Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Atlantic provides top services on all fronts. The hotels placement at the outer Alster is perfect and the hotel itself is pure luxury. Tradiditional old fashion..." - A Traveller from DK
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: We had a wonderful stay at the hotel, the staff were extremely warm and welcoming and highly professional. Our room was of the highest ..." - Guest
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: The front office staff were warm and wonderful. Max and Laura were really helpful. Overall the staff at the hotel including the doorman ..." - Guest
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: Staff on Reception were exceedingly friendly and helpful. They gave a warm friendly welcome and lots of helpful advice. They were not "s..." - Guest
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: Front of house lady in red very good lovely warm and friendly welcome. Thank you to all the staff we enjoyed our stay and when we come b..." - Guest
  • "Positive: The location was excellent. The hotel was charming and elegant. The staff was friendly courteous and knowledgeable. The lobby was love..." - Alison from Germany
  • "Positive: stuff very helpful, size, clean and setup of the room is perfect, breakfast is good table setup is rich and classy, a true five stars..." - Amro from Egypt
  • "Positive: Really feel comfortable during whole stay!." - Jung from Germany
  • "The stay was delightful. The floors in the bathroom were heated which was very nice. The room was comfortable. The restaurant was delicious. Great stay all aro..." - expedia user
  • "As always staying at Kempinski is a dream. Rooms are huge and in top standard, the beds and pillows so nice that you don't want to get out of bed and the servic..." - Martin Malek
  • "Positive:Staff, location , facilities, bar.
    Negative:nothing not to like" - Philip from United Kingdom
  • "Positive:everything.
    Negative:nothing." - User from Netherlands
  • "Positive:Friendliness, helpfulness, exqusite dining, great rooms.." - LordHobson from United Kingdom
  • "Positive:Staff behavior very nice." - Sana from United Arab Emirates
  • "Positive:Great breakfast." - User from United Arab Emirates
  • "I needed a hotel near Hamburg HBF that was in a pleasant neighborhood for a family visit. The Kempinski is a classic European hotel of character. I, like my rel..." - A Traveller from US
  • "Everything is with in walking distance. Nice city to visit." - expedia user
  • "Positive:Every thing the staff very frindy , the location , very clean." - Mohammed from United Arab Emirates
  • "So elaborate place to stay in. Short walking distance to many shops and eateries." - Benje from Alabama, USA
  • "Positive:Everything.
    Negative:Nothing." - Reem from Kuwait
  • "Positive:location is good , a little journey to the city centre , about 1km walk. The bed was super comfortable ! , rooms all very clean , staff were all courte..." - Andrew from United Kingdom
  • "Positive:Pampering, friendly and helpful staff, relaxing and quality.." - User from Israel
  • "Positive:Beautiful hotel with extremely friendly staff. Loved every minute of our stay!." - Zoe from United Kingdom
  • "Positive:This is what a five star hotel is like!! We felt welcomed and looked after from the moment we arrived. The staff are able help with whatever you need...." - Jane from Australia
  • "Positive:It was a lovely hotel great location staff very pleasant and helpful." - Lisa from Australia
  • "Positive:amazing dinner at the Atlantic restaurant!." - Wei82328 from USA
  • "Positive:I like traditional Hotels! This is one of the best I have ever stayed in!." - David from USA
  • "We enjoyed this beautiful hotel, the incredible service we got there and its great location in downtown Hamburg.
