Guest Reviews

Don't just take our word for it, see what our guests are saying about their experiences at Kempinski Hotels. We think that meeting our guests on social media is a wonderful way to listen to unsolicited feedback. And of course this feedback helps guide us at Kempinski, as we strive to create memorable journeys for our guests.

Share your opinion with us

  • "Positive:The location & spa facilities.." - Suzanne
  • "Positive:Staff (including trainees) were wonderful, highly helpful and liked their smiles I always see.
    Negative:None." - User from Saudi Arabia
  • "Positive:Staff is very professional and very friendly, excellent valet parking,." - Eduard from Netherlands
  • "Positive:Friendliness of all the staff! Special mention for Spa staff who were so helpful! Had evening dinner - delicious cuisine and friendly staff! This hotel..." - Christopher
  • "Positive:Service, Comfort, Luxury (simply everything was perfect)." - Arman
  • "Positive:I know a good hotel from a bad one and this hotel is simply exceptional - I felt like I didn't deserve to be there!.
    Negative:Nothing." - Mike
  • "Positive:The employees & the way they help the guests." - Yousuf from Kuwait
  • Kempinski Guest Survey

    Hotel Atlantic Kempinski Hamburg Profile
    "General guest comments: I had a short but wonderful stay and will be back soon. All staff were excellent, especially the lady who served my table at breakfast. ..." - Guest
  • "Positive:It's a hotel with old history and style.
    Negative:Nothing." - Harry from Germany
  • "I am so happy that I choose this hotel. very kind people, great room spacious and beautifully decorated. Excellent houskepping. I am definitely going back." - Katayoun E. from N/A
  • "Positive:Great place to stop, great facilities, pool on the third floor is great. Would recommend the restaurant too. Bar in the evening is very pleasant, with ..." - Matthew from The United Kingdom
  • "Positive: spacious and comfortable room, great bathroom cosy lounge and bar..
    Located only 5 min. from HamburgerKunsthalle. Attentive and smiling staff. Very qu..." - Peter T. from Denmark
  • "Positive:The service at the reception and in the restaurant was superb! I was taken very well care of.." - Agnieszka from Poland
  • "Positive:The service, the bar, the décor, the cleanliness of the rooms and our bed was turned down every night! Wonderful hotel - Would definitely go again.." - Miranda from United Kingdom
  • "Positive: Alles war PERFEKT." - Süleyman from Switzerland
  • "Positive: Excellent, friendly staff! The doormen were always helpful and chatty, making you feel welcome! Beautiful bathroom and bedroom! Swimming pool and saun..." - Bex from United Kingdom
  • "Beautiful Hotel Nice view very friendly staff" - User from IE
  • Travelrepublic

