Should you find a lower rate on another website, within 24 hours of completing a reservation at Kempinski.com, Kempinski will match the lower rate found and will discount it even further by an additional 25%, for the entire duration of the reservation originally made on Kempinski.com. In addition to that, you’ll be upgraded to the next higher room category, subject to availability at the time of check in at the hotel.
The Kempinski.com Best Rate Guarantee is subject to Terms and Conditions – please review these before submitting your Kempinski.com Best Rate Guarantee Claim.
Submit a Kempinski Best Rate Guarantee Claim
Hotel Indonesia Kempinski Jakarta will review your Kempinski.com Best Rate Guarantee Claim within 24 hours (working days only) of submission to reservations.corporate@kempinski.com. Should you have not received a response from us after 24 hours.
Kempinski.com Best Rate Guarantee – Terms and Conditions
1) The Kempinski.com Best Rate Guarantee applies solely to reservations made at
Kempinski hotels through www.kempinski.com or official Kempinski hotel
websites.
2) If within 24 hours of completing a reservation on Kempinski.com, you find a rate
(“Comparison Rate”) on another website that is lower to the room rate that you
have booked on Kempinski.com (for the same hotel, same room type, same
number of people, same arrival and departure dates), please complete the
Kempinski.com Best Rate Guarantee Claim online.
3) The booking conditions applicable to the Comparison Rate (such as advanced
payment and deposit, change and cancellation policies) must be identical to the
booking conditions of the rate booked on Kempinski.com.
4) The Comparison Rate must be publicly viewable and bookable online.
5) The Kempinski.com Best Rate Guarantee does not apply to:
* Rates from so called “opaque” or auction sites where the hotel name and/or the
specific hotel is not known until the reservation is completed and a form of
payment is made or provided (such as priceline.com or hotwire.com).
* Any rates found on websites that package the hotel room and other travel
components such as flights, car rental, tours, etc.
* Rates which are not publicly available, such as corporate negotiated rates or
group, convention and/or event rates which are specifically agreed by
Kempinski to particular groups or companies.
* Rates quoted on direct mail or electronic mail solicitations.
* Rates offered to members only of certain groups or individuals that meet
previously specified criteria such as membership of particular associations or
special programmes not open to the public in general.
* Rates valid for extended stays beyond twenty (20) consecutive nights.
* Pre-paid rates which involve a voucher to be redeemed at the hotel.
* Kempinski Residences or any residential or extended stay accommodation
managed by Kempinski (such as the Kempinski Residences Astoria in Istanbul,
Turkey, for example).
6) Rate comparison between the Kempinski.com rate and the Comparison Rate will
be made net of any taxes, gratuities or any other fees associated with the room
rate.
7) If the Comparison Rate is sold on a different currency from the Kempinski.com
rate, the Comparison Rate will be converted to the same currency as used in the
original booking made on Kempinski.com, at the exchange rate applicable on the
date in which the Kempinski.com Best Rate Guarantee Claim is being
reviewed/validated.
8) If the Kempinski.com Best Rate Guarantee Claim refers to a reservation consisting
of several nights accommodation, the average rate for each night will be
compared to the average rate for each night, for an identical reservation, using the
website where the Comparison Rate is found.
9) The Kempinski.com Best Rate Guarantee is void where prohibited by law.
10) Hotel Indonesia Kempinski Jakarta reserves the right to alter or withdraw the
Kempinski.com Best Rate Guarantee at any time.