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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Thanks 88 Restaurant for your excellent service and sumptuous dishes. My family and I enjoyed every bit of it and look forward to coming back soon!!" - Maina Mwangi
  • "A friend bought my husband and I a brunch voucher for Lucca Restaurant and I must admit that I had a fantastic experience. The hostess, Faith, gave us a warm we..." - Gracy Ngugi
  • Kempinski Guest Survey

    25/01/2016
    Villa Rosa Kempinski Nairobi Profile
    "Enjoyed my stay as usual !.Kempinski Signature item are not completely clear to me." -
  • Kempinski Guest Survey

    25/01/2016
    Villa Rosa Kempinski Nairobi Profile
    "as usual standard of service, accommodation, food, welcome etc are top notch" -
  • Kempinski Guest Survey

    25/01/2016
    Villa Rosa Kempinski Nairobi Profile
    "Excellent Hospitality and service standard..The person who I spoke to at the reservations department in the hotel didnt make the reservation. I had to call a se..." -
  • "You can never go wrong with Villa Rosa Kempinski Nairobi. The food is simply Divine... served by kind and efficient staff. The ambience is beautiful and the bes..." - Florence Muhia
  • "Loved my experience here. The service was excellent, food amazing, rooms lovely. Definitely recommending it to friends." - Angelinah Aswani
  • "Good food, good service, good beds, good showers.....I could go on and on and on....." - Sandra Musotsi Oromo
  • "Booked a company function at the Lucca, for the first time had to relax and not chase after the waiters who constantly checked on our table. The food was amazi..." - Fiona Otieno
  • "Loved our stay at Villa Rosa Kempinski in Nairobi. Very friendly and helpful staff. 5 Star++" - expedia user
  • "Villa Rosa is heaven on earth..with comfort at your feet." - Peter Njuguna
  • Kempinski Guest Survey

    15/01/2016
    Villa Rosa Kempinski Nairobi Profile
    "Concierge was not able to give recommendation on Kenian style restaurant.Very good overall, I would have expected better quality juices.Very high service level ..." -
  • Kempinski Guest Survey

    15/01/2016
    Villa Rosa Kempinski Nairobi Profile
    "" -
  • Booking.com

    14/01/2016
    Villa Rosa Kempinski Nairobi Profile
    "Positive: Excellent service, very attentive and polite. Great facilities and location." - Suze from United Kingdom
  • "A stay to remember..Nice food nice staff ...Perfect for business or short stay before or after a safari trip
    Pros: Staff..food and room" - Dewidar from Egypt
  • "Villa Rosa Kempinski provides excellent services for their guests. The hotel has the highest level of security you can expect to make you feel safe during your..." - Donna from USA
  • Kempinski Guest Survey

    22/12/2015
    Villa Rosa Kempinski Nairobi Profile
    "Extraordinary friendly, comfortable and safe hotel" -
  • Kempinski Guest Survey

    22/12/2015
    Villa Rosa Kempinski Nairobi Profile
    "?" -
  • Kempinski Guest Survey

    21/12/2015
    Villa Rosa Kempinski Nairobi Profile
    "" -
  • Kempinski Guest Survey

    21/12/2015
    Villa Rosa Kempinski Nairobi Profile
    "Service was excllent, staff were nice, quality was exceptional." -
  • "Looking for quality, reliable, professional home based care??...This festive season do not worry about who'll sit in for you to give care to your elderly parent..." - Anne Shikuh
  • Kempinski Guest Survey

    14/12/2015
    Villa Rosa Kempinski Nairobi Profile
    "" -
  • Kempinski Guest Survey

    14/12/2015
    Villa Rosa Kempinski Nairobi Profile
    "helpful staff, very good food, we hosted an event and our events manager was very organised and adept at dealing with last minute changes,.none" -
  • "I absolutely love this place. I have been here several times and I love the service, the ambiance is fantastic. A visit to K-lounge, Balcony bar and Aquos was g..." - Moses L Habu
  • Kempinski Medallia Survey

    30/11/2015
    Villa Rosa Kempinski Nairobi Profile
    "General guest comments: Everyone exceeded my expectation. Thank you!
    Likelihood to Return: 5
    Likelihood to Recommend Property: 5
    Likelihood to Recommend Kempins..." - Guest
  • Kempinski Medallia Survey

    27/11/2015
    Villa Rosa Kempinski Nairobi Profile
    "General guest comments: Staff at check in and check out were very friendly, helpful and effcient, as well as room service staff. Offer of a complimentary coffee..." - Guest
  • Kempinski Medallia Survey

    23/11/2015
    Villa Rosa Kempinski Nairobi Profile
    "General guest comments: Top credits to the extrodinary hotel staff who were always friendly, helpful and superbly efficient
    Likelihood to Return: 6
    Likelihood t..." - Guest
  • Kempinski Medallia Survey

    23/11/2015
    Villa Rosa Kempinski Nairobi Profile
    "General guest comments: A wonderful and memorable stay.
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Medallia Survey

    16/11/2015
    Villa Rosa Kempinski Nairobi Profile
    "General guest comments: I would describe my stay at this amazing hotel as fabulous. Starting from the Jomo Kenyatta Airport pick up service to the staff at the ..." - Guest
  • "I had the most amazing experience at the tambourine. The decor and ambience takes you right to the Mediterranean without having to board a plane! Not forgetting..." - Vivian Wambui
  • "I was in Lucca restaurant at Villa Rosa Kempinski this afternoon and had breast of chicken, basil, sandwich and cream. The staff were exceptional. Quick service..." - McLigomar Yully
  • "I highly suggest people try the new menu for the 88 restaurant. From the stir fried quail, sushi, fried mixed vegetables, red curry beef, sweet & sour pork and ..." - Mandi Harrison
  • "I had a chance yesterday evening, Nov, 11, 2015 to taste the new Menu at 88 Lounge and Restaurant at Villa Rosa Kempinski. The food is excellent. I totally love..." - Peter Oluoch
  • "#breathless...If you havent been here then you dont know what you missing....this is just a den of a beautiful serenity...a HAVEN on earth....its the soul n b..." - Lynn Montie Chinese
  • "Nothing is perfect in this world but Villa Rosa Kempinski is so close to 'perfect'" - Titus Bravo
  • "The very best in town, one of it's own kind. I just picked some visitors there and everybody appreciated, what a place!" - Mc'Odera WuodNyakach
  • "The best five star hotels. Come you meet your expectations." - Lilian Karungari
  • Hotels.com

    13/06/2015
    Villa Rosa Kempinski Nairobi Profile
    "It was great like the many times before!" - N A from IE
  • "That is wonderful Hotel to be in Nairobi." - Mercy Okwemba
  • Booking.com

    11/06/2015
    Villa Rosa Kempinski Nairobi Profile
    "Positive:The rooms are just so cozy.
    Negative:Not a thing!." - Carolynn from Uganda
  • Booking.com

    11/06/2015
    Villa Rosa Kempinski Nairobi Profile
    "Positive:Keep the good work." - Ahmed from Kenya
  • "As far as hospitality is concerned, it's on top. The best" - Oledaa Mpakany Fernandez
  • Hotels.com

    01/08/2014
    Villa Rosa Kempinski Nairobi Profile
    "The Kempinski is an amazing property. This was my third time staying here since they opened in November 213, and the service is as good as any place I've stayed..." - Louise Guido from US