staff." - Jeffrey from Westport, Connecticut
  • "Positive: Friendly genuine staff Great facilities and ambiance Opulent surroundings, honouring the history of the building design with modern day comforts.." - Katherine from United Kingdom
  • "The decor and room fittings are exceptional. Good modern design with some stylish baroque references in the lobby. The location is not goods if one is visiting ..." - Philip from New York, NY
  • "Staff in the hotel couldn't have been nicer or more helpful. They really made our stay more pleasant. Hotel is only a short walk from the highlights of the old..." - Elaine from NY, NY
  • "Positive: good location, great suite, modern yet elegant set up, excellent bathroom, and great restaurants in the hotel." - Zbigniew from Poland
  • "Positive: I like the decoration of the room , i hope we can go back soon I love the shower you can control the temperature of the water.
    Negative: Nothing." - Abdulrahman from United Arab Emirates
  • "excellent hotel in quiet location yet within walking distance of all art museums, coffee shops, and central Vienna" - expedia user
  • "Positive: hospitalities all staffs even housekeeping to top/ very good foods/ location
    we will be return to visit Vienna again and again because of this Hotel" - Teerasak L. from Thailand
  • "Positive: A great hotel luxury hotel with a perfect location in the ring in Vienna. Our room was luxurious and the iPad in each room controls lights, AC system..." - Steven from U.S.A.
  • "Positive: The staff were amazing and so helpful. Rooms were very modern and luxurious. Spa treatment was amazibg
    We just loved it. Could not have been more plea..." - Trudi M. from Australia
  • "Atmosphere of elegant luxury, eagerness to be helpful. Attention to minor details: e.g. Her slippers - white, His - blue. Not to make mistakes when restocking c..." - Angler from Clearwater beach, FL
  • "Positive: The grandure and old world charm of this hotel are amazing, the staff are also very helpful.
    Our stay was fantastic, the spa facilities were excellent..." - James C. from Australia
  • "Positive: An absolutely outstanding hotel. Pure luxury and wonderful staff. Large, well-appointed rooms. Strongly recommended.." - Damon from United Kingdom
  • "Positive: This is a fabulous hotel probably one of the best one's we have stayed in. The staff are all excellent and the facilities first class.." - David from United Kingdom
  • "Great service. Elegant. Concierge must inform guests of any ticket will-call instructions and time to avoid problems at concert halls,etc. Shuttle to downtown a..." - expedia user
  • "Positive: Everything. Dinner at Edvard was also outstanding..
    Negative: Nothing." - User from U.S.A.
  • "Positive: The superb staff, the impeccable cleanliness, the outstanding breakfast, the spacious rooms, the general air of top-notch luxury. This is probably th..." - Damon from United Kingdom
  • "The staff is top notch and the hotel and it's amenities are also excellent. The location isn't smack dab in the middle of old town, but your just a 15 minute w..." - Jack from St Pete, FL
  • "Everything You did everything right. Very close to main core, St-Stephens cathedral... This hotel is very classy and truly reflects what Vienna is all about. Th..." - expedia user from Montreal
  • "Positive: The Room we were given was fantastic and the last word in elegance and comfort. The staff could not do enough to help and were very friendly and appro..." - Michael from United Kingdom
  • "Positive: excellent location , good staff and a great hotel to sit down relax after a day of touring.
    very good and happy with my choice of hotel." - William C. from Australia
  • "The hotel is perfect! Our trip was 14days and it started from Salzburg, Prague, and spent the last 4 nights in Vienna. The hotel was superb in every aspects tha..." - Dragon and Ratt from D
  • "Positive: The hotel is centrally situated and within easy walking distance of the Centre.Breakfast at the hotel is absolutely wonderful - guests are spoiled for..." - Anne from United Kingdom
  • "Positive: The stuff was great. Very professional and helpful. I really enjoyed my stay..
    Negative: Nothing." - Joseph from Lebanon
  • "Positive: Service Service Service !!!.
