Terms & Conditions

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CONTACT US:

Do you have a question, or are you looking forward to being pampered? Give us a call or write us an email.

OPENING HOURS

Fitness Center :
Mon – Sun 5.00a.m. – 12:00a.m.

Spa :
Mon – Fri 11:00a.m. – 09:00p.m.
Sat – Sun 10:00a.m. – 08:00p.m.

SPA TREATMENTS

Please be at the Spa 15 minutes before the time of your appointment.

Please understand that late arrivals will not receive an extension of scheduled treatment.

We recommend that our male customers having reserved a facial treatment shave about an hour before their appointment to ensure the best quality of treatment.

Accessories (bathrobe, towels, slippers ...) will be provided. The Spa and Fitness Centre are not accessible to anyone under the age of 18.

GIFT CERTIFICATES

An ideal gift for spa enthusiasts, gift certificates are available at "Le Spa" of the Grand Hotel Kempinski Geneva.

SPA PACKAGES

Information on special spa packages or group programme can be obtained by contacting Le Spa Reception at +41 22 908 9444.

HEALTH CONDITIONS

Please advise us of any health conditions (allergies or injuries…) which could affect your treatment when making your spa reservation.

PREGNANCY

Please allow the Spa Reception to help you select the treatments that are best suited to your special conditions.

LOSS OR DAMAGE

We regret that we cannot be held responsible for the loss or damage of personal belongings items.

Please keep all valuables locked in your locker during your visit. To protect your clothing, we also ask that you wear the robe provided.

ACCIDENTS OR INJURIES

Le Spa declines all responsibility in case of accident or injury..

RESTRICTIONS ON THE USE OF FACILITIES

The use of tobacco is strictly prohibited.

To respect the tranquillity of everyone, you are kindly requested not to use your mobile phone.

Proper attire must be worn while exercising. Sports shoes are required in the fitness centre.

SPA BOUTIQUE

To continue your spa experience at home, all spa products used in the treatments and services are available in our spa boutique.

REFUND POLICY

Unopened retail products can be exchanged within 5 days of purchase, if presented with the original receipt. No credit card refunds will be processed.

CANCELLATION POLICY

Any Spa treatment cancellation or modification in the time schedule not made minimum 24 hours in advance will not give rise to any reimbursement of the treatment reserved..

MASSAGES

Our massages are neither medical nor paramedical. All of them are well-being, aesthetic and non-therapeutic care treatments. The term «massage» may also be used to express body modeling using different and varied techniques by masseurs trained in authorized centers or by beauticians.