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Guest Reviews

Find feedback and reviews for the luxurious five star Grand Hotel Des Bains.
Visit us now and find out how previous guests felt about their stay. Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Grand Hotel des Bains. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

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  • "Positive: Very professional and friendly staff, they remember what you ordered the day before!. Negative: Restaurants overpriced for the quality they serve" - Michelangelo from Russia
  • "Positive: Loved going out to ski in my pre-warmed ski boots! DJ in the bar a fun touch to stop it all getting too stuffy!. Negative: Asian a la carte dinner foo..." - Catherine from Switzerland
  • "Kempinski is indeed an amazing hotel. We booked a room for 2 nights and we just didnt want to go home. The hotel is beautiful, with a very big spa. Beds are ver..." - Emilia B.
  • "Positive: Everything: Staff, facilities, location." - IlirQ from Albania
  • "Positive: Very good location and Very Courteous and Concerned Staff. Negative: The regular room type is very small. We had 2 rooms , 1 was a standard and the ot..." - Karan from Nigeria
  • "Positive: Staff were fantastic, nothing to much trouble. Hotel is classic style and spotless. Negative: Great service comes at a cost" - Andrew from Switzerland
  • "Positive: Staff is fantastic! The rooms are generous size. the breakfast was outstanding. Negative: The bed was old and not comfortable as a result." - G from Switzerland
  • Holidaycheck

    23/01/2016
    Kempinski Grand Hotel des Bains Profile
    "Excellent hotel, staffs full of friendliness and heelpfulness, child care and playground are excellent, nice spa area, the room is clean (2-3 times in one day),..." - Suzana
  • "Positive: I loved everything about this hotel. The staff are extremely friendly and helpful. The rooms and facilities are amazing and the buffet breakfast is to..." - Yasmin from Switzerland
  • "Positive: Staff was extremely friendly. Negative: We had a special deal for 2 people through booking and they wanted to give us a single room which we had to up..." - Martin from Switzerland
  • "Positive: The staff were extremely friendly and very eager to help. The accommodations were spectacular, and the breakfast was phenomenal. Negative: We booked a..." - Austin from USA
  • "Positive: great area very quiet great spa great staffs. Negative: the day i stayed was friday they have a live music till 1230am at the bar downstair the room w..." - Apirak from Switzerland
  • "Important building on comfortable location. Reasonable interior decoration and spacious, functional rooms.
    I got good rate for the period 10 - 14, January, and..." - Milan
  • "Positive: We had an amazing stay and the personnel was extremely attentive to us. I had contacted them beforehand to organize an engagement and they helped ever..." - Fabian from Switzerland
  • "Positive: Everything." - Andreas from Switzerland
  • "Positive: Everything - perfect hotel, staff, breakfast and a very good location. Negative: Nothing!" - Agata from Switzerland
  • "Positive: Amazing hotel!. Negative: Had to wait for checking in although the booking confirmation said that my early check in request was approved! Not so nice ..." - Harsh1311 from Netherlands
  • "Positive: amazing service, kudos to the whole team from the concierge service to the ski room guys, 6 star cleanliness, cozy design. Negative: everything was gr..." - Andreas from Czech Republic
  • "A superbe Charm Luxury Resort :elegant,high quality of services and welcome,excellent food" - Rino Siconolfi
  • "Fantastic service from hotel staff and in general everyone at St.Moritz.
    My husband had an accident during skiing and the service and help we received from hote..." - saharmoss
  • "Positive: Services, employees, comfortable bed and fitness. Concierge pro-active and fantastic breakfast. Dinner at Ca'doro restaurant was outstanding! Also tra..." - Booking.com User from Brazil
  • "Positive: Awesome staff with great attitude. Ski service is 1st class." - glenngoodall from New Zealand
  • "Positive: The staff were friendly, helpful, and overall amazing. Negative: Everything is too expensive!" - Abdulrahman from Qatar
  • "Positive: Our stay was very nice at the hotel. I had a value deal and we also got a free upgrade. Staff was pleasant and helpful. The breakfast with the live pi..." - Evangelos from Switzerland
  • "Positive: The breakfast and the staff are superb. Position is really next to ski lift system. Negative: The room was too much hot so the night sleep was not goo..." - gippi from Italy
  • "Positive: Elegant rooms, nice atmosphere, helpful staff, close to the cable car. Negative: Far from St. Moritz center." - Radoslaw from Poland
  • "Positive: Amazing service. Amazing location and a top quality meal. Negative: No tea and coffee in the rooms, bedroom was overheated whilst main resteraunt unde..." - Christopher from Italy
  • "Positive: Room and staff and service were of top notch. Negative: We purchased half board when we booked our room. When we sat down for dinner we found out that..." - Yin from Hong Kong
  • "Positive: everything. Negative: the swimming pool way too crowded" - Booking.com User from Turkey
  • "Positive: Comfort and there is a casino. Negative: Book a grand deluxe room with a mountain view. My room's mountain view isnt great" - Booking.com User from Indonesia
  • "Positive: The Concierge guys were outstanding. Michael and Corneilus made our stay perfect. Outstanding breakfast." - Ali from United Kingdom
  • "Positive:Kudos to the staff of the Kempinski Grand Hotel des Bains for their hospitality, they were all amazing : Concierge services, reception, restaurant, Spa..." - Maria from Switzerland
  • "Positive:food is awesome, the staff are more than amazing!! the rooms are wide and comfortable.." - AbdulazizAbdulkader from Saudi Arabia
  • "Positive:We had travelled from Zermatt to St Moritz on the glacier express, the hotel we usually stay in in Zermatt is very contemporary where as the Kimpisky i..." - Jan from United Kingdom
  • "My husband and I had a wonderful time and enjoyed this hotel for two nights. During the day we rented bikes and rode around town and down to Silvaplana. It was ..." - Carissa G. from Verona
  • "Positive:Beautiful at moritz Enhance your experience by staying at the kempinski Loved everything Super friendly and helpful staff." - Jyotika from United Arab Emirates
  • "Positive:The location and surroundings were excellent..
    Negative:Nothing.." - Booking.com User from Saudi Arabia
  • "Positive:I like the location , spa and the helpful staff ." - Booking.com User from Saudi Arabia
  • Kempinski Medallia Survey

