Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Reto Wittwer, CEO Kempinski Hotels
Welcome to the intersection of social media and hospitality! 
Reto Wittwer, CEO Kempinski Hotels 

Share your opinion with us

  • "Positive: Elegant hotel, slightly old fashioned in a very charming way. Very nice and professional staff. Comfortable room with beautiful view of the lake. Amaz..." - Stéphane from France
  • "Positive: Everything.
    Negative: Room keys ( big, heavy, smelly, and have to ask for them every time you leave the hotel because there is no way to take them wit..." - Waleed from Kuwait
  • "Positive: Every thing in hotel and moor the room s and staff.
    Negative: The location it is letel fare from the shoping center." - Fuad from Kuwait
  • "Beautiful hotel, newly renovated rooms, great staff!" - Sharon
  • "The Hotel was delightful in its decor and ambience which made us feel welcome as we walked into the foyer. We cannot find any faults at all during our very shor..." - Yvonne from London UK
  • "I found Atlantic to be very comfortable, with an amazing staff in every area. Slight negative would be gym is lovely but very small." - expedia user
  • "Positive: I like everything in the Hotel and we have been superbly treated." - Carlos from Argentina
  • "The Hotel Atlantic Kempinski Hamburg is the nicest hotel I have ever experienced. Impeccable service, luxurious surroundings, divine food. This hotel has been p..." - Susan from Novato, California
  • "Positive: The Atlantic offers all that you expect from a 5-star hotel. Breakfast (with live piano music) was top..
    Negative: The a la carte diner menu was a bit..." - Willem from Netherlands
  • "I loved the room they gave me which was spacious and had a great bathroom with a bath... it was in the newly renovated wing." - User from GB
  • "Everyone and everything exceeded my expectations." - Renata
  • "A classic old hotel with well maintained facilities. Great knowledgeable and friendly staff. Common area comfortable. Breakfast and dinners are top class. Bedro..." - Robin from U.S.A.
  • "The staffs are attentive! The air con in our room had some problems, hotel reception sent technician to check immediately. I wanted to tip the technician but he..." - Lai from Hong Kong
  • "very good location. 5mins walking to the main train station. and 15mins to city hall and shopping area. staffs there are all very friendly." - User from Singapore
  • "The perfect t combination - excellent hotel in an excellent location ...don't feel I could have chosen better" - A verified traveller
  • "I have to say that i had a GREAT stay, the reception, service, rooms and spa facilities were perfect. I had a very good night sleep in a cool (airco) and quiet ..." - Mpiece from Germany
  • "The location was superb and the fact that it is an old hotel with all the up to date comfort." - Mario from Argentina
  • "Hotel Atlantik is an old fashioned classic hotel. Staff is very helpful in every way. Rooms are large and clean. Piano music trickling in from the courtyard din..." - User from US
  • "Great hotel with excellent service, everything is in perfect condition." - User from DE