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Terms & Conditions

Terms & Conditions - Overview

  • 10% service charge and 6% tourism fee applies
  • A valid credit card is required to guarantee the reservation, which will be preauthorised at the time of booking.
  • Preauthorisation amount varies depending on the number of rooms and nights booked.
  • All special offers are not combinable with any existing offers, packages, promotions or Best Flexible rates.
  • All special offers apply only to new reservations, excluding the existing confirmed reservation
  • Outside food is not allowed within the hotel premises 
  • As per UAE law occupants of the room must be 21 or above years of age at the time of check-in unless accompanied by a parent(s) or legal guardian.
  • As per UAE law driver’s licence cannot be accepted as a proof of identification. Valid identifications are Emirates ID and passport.
  • Guests above 12 years of age are considered adults
  • Blackout dates may apply
  • Rates and offer is subject to availability and may be applicable to limited room categories only
  • The Hotel reserves the right to use the guest credit card details on file to deduct from their account any unpaid outstanding balances i.e. late check out or early departure charges, acknowledged expenses for the use of hotel’s products and services, any property damages including but not limited to material / non material , intellectual property and falsely disputed claims.
  • Emirates Palace has the right at any time to discontinue or change any special offer
  • If not otherwise stated, all packages and special offers are non-refundable.
  • Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for the reservation
  • All rights reserved

Early Booker Offer

  • All terms and conditions listed under “overview”
  • The given credit card will be charged immediately for all nights booked
  • Early booker offers are non-refundable and non-amendable 

Brunch at the Palace Package

  • All terms and conditions listed under “overview”
  • Brunch is only available on Friday
  • Brunch reservation must be made through our Restaurant Reservations (+971 2690 7999) at least 24 hours prior to your check in
  • Children from 0-5 years of age dine free of charge; 6-12 years of age will enjoy a 50% discount on the buffet price, excluding beverages
  • Any children above 13 years of age will be charged full rate
  • Brunch will be inclusive only for registered guests booked under this package
  • The credit card on file will be charged in the event of a no-show, late cancellation (within 72 hours prior to arrival)