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Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "It was an amazing experience. This hotel blends a charming 1940s excess with all what you would expect from a 21st. century luxurious hotel brand." - Abdussalam from Heidelberg, DE
  • "Its a magnificent hotel - amazing!!! No doubt I'll be back." - itay from US
  • "Stayed in the Juniorsuite... Loved it❤️ Fantastic room with view over the Lake. Friendly staff and excellent service." - Tina from DK
  • "Positive:Bautiful hotel with classic enterier.Very comfort room,aprtament.Very clean.Hotel with top standard.Value for money definitely.." - Gordana from Montenegro
  • "Excellent hotel, perfectly situated." - Håkan from SE
  • "Positive:The Hotel , the Staff especially the Bar and Restaurant .Our meal and the staff who served it were excellent.." - Martin from United Kingdom
  • "Very pleasant and elegant Hotel with a very professional staff..." - A Traveller from GB
  • "Really fantastic staff cleanest room have stayed in for many years
    Hotel well decorated and not a missing bulb to be found in any chandeliers" - expedia user
  • "Beautiful hotel. Great place to stay loaded with history. Lovely big rooms which are well appointed and maintained. One of the nicest places I've stayed in a lo..." - Simon Guerin
  • "Positive:Everything the staff the location and services." - Mohammed from Jordan
  • "Positive:The service and the breakfast. ..
    Negative:My stay was to sort. .." - Wolfgang from South Africa
  • "Positive:It was a gift for my parents 40th anniversary and from the moment they arrived they were greeted with warmth finding a beautiful greeting with kind wis..." - Nusaiba from Germany
  • "Positive:The location & spa facilities.." - Suzanne
  • "Positive:Staff (including trainees) were wonderful, highly helpful and liked their smiles I always see.
    Negative:None." - Booking.com User from Saudi Arabia
  • "Positive:Staff is very professional and very friendly, excellent valet parking,." - Eduard from Netherlands
  • "Positive:Friendliness of all the staff! Special mention for Spa staff who were so helpful! Had evening dinner - delicious cuisine and friendly staff! This hotel..." - Christopher
  • "Positive:Service, Comfort, Luxury (simply everything was perfect)." - Arman
  • "Positive:I know a good hotel from a bad one and this hotel is simply exceptional - I felt like I didn't deserve to be there!.
    Negative:Nothing." - Mike
  • "Positive:The employees & the way they help the guests." - Yousuf from Kuwait
  • Kempinski Guest Survey

    25/02/2015
    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: I had a short but wonderful stay and will be back soon. All staff were excellent, especially the lady who served my table at breakfast. ..." - Guest
  • "Positive:It's a hotel with old history and style.
    Negative:Nothing." - Harry from Germany
  • "Positive:Great place to stop, great facilities, pool on the third floor is great. Would recommend the restaurant too. Bar in the evening is very pleasant, with ..." - Matthew from The United Kingdom
  • "I am so happy that I choose this hotel. very kind people, great room spacious and beautifully decorated. Excellent houskepping. I am definitely going back." - Katayoun E. from N/A
  • "Positive: spacious and comfortable room, great bathroom cosy lounge and bar..
    Located only 5 min. from HamburgerKunsthalle. Attentive and smiling staff. Very qu..." - Peter T. from Denmark
  • "Positive:The service at the reception and in the restaurant was superb! I was taken very well care of.." - Agnieszka from Poland
  • "Positive:The service, the bar, the décor, the cleanliness of the rooms and our bed was turned down every night! Wonderful hotel - Would definitely go again.." - Miranda from United Kingdom
  • "Positive: Alles war PERFEKT." - Süleyman from Switzerland
  • "Positive: Excellent, friendly staff! The doormen were always helpful and chatty, making you feel welcome! Beautiful bathroom and bedroom! Swimming pool and saun..." - Bex from United Kingdom
  • Travelrepublic

    19/12/2014
    Hotel Atlantic Kempinski Hamburg Profile
    "comfortable, good location, made perfect by friendliness and helpfulness of staff-thank you Atlantis team." - Christine from London, United Kingdom
  • "Positive: As a frequent traveller for business I stay in a lot of hotels. This was perfect. You pay for what you get. Proximity to train station without the noi..." - Booking.com User from United Kingdom
  • "Positive: Public areas very beautiful. lots of display cases in the corridors that reminded of the history of hamburg" - Splendia.com User from United Kingdom
  • "Positive: Location is very good.Very hospitable staff.The hotel with history.." - Booking.com User from United Kingdom
  • "Positive: Top -Hotel." - Booking.com User from Germany
  • "Positive: Amazing rooms, I got one with Balcony (Room 476 which was AMAZING)." - Booking.com User from Switzerland
  • "Positive: Comfortable beds and wonderful bathrooms. Art Deco bar was a great place for a night cap or s snack. Staff professional and engaging..
