WideHeaderImagePressRelease.jpgtitle="Wide" />

Hotel Policies

- Room Rate

  • All rates are subject to 7% Sales Tax & 10% Service Charge.
  • Rates include: complimentary mini bar replenished once per day (every 24 hours) and complimentary wired Internet access.
  • A maximum of two adults and one child (MAXIMUM) is allowed per guest room.  Extra beds are available at a supplement rate.

- Check-in 

  • Check-in time from 15:00 hrs.
  • Official identification is required upon check-in.
  • Credit card or cash deposit is required upon check-in for incidental charges.
  • Early check-in is subject to availability and charges apply.

- Check-out 

  • Check-out time is at 12:00 hrs.
  • Late check-out is subject to availability and charges apply.

- Payment

  • Hotel accepts: Cash, American Express, Master card and Visa.

- Children 

  • A child under 6 years of age, in the room with their parents.
  • A child under 6 years of age, breakfast and dinner is complimentary, when consumed at the buffet.
  • Children between 6 to 12 years of age receive 50% discount on the breakfast and dinner buffets.
  • All children 13 years and above are considered adults.

- Extra Bed 

  • Extra beds are for children only.
  • Children under 6 years – complimentary.
  • Age 6 to 12 years – JD 35++ inclusive of breakfast.

- Food & Beverage 

  • Food and Alcoholic beverages are not allowed to be brought into the hotel for hygiene and quality control issues.
  • The hotel screens luggage as part of a standard security process and reserves the right to remove all alcoholic beverages from guest luggage that violates this policy. 
  • Any alcoholic beverage found will be removed, securely stored and returned upon departure. 
  • Guests will not receive any monetary compensation for alcoholic beverages that were removed from luggage. 

- Non Resident 

  • Kempinski Hotel Ishtar Dead Sea, upon evaluation of customer and security concerns, has implemented a "no visitor" policy.  We regret any inconvenience this may cause, which is focusing on enhancing a sense of total privacy for all our guests.  For more information on this policy, please contact us in advance.

- Pets 

  • Pets not allowed

- Cancellation

  • For cancellation or modification of your booking please refer to you booking confirmation correspondence.