    Hotel Atlantic Kempinski Hamburg Profile
    "comfortable, good location, made perfect by friendliness and helpfulness of staff-thank you Atlantis team." - Christine from London, United Kingdom
  • "Positive: As a frequent traveller for business I stay in a lot of hotels. This was perfect. You pay for what you get. Proximity to train station without the noi..." - User from United Kingdom
  • "Loved this place - it was so smart, clean and in a great location for the city centre and main station. Easy to get everywhere. The rooms were large and comfo..." - expedia user
  • "Positive: Public areas very beautiful. lots of display cases in the corridors that reminded of the history of hamburg" - User from United Kingdom
  • "Positive: Location is very good.Very hospitable staff.The hotel with history.." - User from United Kingdom
  • "Ambiance, Staff, Comfort of the room and location Wonderful traditional hotel with a very convenient location because close to the main train station and beauti..." - Jutta from Kailua Kona Hawaii USA
  • "Positive: Top -Hotel." - User from Germany
  • "Positive: Amazing rooms, I got one with Balcony (Room 476 which was AMAZING)." - User from Switzerland
  • "Positive: Comfortable beds and wonderful bathrooms. Art Deco bar was a great place for a night cap or s snack. Staff professional and engaging..
    Negative: Nothi..." - Saeed from United Kingdom
  • "Me and my wife and our Little er all have a very good time there. Very neat and clean rooms, and top brakfast. One tip Book rooms with view to Alster lake its s..." - bobby from zaman
  • "Positive: Service, style and comfort
    Very pleasant stay." - Rolf R. from Norway
  • "Positive: very good hotel really kind staff it was perfect." - Abdelhamid from Morocco
  • "Positive: It is in an excellent location, very close to the central station and shopping areas. The room is extremely clean, I enjoy the stay very much. The res..." - User from United Kingdom
  • "Positive: Everything! The ambience was exceptional and the staff were wonderful.." - Susan from United Kingdom
  • "Positive: Great location, major food street and market are just minutes away." - Imran from Pakistan
  • "Positive: The good services.
    Negative: Nothing." - Khaled from Kuwait
  • "Positive: I liked everything there and I. Think its perfect ,." - Hana from Saudi Arabia
  • "Positive: Everything. Excellent staff, comfortable, large room, nice swimming pool, excellent restaurant, good location very near central station and museums an..." - User from United Kingdom
  • "Positive: Stayed previously - excellent service and courteous staff. Good location not far from station and city centre. Restaurants a short walk. Pool a decent..." - Christopher from United Kingdom
  • "Positive: Every things was great ...." - Huda from United Arab Emirates
  • "it seemed to be the united nations, people from around the world brought together at the atlantic. nothing walk or drive everywhere. loved hafencity. extremely ..." - expedia user
  • "Positive: first time after their renovation that we have been back. rooms are excellent , staff and service very good and efficient..
    Negative: its a bit 'stiff..." - Susanne from South Africa
  • "Positive: The location next to a pretty lake is excellent. The staff is very friendly and speaks English. The hotel appears newly renovated. Lunch in the out..." - Lisa from Netherlands
  • "The Atlantic Hotel was recently redone - refurbished. The room I stayed in (lake view) was OUTSTANDING! Totally redone, beautiful and prompt service. Attention ..." - Michael from US
  • "The Atlantic Kempinski is a gorgeous hotel set on Lake Alster. The staff is very friendly and was helpful with dinner suggestions. The rooms are large with very..." - Busy Q. from US
  • "Positive: Elegant hotel, slightly old fashioned in a very charming way. Very nice and professional staff. Comfortable room with beautiful view of the lake. Amaz..." - Stéphane from France
  • "Positive: Everything.
    Negative: Room keys ( big, heavy, smelly, and have to ask for them every time you leave the hotel because there is no way to take them wit..." - Waleed from Kuwait
  • "Beautiful hotel, newly renovated rooms, great staff!" - Sharon
  • "I found Atlantic to be very comfortable, with an amazing staff in every area. Slight negative would be gym is lovely but very small." - expedia user
  • "The Hotel was delightful in its decor and ambience which made us feel welcome as we walked into the foyer. We cannot find any faults at all during our very shor..." - Yvonne from London UK
  • "Positive: I like everything in the Hotel and we have been superbly treated." - Carlos from Argentina
  • "The Hotel Atlantic Kempinski Hamburg is the nicest hotel I have ever experienced. Impeccable service, luxurious surroundings, divine food. This hotel has been p..." - Susan from Novato, California
  • "Positive: The Atlantic offers all that you expect from a 5-star hotel. Breakfast (with live piano music) was top..
    Negative: The a la carte diner menu was a bit..." - Willem from Netherlands
  • "Everyone and everything exceeded my expectations." - Renata
  • "The staffs are attentive! The air con in our room had some problems, hotel reception sent technician to check immediately. I wanted to tip the technician but he..." - Lai from Hong Kong
  • "A classic old hotel with well maintained facilities. Great knowledgeable and friendly staff. Common area comfortable. Breakfast and dinners are top class. Bedro..." - Robin from U.S.A.
  • "very good location. 5mins walking to the main train station. and 15mins to city hall and shopping area. staffs there are all very friendly." - User from Singapore
  • "The perfect t combination - excellent hotel in an excellent location ...don't feel I could have chosen better" - expedia user
  • "The location was superb and the fact that it is an old hotel with all the up to date comfort." - Mario from Argentina
  • "Great hotel with excellent service, everything is in perfect condition." - User from DE
  • "Hotel Atlantik is an old fashioned classic hotel. Staff is very helpful in every way. Rooms are large and clean. Piano music trickling in from the courtyard din..." - User from US