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Terms & Conditions

Terms & Conditions - Overview

  • 10% service charge and 6% tourism fee applies
  • All special offers are not combinable with any existing offers, packages, promotions or Best Flexible rates.
  • All special offers apply only to new reservations, excluding the existing confirmed reservation
  • As per UAE law occupants of the room must be 21 or above years of age at the time of check-in unless accompanied by a parent(s) or legal guardian.
  • As per UAE law driver’s licence cannot be accepted as a proof of identification. Valid identifications are Emirates ID and passport.
  • Guests above 12 years of age are considered adults
  • Blackout dates may apply
  • Rates and offer is subject to availability and may be applicable to limited room categories only
  • Guests will be responsible for all charges made to their room. Other damages caused during the guest's stay will be billed directly to the credit card on file
  • Emirates Palace has the right at any time to discontinue or change any special offer
  • Cancellations policies differ for each special offer, please check corresponding terms and conditions
  • Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for the reservation
  • All rights reserved

Terms & Conditions – Early Booker Offer

  • All terms and conditions listed under “overview”
  • The given credit card will be charged immediately for all nights booked
  • Early booker offers are non-refundable and non-amendable 

Terms & Conditions - Spa Discovery Package

  • All terms and conditions listed under “overview”
  • AED 600 credit is inclusive of taxes and applies per person per stay
  • Spa credit applies to treatments only and excludes all retail products
  • AED 600 credit cannot be withdrawn in cash, partial or fully unused credit cannot be transferred or refunded
  • Spa appointment must be booked upon reservation or during check in
  • Any stay extensions will be treated as new reservations.
  • A third sharing adult will be charged extra for accommodation as well as for spa credit
  • Minimum advance booking of 3 days is required
  • "No shows" will be charged room rate plus tax along with the Spending credit per person  (for the first night or as per the applicable cancelation policy) to the credit card on file
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time
  • To ensure that we continue to offer you the best spa facilities, Anantara Spa will undergo annual maintenance this summer. The spa will close from Monday, June 30th until Sunday, August 31st. During this time, selected treatments from the spa menu will be available to guests in select suites located on the ground floor of the West Wing. 

Terms & Conditions – GCC Residents Summer Offer

  • All terms and conditions listed under “overview”
  • Offer is valid for anyone who has a valid GCC residence visa, GCC ID, Passport or Emirates ID. Resident identification must be shown at time of check-In, failure of which will lead to reservations being amended to the Best flexible rate.
  • GCC countries include – United Arab Emirates, Kingdom of Saudi Arabia,  Sultanate of Oman, State of Qatar, Kingdom of Bahrain and State of  Kuwait
  • Buffet breakfast is served in Le Vendome only for all registered guests.
  • Airport transfers and lounge access is not included in this offer
  • A third sharing adult will be charged extra for accommodation and breakfast
  • Any extension of stay after the initial booking is confirmed will be subject to availability and will be at the Hotel's discretion to extend the same rate.
  • Limited availability and limited number of rooms available for the offer
  • "No shows" will be charged room plus tax (for the first night or as per the applicable cancelation policy) to the credit card on file
  • In the event of early departure, no refund will be extended
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time

Terms & Conditions – Eid Celebration at the Palace

  • All terms and conditions listed under “overview”
  • Offer is valid for anyone who has a valid GCC residence visa, GCC ID, Passport or Emirates ID. Resident identification must be shown at time of check-In, failure of which will lead to reservations being amended to the Best flexible rate.
  • GCC countries include – United Arab Emirates, Kingdom of Saudi Arabia,  Sultanate of Oman, State of Qatar, Kingdom of Bahrain and State of  Kuwait
  • Buffet breakfast is served in Le Vendome only for all registered guests.
  • Airport transfers and lounge access is not included in this offer
  • A third sharing adult will be charged extra for accommodation and breakfast
  • Any extension of stay after the initial booking is confirmed will be subject to availability and will be at the Hotel's discretion to extend the same rate.
  • Limited availability and limited number of rooms available for the offer
  • "No shows" will be charged room plus tax (for the first night or as per the applicable cancelation policy) to the credit card on file
  • In the event of early departure, no refund will be extended
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time

Terms & Conditions – Celebration Package

  • All terms and conditions listed under “overview”
  • Offer is valid for anyone who has a valid GCC residence visa, GCC ID, Passport or Emirates ID. Resident identification must be shown at time of check-In, failure of which will lead to reservations being amended to the Best flexible rate.
  • GCC countries include – United Arab Emirates, Kingdom of Saudi Arabia,  Sultanate of Oman, State of Qatar, Kingdom of Bahrain and State of  Kuwait
  • Buffet breakfast is served in Le Vendome only for all registered guests.
  • Airport transfers and lounge access is not included in this offer
  • A third sharing adult will be charged extra for accommodation and breakfast
  • Any extension of stay after the initial booking is confirmed will be subject to availability and will be at the Hotel's discretion to extend the same rate.
  • Limited availability and limited number of rooms available for the offer
  • "No shows" will be charged room plus tax (for the first night or as per the applicable cancelation policy) to the credit card on file
  • In the event of early departure, no refund will be extended
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time

Terms & Conditions – Tune in to Summer by Kempinski

  • All terms and conditions listed under “overview”
  • Minimum 4 nights stay is required, in the event of a stay shorter than 4 nights; the reservation/s will be amended to the best available rate for the previous nights.
  • All rates are excluding breakfast. Buffet Breakfast in Le Vendome is AED 215 per person per day.
  • Airport transfers and lounge access included only for suites
  • A third sharing adult will be charged extra for accommodation for rooms
  • Any extension of stay after the initial booking is confirmed will be subject to availability and will be at the Hotel's discretion to extend the same rate.
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time

We would like to kindly inform you that recreational areas will undergo annual maintenance during Ramadan 2014, to ensure that we offer the best facilities at our Beach Club. All West Wing facilities will be closed from 27th June to 12th July, and all East Wing facilities will be closed from 13th July to 28th July.
 
Please ask our Beach Club Reception for more information. Dates may be subject to change and will be communicated accordingly. We would like to thank you for your cooperation and apologize for any inconveniences this may cause.

To ensure that we continue to offer you the best spa facilities, Anantara Spa will undergo annual maintenance this summer. The spa will close from Monday, June 30th until Sunday, August 31st. During this time, selected treatments from the spa menu will be available to guests in select suites located on the ground floor of the West Wing.