The 16th World Travel Awards voted by travel agents worldwide elected Kempinski Sofia as winner in a heated competition with other top hotels in the city.
World Travel Awards serve to acknowledge, reward and celebrate the enormous achievements to be found in all sectors of the global travel industry as well as to encourage a culture of excellence throughout every sector based on key factors which transform a well-run company into an excellent one.
Among the inherent principles under which all nominations are judged are the understanding of visitor needs/expectations for a supreme customer experience, maximising business performance, valuing personnel, enterprising product expansion and development, fostering innovation, creativity and enterprise, working together internally and externally, etc.