Ashur Pool | Kempinski Hotel Ishtar Dead Sea


In order to make your stay as enjoyable and comfortable as possible, please go through our Hotel Policies and Disclaimer.

Hotel Policies

- Room Rate 

  • All rates are subject to 7% sales tax & 10% service charge.
  • Rate includes: Complimentary Mini-Bar replenished once per day (every 24 hours) and complimentary wired internet access.
  • A maximum of two adults and one child is allowed in the hotel room.

- Check-in 

  • Check-in time starts at 15:00 hrs.
  • Official identification is required upon check-in.
  • Credit card or cash deposit are required at check-in for incidental charges.
  • Early check-in is subject to availability and subject to charges.

- Check-out 

  • Check-out time is at 12:00 hrs.
  • Late check-out is subject to availability and subject to charges.

- Payment 

  • Hotel accepts: American Express, MasterCard and Visa.

- Children 

  • Children under 6 years stay free in the room of their parents (maximum one child per room). Breakfast is complimentary for children under 6 years when taken from the breakfast buffet.
  • All children between 6 to 12 years of age receive a 50% discount on the breakfast buffet. If you require an extra bed we have roll-away beds available at a supplement rate.
  • All children 13 years and above are considered adults.

- Extra Bed 

  • Extra beds are for children only.
  • Children under 6 years: Free of charge.
  • Age 6 to 12: JD 30.00++ (including breakfast)

- Food & Beverage 

  • Due to Health & Safety precautions, we do not allow any foods or beverages (including alcohol) from outside of the hotel to be consumed on the hotel property.

- Non Resident 

  • To respect the privacy of our resident guests outside guests are not allowed access to the hotel premises without management approval.

- Pets 

  • Pets not allowed

- Cancellation

  • A cancellation or modification of your booking without any charge is only possible at least 72 hours prior to the date of your arrival.
  • Cancellation received within 72 hours from the date of your arrival or in case of non arrival (no show), we will charge you the amount of one night stay including service charge and the applicable sales taxes.
  • In case of early departure, the hotel reserves the right to charge you the full stay as per the original reservation confirmation.



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