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Terms & Conditions

Terms & Conditions - Overview

  • 10% service charge and 6% tourism fee applies
  • All special offers are not combinable with any existing offers, packages, promotions or Best Flexible rates.
  • All special offers apply only to new reservations, excluding the existing confirmed reservation
  • As per UAE law occupants of the room must be 21 or above years of age at the time of check-in unless accompanied by a parent(s) or legal guardian.
  • As per UAE law driver’s licence cannot be accepted as a proof of identification. Valid identifications are Emirates ID and passport.
  • Guests above 12 years of age are considered adults
  • Blackout dates may apply
  • Rates and offer is subject to availability and may be applicable to limited room categories only
  • Guests will be responsible for all charges made to their room. Other damages caused during the guest's stay will be billed directly to the credit card on file
  • Emirates Palace has the right at any time to discontinue or change any special offer
  • Cancellations policies differ for each special offer, please check corresponding terms and conditions
  • Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for the reservation
  • All rights reserved

Terms & Conditions – Early Booker Offer

  • All terms and conditions listed under “overview”
  • The given credit card will be charged immediately for all nights booked
  • Early booker offers are non-refundable and non-amendable 

Terms & Conditions - Spa Discovery Package

  • All terms and conditions listed under “overview”
  • AED 600 credit is inclusive of taxes and applies per person per stay
  • Spa credit applies to treatments only and excludes all retail products
  • AED 600 credit cannot be withdrawn in cash, partial or fully unused credit cannot be transferred or refunded
  • Spa appointment must be booked upon reservation or during check in
  • Any stay extensions will be treated as new reservations.
  • A third sharing adult will be charged extra for accommodation as well as for spa credit
  • Minimum advance booking of 3 days is required
  • "No shows" will be charged room rate plus tax along with the Spending credit per person (for the first night or as per the applicable cancelation policy) to the credit card on file
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time

Terms & Conditions - Winter at The Palace 

  • All terms and conditions listed under “overview”
  • Airport transfers and lounge access is included for suites
  • Rates are loyalty eligible alike all Public rates
  • A third sharing adult will be charged extra for accommodation
  • No Deposits charged for bookings more than 72 hrs to arrival
  • "No shows" will be charged room plus tax (for the first night or as per the applicable cancelation policy) to the credit card on file
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time