Spa Environment

To ensure that all guests can enjoy the peaceful sanctuary of The Spa,we respectfully request that all visitors keep noise to minimum.The use of cellular phones and electronic devices is discouraged.If you wish to receive messages during your stay at The Spa, our staff will be happy to assist you. Your cooperation is appreciated.

Gift Certificates

If you are attending The Spa with a gift voucher,kindly make mention when making your appointment so that The Spa can advise you of any policy which may affect its use.

Cancellation Policy

A 50% cancellation charge will be incurred for any treatment or Spa Retreat not cancelled at least four hours prior to appointment. Cancellation within one hour of treatment time will incur a 100% charge.


Please arrive at the Spa Reception at least 30 minutes prior to your scheduled appointment to enjoy the exclusive facilities at the Spa.Please understand that late arrivals may result in a reduction of treatment time.Please leave valuables in your room safe or the treatment room safe.

Medical Condition

Please let us know if you have any type of medical condition (high blood pressure,heard condition, allergy,pregnant) when making your appointment.Certain treatments may not be suitable for you.You are required to fill out a consultation form.

Smoking and Alcohol

Smoking and consumption of alcohol within the Spa is prohibited.

Age Requirement

The minimum age requirement for access to the Spa is 16.