    Negative: Nothing." - John from United Kingdom
  • "Positive: Loved everything. By far the best hotel we have ever stayed at. Facility, staff, location,food all utterly fabulous. Can't wait for an excuse to go ba..." - Kathleen from Canada
  • "Positive: Outstanding Hotel with incredible service. The best hotel we have ever stayed in.." - Anthony from Hong Kong
  • "Positive: The room amenities, which included full electronic controls of all lighting and climate controls, were very modern and functional. The spa experience ..." - User from U.S.A.
  • "I love this hotel! There is nothing negative to put here for me :) Nothing needs improvement! Location is fairly close to the Ring, museums and the university. ..." - RiRi
  • "I cannot say enough about this hotel, excellent in all respects from rooms, staff, food, drinks, atmosphere. I stayed over my birthday which the staff noticed f..." - expedia user from cheltenham
  • "Everything about the hotel was superb. Friendly and knowledgeable staff, state of the art rooms. Convenient quiet location. World's best amenities. Even the din..." - Karl. C
  • "The staff were available to answer all questions. The room was comfortable and elegant. The breakfast was way above expectations." - Paul from Canada
  • "Everything, the facilities were excellent, the staff were exceptionally helpful and no question one of the best hotels we have ever stayed in. nothing! Perfect ..." - Hanarnia from Andover
  • "A fantastic hotel with great staff, helpful and friendly. Tranfer and booking worked fine. The restaurant served excellent food. Of course a hotel like this is ..." - sunzet from Göteborg
  • "Beautiful modern hotel; excellent location on Ringstrasse; complete breakfast buffet with eggs/omlettes made to order; efficient and friendly service (actually,..." - John from U.S.A.
  • "From top till bottom, from left till right and around, everything! Incredible breakfast, unique and the best I have seen in any hotel. Nothing to improve, keep ..." - expedia user
  • "We were amazed at the beauty and high level of service of this spectacular hotel. It was conveniently located, gorgeous, spacious and the concierge service was ..." - Janice from Vancouver, BC Canada
  • "Everything! Centrally located in Vienna with a fairly short walk to the cathedral, cobble stone streets, wonderful shopping and great restaurants! This is the 2..." - expedia user
  • "Great service! Eager to help and please. Nothing, it was fantastic! It was close to so much, but the Spanish Riding School was a big hit. The hotel restaurant i..." - Pat from Houston
  • "Best hotel I have ever stayed in.The rooms were exceptionally beautiful and authentic, the staff very charming and helpful, and the restaurant food was of great..." - NP from London
  • "Every thing there was amazing . Starting with the welcoming lobby ending with their spa .." - Amatallah from Saudi Arabia
  • "This is a new hotel and up to the standards of Kempinski Hotels. 5 Sar+. Service was impeccable. Food was excellent. The kitchen area for breakfast was very uni..." - Michael/Vicky from Toronto
  • "Great experience. Fantastic hospitality, very pleasant and professional staff, good location. They dont come much better." - ujal singh from Geneva, Switzerland
  • "I loved everything. The food, helpfulness and friendliness of staff, the accommodation. It was a delightful stay and I am already looking forward to my next vis..." - User from Nigeria
  • "Absolutely loved the room and facilities - complete with iPad to order room service and control the TV. Luxury indeed!. Searching for a negative? The only thing..." - Mark from United Kingdom
  • "One of the best! We love our suite. Conveniently located close to all the major attractions, and right next to the tram station. Highly recommended!" - Al from San Jose, Ca
  • "Very competent, friendly, supportive, passionated stuff, trying to differenciate by stuff- value. Great breakfast. Homely interior design, we felt comfortable f..." - Michael from United Arab Emirates
  • "Hotel was superb and close to the centre of Vienna, staff were very friendly and helpful. Would highly recommend. Thanks for a great stay." - Alasdair from Scotland, UK