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A carefree experience

The hotel's impeccable services include: VIP ski passes, a state-of-the-art ski room, ski instructors, Kids Club and baby-sitting, limousine services and car rentals on request, organised excursions, hiking, rafting and horse riding. The sky is the limit.

  • Transfers

    Transfers by Luxurious Multi-Van and Limousine Services

    Kempinski Hotel Grand Arena Bansko is located 165 km away from Sofia International Airport. We would be pleased to organise your trip to and from the airport.

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  • Ski lift

    VIP Ski Pass – Just Ski, Skip the Queue!

    VIP ski passes are available for purchase by ULEN - the ski zone operator for all the guests of Kempinski Hotel Grand Arena Bansko, ensuring fast access to the gondola lift station long queues. Based on ski zone operator regulations, there is no option to upgrade to VIP service for all pre-booked ski passes.

  • Kids Club

    Kids’ Club

    Family-friendly Kempinski Hotel Grand Arena Bansko offers a supervised Kids Club for your little ones. While you are exploring the beautiful Pirin Mountains, your children can play uninterrupted and engage in exciting child-appropriate activities at the Kids Club. This is the place where all kids laugh, smile and play. Enjoy the day knowing that your children are in safe and friendly hands.

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  • Business services

    Business Services

    If you have a forth-coming business meeting or need help finalsing a presentation, or if you just need some secretarial services, we are willing to anticipate your every need!

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  • Bycycles


    Stay active during your stay with us and explore the charming town of Bansko with its beautiful surroundings! Bicycles are available for our guests to maintain a healthy lifestyle and discover new adventures!

  • Room Comfort Menu

    Room Comfort Menu

    Take advantage of the items on the Room Comfort Menu and enjoy an “at home” feeling with comfortable sleep and plenty of relaxing, harmonious moments.

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  • Tea and coffee

    Wake-Up Call

    Always aiming to deliver high-standard service, Kempinski Hotel Grand Arena Bansko is happy to offer guests the option of a wake-up call. Contact our Reception Desk desk and we would be glad to arrange a tea or coffee of your choice in order to get you moving in the morning!

  • State-of-the-Art Ski Room

    State-of-the-Art Ski Room

    Staying at the only ski-in, ski-out hotel in Bansko, our guests can take advantage of our complimentary ski room storage service. We store your ski equipment overnight, so when the morning comes, you just need to grab your warm boots and ski gear and jump on the slopes!

  • Valet Parking Service

    Valet Parking Service

    Hotel guests can take advantage of our secured indoor and outdoor parking garages. Our bellboys will take care of your vehicle while you enjoy your stay with us.

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  • Gift Voucher

    Gift Voucher

    Surprise your loved ones with the perfect gift for every occasion – a luxury stay at Kempinski Hotel Grand Arena Bansko! We would be pleased to provide any other additional services you may require, such as spa treatments, romantic turndown, exquisite dinner and many others.

  • Digital Newspaper Service


    Keep up with the latest news from around the world during your stay with us! Enjoy our new digital newspaper service, which gives you unlimited access you’re your smartphone or tablet to over 2,000 international newspapers and magazines.