    I told my friends I decided on this hotel becau..." - E from Indianapolis, IN
  • "Positive:Fantastic ,, luxury ,,, every time i go to it that is my 5th time." - Saad from USA
  • "Positive:Service, breakfast, pool facilities, location.." - MatNav from Germany
  • "Spent a very enjoyable weekend in Hamburg. Staff were unusually helpful and made our stay as good as could be." - max herrmann from london
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: The three days stay at the Atlantic Kempinski Hotel was a great and memorable experience. In particular, your two conciergies on service..." - Guest
  • "It was an amazing experience. This hotel blends a charming 1940s excess with all what you would expect from a 21st. century luxurious hotel brand." - Abdussalam from Heidelberg, DE
  • "Its a magnificent hotel - amazing!!! No doubt I'll be back." - itay from US
  • "Stayed in the Juniorsuite... Loved it❤️ Fantastic room with view over the Lake. Friendly staff and excellent service." - Tina from DK
  • "Positive:Bautiful hotel with classic enterier.Very comfort room,aprtament.Very clean.Hotel with top standard.Value for money definitely.." - Gordana from Montenegro
  • "Excellent hotel, perfectly situated." - Håkan from SE
  • "Positive:The Hotel , the Staff especially the Bar and Restaurant .Our meal and the staff who served it were excellent.." - Martin from United Kingdom
  • "Very pleasant and elegant Hotel with a very professional staff..." - A Traveller from GB
  • "Really fantastic staff cleanest room have stayed in for many years
    Hotel well decorated and not a missing bulb to be found in any chandeliers" - expedia user
  • "Beautiful hotel. Great place to stay loaded with history. Lovely big rooms which are well appointed and maintained. One of the nicest places I've stayed in a lo..." - Simon Guerin
  • "Positive:Everything the staff the location and services." - Mohammed from Jordan
  • "Positive:It was a gift for my parents 40th anniversary and from the moment they arrived they were greeted with warmth finding a beautiful greeting with kind wis..." - Nusaiba from Germany
  • "Positive:The service and the breakfast. ..
    Negative:My stay was to sort. .." - Wolfgang from South Africa
  • "Positive:The location & spa facilities.." - Suzanne from Germany
  • "Positive:Staff (including trainees) were wonderful, highly helpful and liked their smiles I always see.
    Negative:None." - User from Saudi Arabia
  • "Positive:Staff is very professional and very friendly, excellent valet parking,." - Eduard from Netherlands
  • "Positive:Friendliness of all the staff! Special mention for Spa staff who were so helpful! Had evening dinner - delicious cuisine and friendly staff! This hotel..." - Christopher from United Kingdom
  • "Positive:Service, Comfort, Luxury (simply everything was perfect)." - Arman from Germany
  • "Positive:I know a good hotel from a bad one and this hotel is simply exceptional - I felt like I didn't deserve to be there!.
    Negative:Nothing." - Mike from United Kingdom
  • "Positive:The employees & the way they help the guests." - Yousuf from Kuwait
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: I had a short but wonderful stay and will be back soon. All staff were excellent, especially the lady who served my table at breakfast. ..." - Guest
  • "Positive:It's a hotel with old history and style.
    Negative:Nothing." - Harry from Germany
  • "I am so happy that I choose this hotel. very kind people, great room spacious and beautifully decorated. Excellent houskepping. I am definitely going back." - Katayoun E. from N/A
  • "Positive:Great place to stop, great facilities, pool on the third floor is great. Would recommend the restaurant too. Bar in the evening is very pleasant, with ..." - Matthew from United Kingdom
  • "Positive: spacious and comfortable room, great bathroom cosy lounge and bar..
