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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Witwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Absolutely perfect, staff very nice and helpful, excellent breakfast + suprise at our arrival : we have been upgraded to a kind of junior suite while we have bo..." - Marylou from paris, France
  • Kempinski Guest Survey

    05/11/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: All staff were friendly and well trained in hotel industry. Staff working at reception provided useful informatoin. Adam -concierge/driv..." - Guest
  • Kempinski Guest Survey

    03/11/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Every person with whom we came in contact was extra-helpful and thoughtful. I felt as if I was treated as family. But I must single out ..." - Guest
  • Hotels.com

    01/11/2013
    Kempinski Hybernská Prague Profile
    "The Kempinski is perfectly located close to all the major sights. It was clean, the staff were excellent, the service was great. My only criticism was the entra..." - Hotels.com User from GB
  • Hotels.com

    01/11/2013
    Kempinski Hybernská Prague Profile
    "Beautiful hotel only a short walk from Old Town Square! Excellent staff and large, modern room. Made the trip to Prague even more memorable." - Brandon from US
  • Kempinski Guest Survey

    28/10/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: I was very happy with the level of attention that I received by all the staff. Pleasently surprised by the young age of some of them and..." - Guest
  • Kempinski Guest Survey

    17/10/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Everyone who was involved in our wedding reception did an exceptional job of giving all of our guests a absolutely amazing experience th..." - Guest
  • Kempinski Guest Survey

    12/10/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: The guy at the check inn, great, and that guy at the door, fantastic he also remember my name while opening the door of the taxi
    Likelih..." - Guest
  • "Positive: Location, service, friendly & helpful staff, luxury feeling and a wonderful and good looking room
    Negative: Just keep it up and stay good!" - Tobias albert P. from Sweden
  • Kempinski Guest Survey

    09/10/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: The bell man who brought our luggage from the car to our room was very professional. He was informative, friendly and punctual. The deal..." - Guest
  • Kempinski Guest Survey

    03/10/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Excellent, service by all staff members , The amities were very nice I enjoyed my stay very much and would , stay there again ,on my nex..." - Guest
  • "wonderful hotel staff!!! room too view from my room. lots of shopping and sight seeing. I had a great experience wonderful hotel staff. clean rooms and nice bar..." - Renny from New Orleans
  • "Suite was exceptional." - Booking.com User from United Kingdom
  • Kempinski Guest Survey

    02/09/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Strengths - The woman who greeted and sat me at supper demonstrated a gracious sense of humour and professionalism - The room was perfec..." - Guest
  • Hotels.com

    01/09/2013
    Kempinski Hybernská Prague Profile
    "First the hotel is in a great location 5 minute walk from shops and famous point of interest. Our stay was very very very very nice. We got DOUBLE upgraded no c..." - Rosalyn from US
  • Kempinski Guest Survey

    29/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Everyone did his/her best to satisfy us. Especially Tomas (piccolo), Michaela, Jan (Le Grill & breakfast), Katrina (room maid) & Barbora..." - Guest
  • Kempinski Guest Survey

    28/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: We would like to thank ALL of the staff for making our stay so memorable and so perfect. I would personally like to thank Zoltan for his..." - Guest
  • Kempinski Guest Survey

    27/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: The Lady Manager at the Breakfast Restaurant. She took special efforts to delight me and my colleagues with a bit ahead of time for serv..." - Guest
  • Kempinski Guest Survey

    19/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: One of the most beautiful I've seen. The art work (sculptures) in and out were magnificent. Could have taken it all home. Rooms were spa..." - Guest
  • Kempinski Guest Survey

    14/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Concierges were particularly helpful and friendly. Senior staff ( the two ladies) in the dining room were most impressive and kept a clo..." - Guest
  • Kempinski Guest Survey

    06/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: The hotel manager was exceptionally helpful when we had to make an early departure. The concierge and bellmen were always there to assis..." - Guest
  • Kempinski Guest Survey

    03/08/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Our first contact was the Concierge who make us feel as special guests even though we haven't booked a room at that time. All over the s..." - Guest
  • Kempinski Guest Survey

    29/07/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: The Czech-South African porter was outstanding in helping arrange a room change (so I could smoke outside and keep the room fresh). It m..." - Guest
  • "The staff, the location Not terribly distinctive Perfect location This is a lovely hotel with great staff and a perfect location. The only thing one could possi..." - Ina from Oslo, Norway
  • Kempinski Guest Survey

    19/07/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: We enjoyed our stay at Kempinska Prague. The staff were wonderful, welcoming, helpful and friendly. The service was first class. We were..." - Guest
  • Kempinski Guest Survey

    12/07/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: The front desk staff and the dining staff and dinner and breakfast were courteous and helpful. The hotel setting was elegant and well-ma..." - Guest
  • Kempinski Guest Survey

    09/07/2013
    Kempinski Hybernská Prague Profile
    "General guest comments: Jeroslav (porter at the entrance). He was extremely helpful when he found out I had injured my back and even helped me get an appointmen..." - Guest
  • "Attentive, responsive but not overbearing staff, excellent restaurant and bar(s) and and a great location in the heart of Prague. Most of Prague's historical an..." - Dan from New Jersey
  • "The decor was fabulous and the staff all extremely helpful. Nothing - it was an excellent hotel!." - Michelle from Canada
  • "Service was absolutely top shelf. Breakfast menu was excellent. Room layout, ammenities, and comfort were first cabin. Great bed and great shower. There was not..." - Anthony from Ireland
  • "One of the best hotels we have ever stayed at! Staff was courteous and friendly." - Nancy E. from Toronto, Canada
  • Travelrepublic

    26/05/2013
    Kempinski Hybernská Prague Profile
    "Lovely stay. Hotel was very welcoming and comfortable, a perfect position to enjoy all the sights of Prague." - Catherine from United Kingdom
  • "Spectacular service, and very knowledgeable staff with impeccable English skills. Stayed in an executive suite and they left a special kid size robe and slipper..." - PB in CA from California
  • "Very friendly staff Excellent breakfast." - Booking.com User from United Kingdom
  • "We received excellent service throughout our entire stay. It is in a great location - walking distance from everything you could need. The concierge was particu..." - I heart NY from Melbourne
  • "It appeared that many people staying at the hotel were couples or singles, like myself. This is clearly not a party hotel for young people. Nothing This hotel i..." - Al from NYC
  • "The staff at the hotel were very friendly and warm for all our stay, we were fortunate to be given a fabulous suite and the restaurant was fantastic. If I was p..." - Iain from United Kingdom
  • "The location, service and restaurant LE GRILL were excellent! Moreover the guide Marcela we were recommended by the hotel staff is very sufficient and loves her..." - Booking.com User from Russia
  • "1. Quality of service and of accommodation.2. The location. Nothing in this category. Close enough to main points of interest and adequately far enough from the..." - Frequent travel from Toronto, Canada
  • Hotels.com

    02/10/2012
    Kempinski Hybernská Prague Profile
    "Would recommend. Excellent breakfast buffet." - D. Hazelton from US
  • "The hotel is new, the rooms are very luxury very clean, staff is very pleasing and polite and helpfull. The breakfast buffet is great. The location is near th..." - Mostafa from Saudi Arabia
  • "Great staff with a happy disposition and a can do attitude. Love it. Rooms are clean and spacious." - Mark from Singapore