Kempinski Hotel Mall of the Emirates drives guest satisfaction and operational efficiency through technology innovations.

The results: a digitally enhanced check-in experience, greener operations and a hotel technology innovation award.

Kempinski Hotel Mall of the Emirates has introduced a number of technological innovations over the past few months, including tablet-based express guest services, iPads in the hotel’s restaurants and limousines, and a new in-room energy management system that is already seeing a significant reduction in the hotel’s carbon footprint. The hotel was recognised as one of the 2012 EMEA Hotel Technology Innovators during the Hotel Technology Next Generation (HTNG) European Conference held in Austria earlier this month. 

Opera2Go, the hotel’s property management system, went live last month and has already received very positive feedback from guests. Through tablet devices employees can now wirelessly connect to instantly respond to guest queries whilst on the go and manage a guest’s check-in and checkout with much greater efficiency, hence significantly improving the whole experience.

The focus on mobility has also seen the introduction of IPads in some of the hotel’s restaurants, including the recently re-opened Aspen by Kempinski lobby lounge. At 1897 Bar, the IPads feature menus containing images of the food available as well as videos on how to make cocktails and light a cigar. This has been very well received by the hotel’s guests and employees.

As part of the property’s green initiatives, Kempinski Hotel Mall of the Emirates has introduced a new in-room energy management system. Through the use of nearly 3,500 zigbee wireless devices and a unique thermostat technology called recovery time, this system automatically determines the guest’s requirements and continuously adjusts the air-conditioning and lighting accordingly hence reducing the property’s carbon footprint without compromising the guest’s experience. The forecasted annual savings for this energy management solution, the largest deployment of zigbee technology in the Middle East, include a 19% energy cost reduction and an average of 425 hours runtime savings on energy per room. 

At the Hotel Technology Next Generation (HTNG) European Conference held in Vienna, Austria earlier this month, Kempinski Hotel Mall of the Emirates was named one of the 2012 EMEA Hotel Technology Innovators for its burstable and ubiquitous Wi-Fi deployment; an innovative approach to providing on-demand bandwidth to guests, particularly to meetings, a first of its kind in the UAE.


Note to Editors:

About Kempinski Hotel Mall of the Emirates:

Priding itself on offering guests innovative experiences, Kempinski Hotel Mall of the Emirates has some of the most unique and stylish room products in the region. Fifteen stunning Ski Chalets marry sand and snow, offering views of the Arabian Gulf on one side and ski slopes on the other. The über-sleek Executive Tower Suites and the luxurious Presidential Suite are an exercise in modern elegance and provide an exclusive haven for discerning guests. Each of the hotel’s 393 deluxe rooms and suites is equipped with a large plasma flat-screen TV with access to 80 international satellite channels, as well as a DVD and multi-media player. In addition, all rooms have a fully furnished dining area as well as stylish and well-appointed marble bathrooms.

About Kempinski: 

Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 75 five-star hotels in 31 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which is celebrating its tenth anniversary in 2014. •


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Issued by:

 • Marketing Communications Manager • Kempinski Hotel Mall of the Emirates • Sheikh Zayed Road • 120679 Dubai • United Arab Emirates

Tel +971 4 341 00 00 • Fax +971 341 45 00 • Mobile +971 50 3575102 • •