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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • Kempinski Guest Survey

    20/12/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: Ladies-and-red, Front-desk Ken and the Room-service short guy EXCEEDED my expectations, by Their warm attitude and words. Probably becau..." - Guest
  • Ctrip (zh)

    16/12/2014
    Kempinski Hotel Taiyuan Profile
    "Great Staff ! You can tell they are well trained in how to satisfy the guest. Superb Seafood buffet on second floor. Really good to see this type of hotel in ..." - john****
  • Kempinski Guest Survey

    24/11/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: I was long-term stay around two months and I got a very nice service from front desk and lounge. Especially louge staff is fantastic and..." - Guest
  • Kempinski Guest Survey

    13/11/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: This is definitly a 5 plus STAR Hotel, will return when ever in the area and give high recommendation to others. I was invited by Mr. ..." - Guest
  • Kempinski Guest Survey

    29/10/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: The front desk, the concierge, and the staff in the Elements restaurant were all very professional, polite and attentive. Each an asset..." - Guest
  • Kempinski Guest Survey

    17/10/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: The staff in the Executive Lounge on Level 28 were attentive, very friendly and went out of their way to be helpful.
    Likelihood to Retur..." - Guest
  • Kempinski Guest Survey

    07/10/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: Definitely enjoyed our stay at the Kempinski for the 4th time. Anna at the front desk was absolutely wonderful. The housekeeper Lucy was..." - Guest
  • Ctrip (zh)

    13/09/2014
    Kempinski Hotel Taiyuan Profile
    "The best Hotel in Town. We had a suite, the suites in this hotel are very huge, like an appartment. All rooms are very clean and new renovated. The staff was ..." - E6010****
  • Ctrip (zh)

    05/09/2014
    Kempinski Hotel Taiyuan Profile
    "Another, albeit an unexpected, stay. Got stuck in Taiyuan for the night and I managed to book a room on the same day. As usual, a pleasant stay, especially afte..." - E7797****
  • Kempinski Guest Survey

    29/08/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: Mrs. Jessie Wang in the Executive Lounge was outstanding! She went "above and beyond" in solving some problems for me. She and the other..." - Guest
  • Kempinski Guest Survey

    20/08/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: The staff in the exec lounge were wonderful. Friendly & light.. Lovely atmosphere. Concierge was helpful & every staff member smiled & s..." - Guest
  • Kempinski Guest Survey

    11/08/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: All staff are a credit to the hotel. They are all so helpful and friendly. Most dealings were with Steven, Jack and Amy and I have nothi..." - Guest
  • Expedia

    09/07/2014
    Kempinski Hotel Taiyuan Profile
    "They really did an excellent job by trying an extra effort to pick us up from the cabin of the bullet train. The driver Mr Zhu is an excellent guy with such a s..." - James from NY from New York
  • Kempinski Guest Survey

    15/06/2014
    Kempinski Hotel Taiyuan Profile
    "General guest comments: The staff in the Executive Lounge were especially wonderful and they should be each commended for their outstanding attitude and service..." - Guest
  • Ctrip (zh)

    28/04/2014
    Kempinski Hotel Taiyuan Profile
    "always live here.very convenint eviorenment.love here" - 106580****
  • Ctrip (zh)

    15/01/2014
    Kempinski Hotel Taiyuan Profile
    "Good location, very comfortable bed, friendly reception" - 5515****
  • Ctrip (zh)

    15/01/2014
    Kempinski Hotel Taiyuan Profile
    "Good hotel, neat and excellent room size, very comfortable bed" - 5515****