    Located only 5 min. from HamburgerKunsthalle. Attentive and smiling staff. Very qu..." - Peter T. from Denmark
  • "Positive:The service at the reception and in the restaurant was superb! I was taken very well care of.." - Agnieszka from Poland
  • "Positive:The service, the bar, the décor, the cleanliness of the rooms and our bed was turned down every night! Wonderful hotel - Would definitely go again.." - Miranda from United Kingdom
  • "Positive: Alles war PERFEKT." - Süleyman from Switzerland
  • "Positive: Excellent, friendly staff! The doormen were always helpful and chatty, making you feel welcome! Beautiful bathroom and bedroom! Swimming pool and saun..." - BexyCharlotte from United Kingdom
  • Travelrepublic

    Hotel Atlantic Kempinski Hamburg Profile
    "comfortable, good location, made perfect by friendliness and helpfulness of staff-thank you Atlantis team." - Christine from London, United Kingdom
  • "Positive: As a frequent traveller for business I stay in a lot of hotels. This was perfect. You pay for what you get. Proximity to train station without the noi..." - User from United Kingdom
  • "Positive: Public areas very beautiful. lots of display cases in the corridors that reminded of the history of hamburg" - User from United Kingdom
  • "Positive: Location is very good.Very hospitable staff.The hotel with history.." - Zinyat from United Kingdom
  • "Positive: Top -Hotel." - User from Germany
  • "Positive: Amazing rooms, I got one with Balcony (Room 476 which was AMAZING)." - User from Switzerland
  • "Positive: Comfortable beds and wonderful bathrooms. Art Deco bar was a great place for a night cap or s snack. Staff professional and engaging..
    Negative: Nothi..." - Saeed from United Kingdom
  • "Positive: Service, style and comfort
    Very pleasant stay." - Rolf R. from Norway
  • "Positive: very good hotel really kind staff it was perfect." - Abdelhamid from France
  • "Positive: It is in an excellent location, very close to the central station and shopping areas. The room is extremely clean, I enjoy the stay very much. The res..." - User from United Kingdom
  • "Positive: Everything! The ambience was exceptional and the staff were wonderful.." - Susan from United Kingdom
  • "Positive: Great location, major food street and market are just minutes away." - Imran from Pakistan
  • "Positive: The good services.
    Negative: Nothing." - Khaled from Kuwait
  • "Positive: I liked everything there and I. Think its perfect ,." - Hana from Saudi Arabia
  • "Positive: Everything. Excellent staff, comfortable, large room, nice swimming pool, excellent restaurant, good location very near central station and museums an..." - User from United Kingdom
  • "Positive: Stayed previously - excellent service and courteous staff. Good location not far from station and city centre. Restaurants a short walk. Pool a decent..." - Christopher from United Kingdom
  • "Positive: Every things was great ...." - Huda from United Arab Emirates
  • "Positive: first time after their renovation that we have been back. rooms are excellent , staff and service very good and efficient..
    Negative: its a bit 'stiff..." - Susanne from South Africa
  • "Positive: The location next to a pretty lake is excellent. The staff is very friendly and speaks English. The hotel appears newly renovated. Lunch in the out..." - Lisa from Netherlands
  • "The Atlantic Hotel was recently redone - refurbished. The room I stayed in (lake view) was OUTSTANDING! Totally redone, beautiful and prompt service. Attention ..." - Michael from US
  • "Positive: Elegant hotel, slightly old fashioned in a very charming way. Very nice and professional staff. Comfortable room with beautiful view of the lake. Amaz..." - Stéphane from Spain
  • "Positive: Everything.
    Negative: Room keys ( big, heavy, smelly, and have to ask for them every time you leave the hotel because there is no way to take them wit..." - Waleed from Kuwait
  • "Positive: I like everything in the Hotel and we have been superbly treated." - Carlos from Argentina
  • "Positive: The Atlantic offers all that you expect from a 5-star hotel. Breakfast (with live piano music) was top..
    Negative: The a la carte diner menu was a bit..." - Willem from Netherlands
  • "The staffs are attentive! The air con in our room had some problems, hotel reception sent technician to check immediately. I wanted to tip the technician but he..." - Lai from Hong Kong
  • "A classic old hotel with well maintained facilities. Great knowledgeable and friendly staff. Common area comfortable. Breakfast and dinners are top class. Bedro..." - Robin from U.S.A.
  • "very good location. 5mins walking to the main train station. and 15mins to city hall and shopping area. staffs there are all very friendly." - User from Singapore
  • "The location was superb and the fact that it is an old hotel with all the up to date comfort." - Mario from Argentina