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Terms & Conditions

Terms & Conditions - Overview

  • 10% service charge and 6% tourism fee applies
  • A valid credit card is required to guarantee the reservation, which will be preauthorised at the time of booking.
  • Preauthorisation amount varies depending on the number of rooms and nights booked.
  • All special offers are not combinable with any existing offers, packages, promotions or Best Flexible rates.
  • All special offers apply only to new reservations, excluding the existing confirmed reservation
  • Outside food is not allowed within the hotel premises 
  • As per UAE law occupants of the room must be 21 or above years of age at the time of check-in unless accompanied by a parent(s) or legal guardian.
  • As per UAE law driver’s licence cannot be accepted as a proof of identification. Valid identifications are Emirates ID and passport.
  • Guests above 12 years of age are considered adults
  • Blackout dates may apply
  • Rates and offer is subject to availability and may be applicable to limited room categories only
  • Guests will be responsible for all charges made to their room. Other damages caused during the guest's stay will be billed directly to the credit card on file
  • Emirates Palace has the right at any time to discontinue or change any special offer
  • If not otherwise stated, all packages and special offers are non-refundable.
  • Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for the reservation
  • All rights reserved

Early Booker Offer

  • All terms and conditions listed under “overview”
  • The given credit card will be charged immediately for all nights booked
  • Early booker offers are non-refundable and non-amendable 

GCC Residents Summer Offer

  • All terms and conditions listed under “overview”
  • Offer is valid for anyone who has a valid GCC residence visa, GCC ID, Passport or Emirates ID. Resident identification must be shown at time of check-In, failure of which will lead to reservations being amended to the Best flexible rate.
  • GCC countries include – United Arab Emirates, Kingdom of Saudi Arabia,  Sultanate of Oman, State of Qatar, Kingdom of Bahrain and State of  Kuwait
  • Buffet breakfast is served in Le Vendome only for all registered guests.
  • Airport transfers and lounge access is not included in this offer
  • A third sharing adult will be charged extra for accommodation and breakfast
  • Any extension of stay after the initial booking is confirmed will be subject to availability and will be at the Hotel's discretion to extend the same rate.
  • Limited availability and limited number of rooms available for the offer
  • "No shows" will be charged room plus tax (for the first night or as per the applicable cancelation policy) to the credit card on file
  • In the event of early departure, no refund will be extended
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time
GCC Residents Summer Early Bird Offer
  • All terms and conditions listed under “overview”
  • Offer is valid for anyone who has a valid GCC residence visa, GCC ID, Passport or Emirates ID. Resident identification must be shown at time of check-In, failure of which will lead to reservations being amended to the Best flexible rate.
  • GCC countries include – United Arab Emirates, Kingdom of Saudi Arabia,  Sultanate of Oman, State of Qatar, Kingdom of Bahrain and State of  Kuwait
  • Minimum stay of 2 night applies
  • Buffet breakfast is served only for maximum of 2 registered guests per room.
  • Airport transfers and lounge access is not included in this offer
  • A third sharing adult will be charged extra for accommodation and breakfast
  • Any extension of stay after the initial booking is confirmed will be subject to availability and will be at the Hotel's discretion to extend the same rate.
  • Limited availability and limited number of rooms available for the offer
  • "No shows" will be charged room plus tax (for the first night or as per the applicable cancelation policy) to the credit card on file
  • In the event of early departure, no refund will be extended
  • No charge if booking is cancelled 3 days prior to arrival date, before 12 noon local UAE time
  • The given credit card will be pre authorised immediately for all nights booked 
Abu Dhabi Summer Season Packages
  • All terms and conditions listed under “overview"
  • Upon booking, please verify show availability and timings with our reservations team - +971 2690 8888, specifying which show you wish to attend.
  • Full prepayment is required at the time of booking.
  • The package is non-cancellable, non-refundable, and non-amendable; no name changes allowed.
  • Limited tickets and limited number of rooms available for the package
  • "No shows" will be charged room plus tax (as per the applicable cancelation policy) to the credit card on file
  • In the event of early departure, no refund will be extended
  • Tickets will only be issued for registered guests at the time of booking
  • Please note an age restriction of min. 1 year applies for entrance to the shows.

Please be informed we will have summer maintenance works as per the below schedule:

  • From Sunday 26th July till Tuesday 25th August, our West Wing Pool and Cascades pool side restaurant will be closed for annual maintenance. The East Wing Pool, Bedouin tent and all water sports activities with be unaffected and available.