    Negative: Nothi..." - Saeed from United Kingdom
  • "Positive: Service, style and comfort
    Very pleasant stay." - Rolf R. from Norway
  • "Positive: very good hotel really kind staff it was perfect." - Abdelhamid from Morocco
  • "Positive: STAFF AND HOTEL WAS EXCELLENT. LOCATION IS PERFECT RIGHT ON THE LAKE, ROOM WAS GREAT, BED COMFY AND A GREAT SHOWER.." - Richard from United Kingdom
  • "Positive: It is in an excellent location, very close to the central station and shopping areas. The room is extremely clean, I enjoy the stay very much. The res..." - Booking.com User from United Kingdom
  • "Positive: Great location, major food street and market are just minutes away." - Imran from Pakistan
  • "Positive: Everything! The ambience was exceptional and the staff were wonderful.." - Susan from United Kingdom
  • "Positive: The good services.
    Negative: Nothing." - Khaled from Kuwait
  • "Positive: I liked everything there and I. Think its perfect ,." - Hana from Saudi Arabia
  • "Positive: Everything. Excellent staff, comfortable, large room, nice swimming pool, excellent restaurant, good location very near central station and museums an..." - Booking.com User from United Kingdom
  • "Positive: Stayed previously - excellent service and courteous staff. Good location not far from station and city centre. Restaurants a short walk. Pool a decent..." - Christopher from United Kingdom
  • "Positive: Every things was great ...." - Huda from United Arab Emirates
  • "Positive: first time after their renovation that we have been back. rooms are excellent , staff and service very good and efficient..
    Negative: its a bit 'stiff..." - Susanne from South Africa
  • "Positive: The location next to a pretty lake is excellent. The staff is very friendly and speaks English. The hotel appears newly renovated. Lunch in the out..." - Lisa from Netherlands
  • "The Atlantic Hotel was recently redone - refurbished. The room I stayed in (lake view) was OUTSTANDING! Totally redone, beautiful and prompt service. Attention ..." - Michael from US
  • "Positive: Elegant hotel, slightly old fashioned in a very charming way. Very nice and professional staff. Comfortable room with beautiful view of the lake. Amaz..." - Stéphane from France
  • "Positive: Everything.
    Negative: Room keys ( big, heavy, smelly, and have to ask for them every time you leave the hotel because there is no way to take them wit..." - Waleed from Kuwait
  • "Positive: I like everything in the Hotel and we have been superbly treated." - Carlos from Argentina
  • "Positive: The Atlantic offers all that you expect from a 5-star hotel. Breakfast (with live piano music) was top..
    Negative: The a la carte diner menu was a bit..." - Willem from Netherlands
  • "A classic old hotel with well maintained facilities. Great knowledgeable and friendly staff. Common area comfortable. Breakfast and dinners are top class. Bedro..." - Robin from U.S.A.
  • "The staffs are attentive! The air con in our room had some problems, hotel reception sent technician to check immediately. I wanted to tip the technician but he..." - Lai from Hong Kong
  • "very good location. 5mins walking to the main train station. and 15mins to city hall and shopping area. staffs there are all very friendly." - Booking.com User from Singapore
  • "The location was superb and the fact that it is an old hotel with all the up to date comfort." - Mario from Argentina