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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Witwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Hotels in Moscow are expensive. So, once you get over that you can start to appreciate each individual hotel on its merits. This was my third stay at a business..." - SunshineBoy from Cayman Islands
  • Kempinski Guest Survey

    28/01/2014
    Hotel Baltschug Kempinski Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 5" - Guest
  • "Positive: Location, breakfast, service.
    This was my fourth time in this hotel as it is very nice" - Sari M. from Finland
  • Kempinski Guest Survey

    21/01/2014
    Hotel Baltschug Kempinski Profile
    "Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Kempinski: 6" - Guest
  • Kempinski Guest Survey

    15/01/2014
    Hotel Baltschug Kempinski Profile
    "General guest comments: Nous avons été soignés ; un bel hôtel , une belle chambre avec une vue magnifique et en plus ,sans demander ,une remise ! Une petite..." - Guest
  • Kempinski Guest Survey

    08/01/2014
    Hotel Baltschug Kempinski Profile
    "General guest comments: very nice stay minor feedback on room design: electric socket on desk was not usable for us as it does not allow a standard multi adapto..." - Guest
  • Kempinski Guest Survey

    01/01/2014
    Hotel Baltschug Kempinski Profile
    "General guest comments: the Concierge made an outstanding job - we appreciate his kind support!
    Restaurant iPad: N/A
    Likelihood to Return: 6
    Likelihood to Recom..." - Guest
  • Kempinski Guest Survey

    18/12/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: The professionalism and attentiveness of the check in clerk, Ekaterina, was memorable. The assistance and attentiveness of the lady who ..." - Guest
  • Kempinski Guest Survey

    18/12/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: The professionalism and attentiveness of the check in clerk, Ekaterina, was memorable. The assistance and attentiveness of the lady who ..." - Guest
  • Kempinski Guest Survey

    09/12/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: Sehr hilfsbereit und kompetent war der Concierge.
    Likelihood to Return: 4
    Likelihood to Recommend Property: 6
    Likelihood to Recommend Ke..." - Guest
  • Holidaycheck

    01/12/2013
    Hotel Baltschug Kempinski Profile
    "Very nice 5 star level hotel, well located. It is expensive hotel, but very good experience, great service levels. Shoes cleaning is nice. There is also spa fac..." - Baiba from Keine Angaben
  • Kempinski Guest Survey

    26/11/2013
    Hotel Baltschug Kempinski Profile
    "General guest comments: This is one of the best run hotels I've stayed in, and that's saying alot since I've traveled for business globally for over 25 years. T..." - Guest
  • "it's cool hotel. i love it" - Nikhil Kumar
  • Travelrepublic

    13/09/2013
    Hotel Baltschug Kempinski Profile
    "One of the best hotels in Moscow, located in a privileged place. We did an upgrade to our room which had a fantastic view over the walls of the Kremlin and St. ..." - Félix from Spain