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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • Booking.com

    31/01/2016
    Hotel Baltschug Kempinski Profile
    "Positive: Perfect service, from start to finish. Great hotel." - Chris from United Kingdom
  • Booking.com

    24/01/2016
    Hotel Baltschug Kempinski Profile
    "Positive: Was upgraded fabulous room huge bed great location loved it!. Negative: Nothing" - Bridget from United Kingdom
  • "Had a fabulous stay in the Hotel Baltschug Kempinski Moscow - the service was good, the breakfast - such a great selection (expensive!), restaurant food great; ..." - Anna from Isle of Wight
  • "Best hotel ever" - wael elsayid aly salem
  • Kempinski Guest Survey

    14/12/2015
    Hotel Baltschug Kempinski Profile
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  • Hotels.com

    20/11/2015
    Hotel Baltschug Kempinski Profile
    "Very classy and sophisticated hotel. Very European feel. Everything was perfect. It is right by red square and the Kremlin, only a 5 minute walk. 5 star eleganc..." - Steven from US
  • Ctrip (zh)

    16/02/2015
    Hotel Baltschug Kempinski Profile
    "Great hotel with a good review by our team! actually loved everything from location to service and facilities." - D14997****
  • Kempinski Medallia Survey

    01/02/2015
    Hotel Baltschug Kempinski Profile
    "General guest comments: It took me a good while to adjust the room thermostat to get a comfortable temperature.
    Restaurant iPad: 6.0
    Likelihood to Return: 5
    Lik..." - Guest
  • Kempinski Medallia Survey

    28/01/2015
    Hotel Baltschug Kempinski Profile
    "General guest comments: Particularly, my gratitude to the professional responsible for our check in process, and also the concierge (not sure about their names,..." - Guest
  • Kempinski Medallia Survey

    27/01/2015
    Hotel Baltschug Kempinski Profile
    "General guest comments: bath and shower together does not work for me. I would appreciate more to have the option to chose between or only bath or only cabin sh..." - Guest
  • Kempinski Medallia Survey

    17/01/2015
    Hotel Baltschug Kempinski Profile
    "General guest comments: Reading lights in bed would be useful. Many thanks to Svetlana, Gennady and their team and Elena Volkova in banqueting for all their su..." - Guest
  • Ratestogo

    01/09/2014
    Hotel Baltschug Kempinski Profile
    "Real good place, hotel, stuff and price. I like it. I will stay there next time" - Natalia Salminen from Kotka
  • "Very nice classic hotel, great location and freindly staff" - Egrol from Israel
  • "Best hotel in Moscow. Wonderful spacious rooms, with excellent views of central Moscow iconic sites. Rooms are luxuriously equipped. The menu from room service ..." - Dale Biggs
  • "It is a very good hotel!" - Серый Серый
  • Booking.com

    21/05/2014
    Hotel Baltschug Kempinski Profile
    "Positive: The hotel is at an excellent location wehre you can reach to Red Square in couple of minutes by just passing the bridge. The exterior design is also f..." - Muhammet from Saudi Arabia
  • Hotels.com

    01/04/2014
    Hotel Baltschug Kempinski Profile
    "This hotel is very much a 5 star hotel, the service is implacable and it has all the amenities and facilities at your disposal, the piano bar was relaxing and e..." - RachPurdue from AU
  • Hotel.de

    24/03/2014
    Hotel Baltschug Kempinski Profile
    "Positiv: Large rooms, very friendly staff. Close to Kreml and Red Square. Nice SPA area with pool, sauna etc. Very clean." - Hotel.de User
  • "Hotels in Moscow are expensive. So, once you get over that you can start to appreciate each individual hotel on its merits. This was my third stay at a business..." - SunshineBoy from Cayman Islands
  • Ratestogo

    24/03/2014
    Hotel Baltschug Kempinski Profile
    "Hotels in Moscow are expensive. So, once you get over that you can start to appreciate each individual hotel on its merits. This was my third stay at a business..." - SunshineBoy from Cayman Islands
  • Kempinski Medallia Survey

    28/01/2014
    Hotel Baltschug Kempinski Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • "Positive: Location, breakfast, service.
    This was my fourth time in this hotel as it is very nice" - Sari M. from Finland
  • Kempinski Medallia Survey

    21/01/2014
    Hotel Baltschug Kempinski Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Medallia Survey

    15/01/2014
    Hotel Baltschug Kempinski Profile
    "General guest comments: Nous avons été soignés ; un bel hôtel , une belle chambre avec une vue magnifique et en plus ,sans demander ,une remise ! Une petite..." - Guest
  • Kempinski Medallia Survey

    08/01/2014
    Hotel Baltschug Kempinski Profile
    "General guest comments: very nice stay minor feedback on room design: electric socket on desk was not usable for us as it does not allow a standard multi adapto..." - Guest
  • Kempinski Medallia Survey

    01/01/2014
    Hotel Baltschug Kempinski Profile
    "General guest comments: the Concierge made an outstanding job - we appreciate his kind support!
    Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recom..." - Guest
  • Kempinski Medallia Survey

    18/12/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: The professionalism and attentiveness of the check in clerk, Ekaterina, was memorable. The assistance and attentiveness of the lady who ..." - Guest
  • Kempinski Medallia Survey

    18/12/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: The professionalism and attentiveness of the check in clerk, Ekaterina, was memorable. The assistance and attentiveness of the lady who ..." - Guest
  • Kempinski Medallia Survey

    09/12/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: Sehr hilfsbereit und kompetent war der Concierge.
    Likelihood to Return: 4
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Ke..." - Guest
  • Kempinski Medallia Survey

    26/11/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: This is one of the best run hotels I've stayed in, and that's saying alot since I've traveled for business globally for over 25 years. T..." - Guest
  • "it's cool hotel. i love it" - Nikhil Kumar