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Terms & Conditions

Terms & Conditions - Overview

  • 10% service charge and 6% tourism fee applies
  • A valid credit card is required to guarantee the reservation, which will be preauthorised at the time of booking.
  • Preauthorisation amount varies depending on the number of rooms and nights booked.
  • All special offers are not combinable with any existing offers, packages, promotions or Best Flexible rates.
  • All special offers apply only to new reservations, excluding the existing confirmed reservation
  • Outside food is not allowed within the hotel premises 
  • As per UAE law occupants of the room must be 21 or above years of age at the time of check-in unless accompanied by a parent(s) or legal guardian.
  • As per UAE law driver’s licence cannot be accepted as a proof of identification. Valid identifications are Emirates ID and passport.
  • Guests above 12 years of age are considered adults
  • Blackout dates may apply
  • Rates and offer is subject to availability and may be applicable to limited room categories only
  • Guests will be responsible for all charges made to their room. Other damages caused during the guest's stay will be billed directly to the credit card on file
  • Emirates Palace has the right at any time to discontinue or change any special offer
  • If not otherwise stated, all packages and special offers are non-refundable.
  • Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for the reservation
  • All rights reserved

Early Booker Offer

  • All terms and conditions listed under “overview”
  • The given credit card will be charged immediately for all nights booked
  • Early booker offers are non-refundable and non-amendable 

Brunch at the Palace Package

  • All terms and conditions listed under “overview”
  • Brunch is only available on Friday
  • Brunch reservation must be made through our Restaurant Reservations (+971 2690 7999) at least 24 hours prior to your check in
  • Children from 0-5 years of age dine free of charge; 6-12 years of age will enjoy a 50% discount on the buffet price, excluding beverages
  • Any children above 13 years of age will be charged full rate
  • Brunch will be inclusive only for registered guests booked under this package
  • The credit card on file will be charged in the event of a no-show, late cancellation (within 72 hours prior to arrival)