Spa Environment

Guests are invited to arrive 30 minutes before their appointment time.
Upon arrival, we want to put you into a relaxed mood for your upcoming treatment, enjoying a soothing spa tea, exchanging your shoes for slippers, and following a short consultation with your therapist to personalize your treatment.



Our Spa Therapists will be glad to advise you which treatment best suits your needs. In order to make an appropriate recommendation, please let us know if you have any medical condition (high blood pressure,heart condition, allergy,pregnancy) when making your appointment.Certain treatments may not be suitable for you.

You are required to fill out a consultation form.


Spa – Etiquette


Comfortable robes, disposable underwear and slippers are provided for your use. We advise you to leave valuables in the safety deposit box provided in your room, as we cannot be held responsible for any loss or damages.

The Spa environment is one of tranquility and relaxation for all our guests. It is our mission to ensure that you as well as our other guests benefit from this peacefulness.

As the use of mobile phones is not permitted in the Spa, we will be happy to safeguard your mobile phone (on flight mode) at the Spa Reception during your stay at the Spa.

Smoking and the consumption of alcohol within the Spa is prohibited.


Age Requirement


The required minimum age for Spa treatments is 16 years.


Payment, Gift Certificates and Refund Policy


The Spa Treatments and purchase of any Spa products can be charged to your room account, and settled upon departure by cash or credit card.

Gift Certificates and Vouchers for Spa treatments are always welcome. Kindly mention the certificate/voucher number, when making your Spa appointment, so that the Spa can advise you of any conditions which may affect its use.

Gift Certificates and Vouchers are non-refundable.


 Terms & Conditions


We recommend that our Guests make advanced reservations for Spa treatments.                 

 A 50% cancellation charge will be incurred for any treatment or Spa Retreat cancelled within four hours prior to the appointment. Cancellations within one hour of treatment time will incur a 100% charge.


The treatment time may have to be reduced accordingly depending on availability. We appreciate your understanding. 


For information and reservation please contact:

T +86 (0) 898 8865 5555