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SPA Etiquette

The spa environment is one of tranquility and relaxation.

Please respect the quiet and privacy of other guests. We kindly request you to refrain from using mobile phones and cameras.

Smoking is prohibited throughout the SPA.

It is recommended that you leave valuables in your guestroom safe. The spa does not assume liability for any valuables.

Health Concerns

Please advise us of any health conditions, allergies or injuries that could affect your treatments or use of the spa facilities.

Spa Experience

To make the most of your spa experience and support the benefits of your treatment, we recommend that you allow extra time prior to your scheduled time to enjoy our inviting wellness area. For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all treatments you will be properly draped for ensured privacy.

Minimum Age

The minimum age for spa treatments and use of the gym and wellness area is 16 years.


Advanced booking is highly recommended to ensure preferred times are available, particularly if you choose to enjoy multiple bookings during your stay. The spa provides walk-in bookings based on availability. To make a reservation from your guestroom, dial “190” to call the spa reception.

We invite you to advise us of any special preferences, concerns, or focus areas to make the most out of your experience when making your reservation and during your treatment.

Gift Certificates

Our gift certificates make a wonderful gift for any special occasion. Please enquire at the spa reception for details and purchase.

Cancellation Policy

Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of 24 hours notice for cancellations. With less than 24 hours notice, you will be charged the full price of your treatment. If appointments are reserved before arrival at the hotel, the spa cancellation policy follows that of your hotel reservation.

Late Arrical

If ever your time would be limited before your treatment, please be informed that a late arrival will deprive you of your treatment time. As a courtesy to the next Guest, your appointment will end as originally scheduled should you arrive late.

Opening Hours


Pool & Gym - 7AM to 9PM - Daily.

SPA and Treatment Area - 9AM to 9PM - Daily.


Pool & Gym - 7AM to 10PM - Daily.

SPA and Treatment Area - 10AM to 10PM - Daily.


Tel: +359 749 88888

Email: spa.grandarena@kempinski.com

We kindly invite you to advise us of your special preferences or recommendations.