    29/06/2015
    Kempinski Grand Hotel des Bains Profile
    "General guest comments: Beautiful, well run hotel
    Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempi..." - Guest
  • "Just Awesome, Nice cars by the way...

    The sight is beautifull and persons who are always in 101 percent of attendance mode" - Tico Gonzalez
  • "The breakfast is really great Skiing is the main activity in ST. Moritz during the Winter. The Hotel has it's own ski equipment rental shop which is very conven..." - INKA from Peru
  • "Positive:Best service in Europe ! Great location near the cable car ! Great staff !." - Vlas from Romania
  • "Positive:The comfort, attention to details, polite and friendly staff, the atmosphere generally." - Yesim from Turkey
  • "Positive:the location(next to the cable car),excellent breakfast,very good restaurants(michelin star).
    Negative:poor wi-fi in the smoking room." - Biljana from Macedonia
  • "Positive: Layout of breakfast, the choice of saunas, the level of service impeccable discreet and warm.
    Negative: the quality of the casino." - Santina from Italy
  • "Positive: -top location -top food -beautiful property -top service.
    Negative: -a bit expensive." - David from Belgium
  • "Positive: Great hotel, excellent staff, amazing design! Loved the spa area!." - Tatiana from Russia
  • "Positive: Everything. The welcoming and helpful staff. The delicious breakfast. The amazing location and services. It was blissful.." - Maha from Qatar
  • "This hotel sets the bar for excellent customer service. I have stayed at many high end 5 star hotels and this one blew me away. Beginning with the iconic settin..." - Sherri S from US
  • "Positive: staff = the best in the world by farfood, restaurantslocation.
    Negative: nothing to report." - Jorma from Switzerland
  • "Positive: Very Good Hotel:-))))." - Murat from Turkey
  • "Positive: I like everything about the hotel.Excellent restaurants and services.The suite very comfortable.." - Jorge from U.S.A.
  • "Positive: Outstanding hotel. If only all hotels were as good as this. Food can be expensive but is of gourmet quality.Excellent management and staff nothing is ..." - Kevin from United Kingdom
  • "We know St.Moritz very well from numerous previous visits, but this was the best hotel experience so far. Where to start? The staff goes out of their way to mak..." - Hotels.com User from US